BAD BUSINESS CONDUCTION, BAD CUSTOMER SERVICE, OVERPRICED!
My friend and I decided to go to Advance Microblading in Plainfield and have 3D microblading done by Katie Dang back in November 2016. There was a 5 month wait to get in to see her but we didn't mind since we did our research and she seemed to have several good reviews. We proceeded to make our appointment and each paid our required $100 deposit. They called me the week of our appointment and asked us to come in an hour earlier than our original appointment time. We both left work early and took the hour drive out there. We arrived early for our appointment and then we proceeded to wait an ENTIRE HOUR to be seen! Soooo tell me...what was the point of having us come early?? It was very irritating to say the least considering we both had to leave work early in order to help them out. I do think Katie does good work but we paid $400 each PLUS a nice tip for her service so it was definitely a turn off.
Fast forward a year and a half later to now, July 2018. We both needed touch ups as our brows have faded. I called in April and made us both back to back appointments since we live a ways away. We were not able to get in with Katie until July and they again asked us to pay ahead a $100 deposit each to hold our appointment in which I received a text confirmation of payment. Again, we left work early and drove an hour tonly to walk up to a locked door. We call the number on the door and they say they will be there in 10 minutes. Why weren't they there already when we had an appointment? When we finally walk in the guy at the front desk, who I assume is Katie's husband, tells us we are not scheduled in their book. Ummm excuse me? I told him that I called TWO months prior and made the appointments AND made a deposit for us both and I had a text confirmation of my payment. At this point we were livid. Not only was he very rude but he didn't even acknowledge our inconvenience. He proceeds to tell us that they could "pull an all nighter" (which is until 8pm...give me a break ) and see us at 6. Mind you...IT WAS 4pm. And what are we supposed to do for 2 HOURS?! The way he spoke to us with his raised eyebrows and attitude made the whole situation worse. Listen, I get mistakes happen, but he was so rude to us and acted as if it was OUR fault. If he would have been more understanding and nicer we would not have minded waiting but he was just incredibly snarky. Katie did hear what was going on and did apologize but that doesn't take away from the fact that we arrived on time for our appointment that was made months in advance and with a down payment. They are definitely making money at that place and obviously didn't care that we were inconvenienced and don't care if they lose customers. We decided to get our deposit refunded and we will be taking our business elsewhere. The product is definitely not worth the money and wasted time. Think twice before getting your microblading done at Advance Microblading. read more