Good prices. The manager on duty installed a battery in my truck this morning and did a good job. I…read morehave had excellent customer service at this location in the past.

Lee the store manager was absolutely terrible to work with, kept asking a million and one questions…read moreabout my car" is it a 2wd or 4wd" when I was getting windshield wipers and some other parts, another occasion he wouldn't help me install my bulbs in my car, couldn't recommend this place even too drain your oil as there "always full". I'm so disappointed with this location. Waste of time.

purchased and had installed 4 new Coopers on my Tacoma. drove home at 35 mph and no problems. The…read morenext day at highway speeds, the clip weights all flew off endangering me and other travelers. When I returned to the store, they said "Oh yeah, that's Scott, he f***s jobs up all the time and we have to face angry customers and fix his screw ups". Is that a sound business model?

I recently had an outstanding experience at Klick Lewis dealership service department …read more I had a problem and with no hesitation they helped me for free! I will be going back Overall, I highly recommend Klick Lewis dealership to anyone in the market for a new or used vehicle. Their commitment to excellent service and customer care truly sets them apart. I will definitely return for my future automotive needs!

In 2023 had my 2022 Corvette in for inspection and oil change. When I got it home I noticed they…read moredid not put the oil cap back on, called them back and they said they would check with the tech, could not find it. A few weeks later I was cleaning the car and noticed that they also scratched the inside of my windshield when they removed the old inspection sticker. Talked to my sales person about it and he recommended that I live with it as there could be more issues if the windshield was replaced. I have taken my business elsewhere, they should have informed me of the damage to windshield when I picked the vehicle up and offered to repair it.

Have been there several times and have always been well taken care of. Only problem there is…read moresometimes having to wait to get your car in to be worked on.

Please, never never never go here! Please be warned, they are not honest people at all…read more I would give negative stars if I could. I've never been treated so badly ever in my life by a shop like this. They have the most despicable customer service! Please allow me to explain a bit: They told me the prices for very specific work then upped the price after the work was done. When we asked why the price had gone up, Micheal, the mechanic, said "well prices change. We gave you the wrong price over the phone, mistakes happen. You don't go to a restaurant, bring your own eggs and bread then asked the restaurant why the price is higher than they told you it would be, do you?!?" To which we replied, of course you do! That's exactly what you do!" I said, "well I'm sorry this didn't work out, I was looking for a place I could trust but I don't think I'll be coming back here". Micheals reply, "Good." I saw previous reviews about a similar problem from them but also noted that it had been a year since such a review was posted. I'm in a really tight spot this year so called all around and these folks promised the best prices. I figured I would give them a shot since my options are very limited right now. Giving the benefit of the doubt but me in the butt this time. If I can help even one person to not have to be treated the way I was, than this post was beneficial. It's better to pay the higher prices to go to people who do quality trustworthy work. Not these people. I will never go back.

I have now been to this service shop twice and have this to share about this business…read more Highly recommend on basis of owner honesty and service attitude towards the customer. Owner is fairly young mechanic operating his own business and REFRAINING from taking advantage of customers who might be seen as 'ripe for picking ' by many typical shops, ie out-of-towners... I got a simple fix for one of my vehicles at a point such that I couldn't determine just what was causing the strange noise from my engine. Turned out to be a spark plug not in its port, but now 'above ' it. Compression was escaping, thus the noise, but the sound made one think of damage to a part in valve-train. He could have helped me to get other rental wheels to use and leave my truck w/ him for him to tear into the engine next week, causing a horrible expense to us from other than his business mostly. The fix, rather simple, cost him very little, and same for us. Drove 700 miles to my home with no failure of this simple fix. Was so pleased, I decided to let his shop do an oil change service for my wife's car. Again, he provided personal attention to ensuring that the work was done so as to maximize customer satisfaction, though unforeseen circumstances arose( not his or our fault), and charged only a nominal amount for the work. If you want a mechanic that you can trust, I can recommend James, and I will bring him more business as I can!

I've used him for 3 years...3 different cars, including a 2022 Corvette. Always great service at a…read moregreat price. Very flexible and accommodating with scheduling also.

I have always had great experiences with this shop. Inspections go without a hassle. They have…read morereplaced a bulb for me once at no charge to help me out. I even had an issue with a trailer and they figured it out with a smile. I have been a customer here for seven years. National office will make the schedule and that has caused inspection issues but they always figure a spot for me.

Ever have a bad day turn around because of a screw? That's what happened to me today. What seemed…read morelike an impossible feat to me became possible thanks to the folks over at Jack Williams in Palmyra, PA! I went here a few months ago for an oil change, and service was an absolute breeze! So while I was driving home from work this afternoon, my tire sensor light came on, and I was down almost ten pounds of air pressure. Panic ensues in my brain, as it's happening on the eve of Labor Day weekend. There's no way I can find a place that can fix this tire pressure issue of mine before the end of the work day, right? Wrong. I drove over to Jack Williams after my long commute from Lancaster city, and a nice guy named Rex was able to help me out toot sweet! He had me in and out of there in less than 15 minutes flat with my tire repair in no time to spare. As I type this review, it is 6:00 p.m. on Friday evening and I am road ready again thanks to Rex! You the man!