I know nothing about cars but needed a new battery and the two employees working Sunday morning on…read more9/12 were so friendly and helpful. They even offered to put my new battery in my car for me which I thought was so nice especially since my husband is deployed and I had no one else to help. And even though it had a lot of corrosion, the young employee stuck with it and worked with it until it was in there. I am so pleased and so thankful they took the time to help me.

My battery died while I was picking up a drink at Sonic next door. I walked in to ask for help jump…read morestarting my car and said that I needed my battery checked because I probably need to buy a new one. All I can say is that the workers there were rude and not at all helpful. I'll be buying my battery from Pep Boys or Autozone. Upon asking the guy for help he told me that he could jump start my car (~40 feet away). Then woman next to him just said, "no you can't do that." And as he was trying to explain to me why he couldn't she was really dismissive and kept telling him "yeah, someone got in trouble for doing that. Nuh uh!" I understand if they can't help me but you can tell me this while also being respectful and talking directly to me. She didn't even so much as look in my direction. So I got no help and I won't be buying anything from this store. The customer service is pretty terrible and that's definitely a deal breaker for me.

I took my rotors in to get resurfaced and was amazed by the extra level of workmanship. From one…read moresmall business owner to another, that extra mile taken speaks volumes when it comes to customer service. Most places will resurface the rotors and thats it. When I showed up, I didn't even recognize them. They took that extra step and sand blasted them to almost new condition for an amazing price and fast service. Thank you!

Stay away. This used to be a dependable business but that is no longer true. They've rebuilt…read moreengines and done valve jobs for us but the last engine we got back from them was not what we ordered and was missing parts. All of this would have been easy to fix if they'd have been honest and admitted they made a mistake, but now we have to start over and buy everything again then rebuild it ourselves because these people can't be trusted

Really helpful informative and professional staff - needed washer fluid but checked my coolant…read morewhile I was there - gotta drive to San Antone today in 100 degree weather - and they were able to advise me on the best fluid and lent me a funnel so I could top it off in the parking lot! You guys are the best!

Typical auto parts store... But the service is always fast and accurate. I rather buy here than at…read moreother places. They do offer a military discount. But as any parts store call around and shop the prices.

Great and quick service. Installed my new muffler in a couple of hours after dropping it off.read more

Best muffler shop in El Paso! Had a completely destroyed exhaust system due to running something…read moreover in my lowered sports car. I called on a friday morning at 07:30 when they opened i was told to bring it up there, and mike instantly got on the job and repaired my full exhaust system within the day! No appointment no warning and still crushed the job out of the park ! Please bring your business here every other shop is a scam ! i've been to 3 different ones and this is the first time i've ever had something positive to say and brag about in the car community. Thank you mike !

Steven (manager), Hiram and Tori have never told me a part I needed was "unavailable" or "out of…read morestock". I've heard that so many time over the last 70 years, it is refreshing every time I enter their location at 7200 N.Mesa, El Paso, Texas, because I know I'll be treated like family.

I came in for some turn signal lens repair tape. There are three people working in the store, and…read moreno one in line. I stood there waiting holding the tape for over 10 minutes without so much as being acknowledged by one of the three employees all of which were on the phone. I put the tape back, and walked out. This kind of blatant rudeness is inexcusable, and I will never shop and an Advance Auto Parts again.

I was driving from California to Mexico city in my 1979 vw super beetle, my car was losing power in…read morethe engine, I took it with Mr. Herrera and in less than 2 hours my car was on the road again !! Tus gustos rock!!! very reasonable price

I brought my VW Eurovan in because I was on vacation and it was stalling out. These were the…read morenicest, most helpful, honest people ever! They spent a lot of time helping us diagnose our problem to get us back on the road quickly would highly recommend

Went iss here because our brakes were squeaky plus I needed an oil change. Turns out the brakes…read morewere fine! They did an excellent job charging the oil and very reasonably priced. Bobby is excellent to with with. Definitely recommend this one!!

It is unfortunate that I am having to write this…read more On June 25, 2025, I had service done at this Brakemasters location on my Land Rover. They replaced the harmonic balancer, idler pulley, serpentine belt, and performed an oil change. On August 27, 2025, my car stalled out with no power and had to be towed back. That Friday morning, the shop told me they could not figure it out and asked me to tow it elsewhere. I did. The new mechanic immediately discovered that when Brakemasters replaced the harmonic balancer, the repair had not been done correctly--the bolt could literally be removed by hand. This caused the part to slip, leading to catastrophic engine damage. I attempted to resolve this directly with the store. I spoke with Curtis, who was dismissive, rude, and adamant that no mistake had been made. On September 2, 2025, I reached out to corporate and spoke with Christian Smith, who returned my call on September 3. He apologized, explained in detail what had happened, and admitted liability. He assured me Brakemasters would "make this right" and that my engine would be replaced either through their corporate account or insurance. Unfortunately, Brakemasters opted to turn this over to Nationwide Insurance, which now wants to total my car. That option does not make me whole--it leaves me without a vehicle and does not even cover the payoff balance. On September 9, I again contacted Christian, making it clear that a payout would not resolve this issue and that I simply needed the repair done. Since then, corporate has completely ghosted me. On September 11, Nationwide informed me that Brakemasters would no longer respond or engage with me and that they would only "settle" through insurance. To this day, Brakemasters has not refunded the money I paid for the faulty repair, nor have they taken responsibility for correcting the damage their negligence caused. My car has now been sitting at another mechanic's shop for over three weeks. This is not how you fix a mistake. This is not ethical business practice. I did not want to post negatively, but I've been forced to. This matter is being reported to the Better Business Bureau, the Arizona Attorney General, and the Texas Attorney General. It is astounding to me that a company can cause this kind of damage, openly admit fault, then abandon the customer entirely. Brakemasters has done nothing to make this right.