From the moment I walked in the door, I was pleasantly surprised with a very warm welcome by the…read moreservice writer. You don't get that much in today's world. Most of the time you're made to feel like a ghost when walking into a business. Well, not here, the employees here are genuine and welcoming and that's a fact! I brought my 2021 Cadillac XT6 in for repair. I was referred to them by CarMax. Fox Total Car Care confirmed with me they'd honor my MaxCare warranty. The service writer mentioned to me they really don't like to take on these warranty repairs because the insurance companies are so slow to pay. I showed up 30 minutes early due to the snowy weather, my appointment was scheduled at 9am. They took my info minutes after I walked in and at 9am, the service tech introduced himself and asked me all of the pertinent questions for him to begin to troubleshoot my vehicle. I must admit, I'm not used to folks being so kind to start a Monday morning. Fox Total Car Care took about 3 hours to diagnose my vehicle's issues. Unfortunately for me, FTCC could not fix my XT6 due to Cadillac's proprietary software upgrades. They fully explained their inability to fix my vehicle. But, the owner personally spoke to me with a full explanation and I'm very satisfied with that. I wish they could have fixed my XT6, but I understand why they could not. Now I'm off to a dealership for its repair. I highly recommend Fox Total Car Care. They're honest and that's all you can ask for.

I cannot believe the bad customer service I received today. I asked for simple brake pads to be put…read moreonto my car and explained that I was driving to Nashville the following day. After dropping my car off in the early am I came to get my car at 5pm because I hadn't heard from them. Upon arrival they proceeded to tell me that they inspected the car and hadn't done any work to the car. I asked why? Then the owner decided to come around the counter and acted as though he wanted to assault me. Followed me to my vehicle and again tried to assault me. Asked me if my brother drove a red BMW. I said yes he does. He then began to mouth me about my brother. Let's hope this location goes out of business just like the science hill location. Rude and very unprofessional

Just not a very nice guy. Stopped in because my jeep was overheating and literally had nowhere to…read morego and he was a complete ass. I get it you may be over worked but hey you run a business and that's part of it.

horrible customer service, will never go back. The owner was extremely lazy and and acted drunk…read morewhen we came in.

I was traveling from Knoxville, TN to Columbus, OH on I75. I pulled off on Corbin with a car…read moreproblem and Googled auto repair near me. Jerry gave me excellent directions, thoroughly checked out my concerns, test drove it and I got back on the road with peace of mind. These were the kindest professional people that I've met and believe that the word should go out that you can trust their work and honest prices. Great people, great work!

I purchased an Apple Car Tunes upgrade to my 2019 Toyota Highlander. It cost about $1000. I was…read moregiven no instruction at all. I researched how to use it.

My son was wanting his stereo system upgraded to a newer and larger touch screen system with Apple…read moreCarPlay. I was able to get a quote and appointment scheduled within the week and they had everything in stock. After the install he had came out and done a run through of all the specs and answered all my questions. I highly recommend PJ and will be using them again! We were very pleased with the professional install!

I had a no start inspection done and Chaz did a great job. He's professional and informed without…read morebeing condescending like a lot of mechanics can be towards women. Would definitely recommend and will be using again.

Jeremy worked on my vehicles for as long as I could drive! Always great service, thank you!read more

The team did a fantastic job at a reasonable price. Dropped off my truck in the morning and all…read morework was completed before noon. Knowledgeable and friendly folks exceeding expectations. THANK YOU!

We picked up a screw in our tire and stopped to get it patched. The guys here were fast and…read morefriendly.

Johnny's Muffler Shop is absolutely top-tier. The service was fast, honest, and incredibly…read moreprofessional from start to finish. Johnny took the time to explain everything clearly, treated my car with real care, and got the job done way quicker than expected--without cutting corners. You can tell excellence is the standard here, not the exception. Fair pricing, outstanding workmanship, and genuine customer care are hard to find, but this shop delivers all of it. If you want your vehicle handled by someone you can actually trust, this is the place. Highly, highly recommend!

Needed a knock sensor (p0327) on a equinox 3.ol engine. These boys went right to work, called me…read moreand needed a new wiring connector also. They ordered it, finished up the job, cleared the code. I picked it up, runs great again and charged a very fair price. I have used this shop several times and they are a good, honest shop that does excellent work. You will be happy if you use this shop for mechanical work too.Thank You.