Without question the best bike shop in Central Florida.
After several years "off the saddle" I decided it was time to get back on the game! After visiting several bike shops in the area, I found out my friend and former co-worker had opened Advanced-Cycles with his partner Laz. The first time I walked into the shop, as I started to walk around, I was greeted by Laz with "Good morning sir, how are you? Let me know if you need any assistance."No pressure, no arrogance, no attitude, no looking down on me, just simply giving me space and time to check the place out. Wow, what a difference from the other shops!!! After several minutes of looking around, I approached Laz and proceeded to "bombard him with questions." Mind you he still did not know, at the time, who I am or that I am a good friend of his partner. Laz was so professional and polite and with the patience of a saint. He answered all my questions and concerns accurately and truthfully ( I'll be honest, I did ask him some tricky questions to test his knowledge and accuracy) he passed with flying colors!
But what really blew my mind is while Laz and I were chatting a few other customers walked in and required different services, such as flat repairs, cassette installations, gear,chains, brakes adjustments, etc. The staff is so efficient! They handled all these other customers without skipping a beat (customers with adjustment issues or in need of advice were not charged).
I never witness such quality of customer service before! In my experience, many shops will charge you $10.00 to install a cassette and $15.00 for a gear or brake adjustment, these are customers who did not so much as purchase an energy gel from the shop! What a way to show somebody they appreciate your business.
Eventually, I did let Laz know I am a good friend of his partner and I thanked him. I told him how impressed I was. He simply replied with a smile and said "This is the way we treat everybody! You're more than just a potential customer you are family and a friend."
Excellent customer service, price, and quality. I highly recommend them. read more