Expert diagnostic skills and superior service all at reasonable price. Easy to schedule…read moreappointments that work with your schedule.

Friendly, schedule friendly! And not over priced! Having been using Brains for 20+ years!read more

First experience with Mervine Exhaust. I would give them ten stars if I could. They were on time,…read morefriendly, and very customer oriented. I would highly recommend. .

just nowNEW I cannot be more thankful for how helpful Claude…read moreand his team were. My car broke done almost 3 hours away from my home and he assisted with getting my car from a nearby garage who was unable to fix my vehicle. He went above and beyond to make sure I didn't have to stress more than I had to being helpless so far away. Such compassionate people. 10/10 would recommend. Thank you for being so kind!

Shocked by the Treatment I Just Wanted Help…read more I walked into my local AutoZone with my daughter to ask about a diagnostic check. From the moment I approached the counter, I felt unwelcome. The man working looked visibly annoyed by my question, no greeting, no follow-up, just a blank stare and discomfort. Then, out of nowhere, a woman who seemed to be the manager came from behind her desk and screamed at me truly, yelled at the top of her lungs saying they couldn't run a diagnostic unless a check engine light was on. Mind you, no one had even asked me what was going on with the car yet. I was shocked, and so was my daughter. There was no issue or tension before this, so the reaction was completely unprovoked. I quickly left and went to a nearby auto shop. The man there saw I was shaken and asked what happened. When I told him, he immediately knew who I was talking about, apparently, she has a reputation for this kind of behavior. He was kind enough to run a diagnostic. Would I recommend this AutoZone? Honestly, keep driving. There are better places that treat customers with basic decency and respect.

Fantastic. Needed to replace a headlight. They install things like that for free. For some reason…read moreit didn't work (the thinking was a blown fuse or something else electrical), so we got a different one, for free (which worked). The woman that helped us went out of her way to make sure we left happy. She was also a nurse. Forgot to ask her name. Gave my wife and I a hug before we left. That's what I call customer service. We will definitely go there again.

Took my 2007 4Runner in for a coolant leak. They charged $175 just to diagnose the leak, which was…read morethe upper hose, (which was a new Toyota part). They explained that the wrong non-Toyota clamps had been used and were overtightened (My oversight). They needed to keep my car overnight (huge inconvienence) because they didn't have a hose in stock (Really?) They then installed a new hose for $133 and performed a coolant flush for $179. There was an unexplained coolant conditioner fee of $39. Then after paying $475, I went out to check the car and they had installed the new hose with the non-Toyota universal clamps! Apparently, the service writer didn't know that clamps had to be ordered separately. I am beyond frustrated with lack of communication between the service writer and the techs and for the excessive costs for minor service. All would have been OK if they had done the repair correctly, now I have to bring it back another time, or take it somewhere else to be fixed correctly. Bottom line, if you're not in warranty, find another place to take your car.

My friend was looking for a RAV4 hybrid and went to Bennett. The sales person told her he could…read morefind what she wanted. The next day he called with 2 identical cars that were available and she went to the dealership and put down a deposit, made arrangements to pick it up 4 days later, and did everything to get ready for anew car. The afternoon before she was topick it up she was told that they never picked up thecar and it had been sold. No dealership should take your deposit money then fail to go get the car. Bennett really dropped the ball. They think they might be able to order one in a month or so. If I could give them a zero I would. This is not the first time that this has happened with Bennett failing to secure a car that they said was available.

I can't say enough good about my experience at Tire Palace…read more I had a tire come apart on a very expensive car with a very rare size performance tire in the middle of cornfields travelling from down south to Canada at 4pm (near closing for everywhere). I called around and everyone laughed and said good luck. When I called Jose at Tire Palace he said, "No problem, I have a used one of those in stock". I had AAA get the car there right before closing and the guys got my tire off, balanced and replaced in about 15 minutes without marking the wheel - I actually own an automotive shop and this is not an easy wheel/tire to mount. When I asked how much, he could have told me any amount - I was at his mercy. Jose chose not to take advantage of that. Jose saved me about $1000 in hotel costs and a new Pirelli tire. He also saved me the thousands I would have lost by having my business closed the next day. He charged me $65+tax... Class act Jose!

The service was great. The manager jack assisted and help facilitate getting the breaks done for my…read morecar. I was in and out the wait was not long at all. great job guys

They completed a full windshield replacement on my 2023 Mustang Mach E GT in a little under an hour…read moreand a half. Did an excellent job!!!

I had an appt yesterday to have my windshield replaced. Guy shows up & I go back inside my house…read more 10 mins later he calls me & says, I need you to come out here i need to show you something. Well this can't be good & it wasn't! The windshield they put on the truck has a deep scratch in it. So, I say to the guy, don't they check/inspect all the windshields be fore putting them in the truck? He didn't know what to say. You want to talk about being livid about this, well, it totally screwed me up & my day! Now I have to call the insurance co & like a new claim bc I'll be using a different glass service! I would NEVER use Safelite again!! Thanks a lot for wasting my time & causing me stress & aggravation bc of your negligence!

I've been a customer at West Penn for all of my vehicle maintenance, but after a recent visit, I…read morewon't be returning. During an oil change and tire rotation, they called and told me a stud was over-tightened. I pointed out that I've only ever had work done at their shop; logically, it would have been one of their own mechanics. They immediately denied any responsibility, claiming it couldn't have been them. Rather than argue, I accepted their explanation at face value, and paid my bill in full and respectfully let them know that I'd no longer be bringing my business there. They left a typed letter and $20 in cash under the invoice on my front seat; not as a sincere gesture, but as a passive-aggressive parting shot. The letter reiterated that they didn't think it was their fault and criticized me for bringing my own oil and filter (something they had never brought up as an issue before). It was unprofessional, unnecessary, and left a bad impression. Ironically, their education of bringing my own oil made me realize it's better to support local shops by letting them supply parts too; something I would've been happy to do for them had they addressed it professionally. This shop had all the opportunity to maintain a long-term customer relationship, but instead chose defensiveness and condescension. I can't recommend West Penn to anyone looking for professional, honest service.

I have been bringing my Hyundai SantaFe to West Penn Auto consistently for 5-6 years for routine…read moremaintenance as well as unexpected issues with my vehicle. After getting my wheels rotated during one specific visit, I was experiencing a thumping/rattling noise when turning my wheels. Come to find out, one of the front wheels was extremely loose, turns out lug nuts were not tightened. After this mishap, I decided to bring my vehicle to a different mechanic when experiencing issues with the engine. Upon further inspection, the vehicle actually had two other major underlying structural issues including a completely rotted frame. I was told that if I were to drive over train tracks too fast, the vehicle would completely slide off the frame. I wish I could say West Penn was vigilant enough to discover this issue months earlier considering their friendly staff and low prices. I will not be returning.