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Ormond Beach, FL

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Advance Prosthetics & Orthotics

5.0 (1 review)

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3 years ago

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Daytona Beach Veterans Outpatient Clinic

Daytona Beach Veterans Outpatient Clinic

2.3(19 reviews)
4.6 mi

I purposefully waited a few days before I wrote my review of about Ms. Melody Bogdanoff an employee…read moreof Veteran Affairs in Daytona Beach. in order to accurately assess this Clinic and the nurse who worked with me, Ms. Bogdanoff. The reason for the "cool down period" was because this was one of the most stressful times of my life and I had to separate emotion from reason when making my assessment. The truth is, after speaking with others who have gone through the same issues at this location, especially those that have gone to other Facilities/Clinics, I found that my experience was normal and even on the less stressful side of the coin because of this particular clinic and staff. One thing that separates this clinic and their staff from others was the preparation they put in for all of the issues IF ANY" that came up at the end. They always had a plan B and kept me posted just in case we should go that route. I must say, they had this thing in LOCKED from every angle. (From the moment I got there until it was all done). This could have been a much more stressful experience but they separated themselves from the rest right away. The nurse Ms. Bogdanoff had excellent customer service skills and practically kept me calmed and informed me every step of the way about the work that was to come and what she was doing to make my experience more pleasant She was very warm and accommodating. After the issue was resolved, she told me she would be available during the week to answer any questions and also provided me with information on about what I needed to know about my condition/issues. Ms. Bogdanoff never got impatient with me and babied me through the process, despite my lack of understanding most of the time. When I couldn't get her on the phone immediately, one of the staff members always stepped up and fielded the call to assist me. Ms. Bogandoff worked incessantly to make sure she met her goals for the day while helping me with my issues/concerns. I wanted to review this clinic honestly and fairly and not base my assessment on the level of stress during my stressed time. The truth is, It is supposed to be stressful to an extent but the Daytona Beach Facility and their staff made it look like a walk in the park. They went above and beyond the call to make things happen. I thank you all and please keep up the ABSOLUTE GREAT work!!! I hope that this is the kind of service that will be present at this location permanently as this is what the us veterans want to have. I am hoping and praying that other locations around the country take note of this and act on it. Remember that freedom is not free and we've lost a lot of service members along the way to get to where we are today. May God bless the USA!!

It is not run very efficiently, Forever waiting for appointments then canceled. Specialty clinic…read morenever answers phone or returns calls. Dental is a whole other story and community care is no better and when you call they never ever answer your calls or return them. When you hear falling through the cracks the Daytona VA is the grand canyon of cracks. Enough already time to write Randy Fines office and make a formal complaint about mismanagement.... It wasn't this way before now you spend most of your time at the patient advocates office trying to get help.........

Advance Prosthetics & Orthotics - prosthetics - Updated October 2026

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