I literally thanked God for Matt. I had a mini split issue, where it would neither heat nor cool. I contacted three well known home services companies. I won't name them but I'm sure you've seen their ads. The first sent out an oil furnace technician for a mini split system who proceeded to tell me that the heads needed a deep clean at $500 per head. Company #2 couldn't even set an appointment because after telling me that it needed to be 40 degrees out, on the day of the appointment told me that it needed to be 60 degrees out so I canceled. The third company sent someone out who proceeded to tell me that it was a control board and a refrigerant leak. The total of that estimate was $5000 and a lien on my property. I found Matt, who told me "don't worry, we'll fix it" and proceeded to find in 90 minutes, what technicians from these other big services names failed to find in months. Next he worked directly with the manufacturer's engineers and parts suppliers to make sure he could identify and get the correct replacement parts as if it was his own mini split. He even spent time on the phone with Samsung to verify the parts were under warranty. This is something Company #3 refused to do because I "didn't buy the system from them". Matt not only found the problem, worked with the vendor and suppliers, saved me countless dollars to process it under warranty, he found that it was a refrigerant cap that one of the "other" HVAC company techs forgot to put back on, and the actual cause was a scorched sensor (visibly burnt). Matt even drove an hour to the parts supplier to get the parts so he could fix it the same day. Also, he did this for me then went home to fix his own mini split. Now THAT's customer service! With this little "adventure" I experienced the worst in HVAC service companies (many well known names, too), but I was also able to experience the BEST in HVAC service, and that would be Matt, hands down. For me, he's the benchmark for others to follow. read more
