The Stephens service department has had multiple issues over the years with our Dodge 3500. Most…read moreof the time, the do get the job done, but sometimes it takes many trips and we have to drive 30 minutes to get to their shop. This last time, they were fantastic. We had an issue with our truck that they helped us fix and it may not have been all their fault, but they covered the repair. That kind of integrity is wonderful. I know they can't do that all the time, but it goes to show a strength that is necessary in business. One area that could use improvement is communication. We had a plow on the truck when it arrived, but when it was going to be picked up, they didn't put the plow back on after servicing it and our guy almost left without it. When he asked about it, the service department representative was a bit on the rude side. (Although, my guy may have contributed to that interaction if he was frustrated, but it could have been handled better any way you look at it.)

Drive up from Florida and had an engine light come on. They got me in with in two days and were…read moreable to take care of the issue my ram had. Where great to deal with

Outstanding Experience - No BS, Just Great Service!…read more I can't say enough good things about Matt Curran and the team at Oliver Ford of Bennington. From start to finish, they were professional, upfront, and completely no-nonsense, which we really appreciated. They made the entire buying process smooth, efficient, and stress-free--no games, no pressure, just honest service. This kind of integrity and customer-first attitude is rare these days. If you're looking for a straightforward, honest dealership that treats you right, this is the place to go. Huge thanks to the team especially Brad and Alan for making this such a great experience!

Brought it back for transmission issue after They told me to bring it back after 5000 miles also…read moredeveloped a noise. cost 104 dollars for them to tell me they didn't hear anything. I'm now in the process of discussing issues with FMCO and Lincoln. i purchased a ford warranty at purchase sure happy i did not purchase the other warranties they tried to push on me as they will charge you for them at purchase and make it extremely difficult to use. extended warranty ($3000) Charged diagnosis found nothing. scratch and dent ($700(was included) but refuse to let use Tire and Wheel ($3000) good luck with that undercoating ($700) (said they did it) but can't confirm. they love to roll them in on your loan but don't get caught trying to use them. previously gave a 2 and have another review in here so but cant access that account I bought a 2019 Lincoln MKC with 43k on it. I put 12k down and financed the rest vehicle price was 12k I added the Ford Extended warranty. I met with Alan on a Saturday as I was very interested once I came across vehicle online. I left a 500 dollar deposit as they weren't able to do a 12k wire transfer and I was responsible to get the payments I drove to Bank of America 3 hours away on Tuesday as Monday was Presidents' Day to withdraw the cash. In total I drove for 6 hours I arrived at dealership around 315. Finance guy Jeremy rushed me through paperwork and made his promises that he was giving me a deal his boss couldn't know about you know the tactics to add more on to loan. After I denied the additional extras. He ended up adding them on for free as they were running a promotion which I found out after they tried to sell me it. So I got the car that day took 7 days for plates everything went as normal I brought it in for service a week later because the sun roof and window switches weren't working the day after I brought I home they informed me it wasn't a quick fix and I'd need to drop it I set an appointment for 8am the following Thursday. I brought vehicle online Wednesday night to Drew in service, for my appointment at 8 am. The Lincoln comes with a location tracker when I checked the tracker at 12pm the following day the car still hadn't been brought into garage. I called agitated as I had an appointment for 8am. No rental was offered and I just bought vehicle. Drew informed me he had no excuse for delay and it would be on lift within the hour. Flash forward to 5pm and thy call telling em it needs to stay another night and day to be buttoned up. They did a transmission service and rear brake pads and calipers as it just left the dealership and hadn't bee inspected or gone through as Jeremey stated it had been. They didn't charge me for the work so that's why I gave a three but in all honesty the whole dealership operation was not ideal and not a great experience if Drew hadn't helped me out I would have gave a 1 we will see how future business with them goes as I may require more service. I will update review accordingly. After driving for another 1k noticed all four tires are dry rotted. Front breaks squealing not sure if undercoating they charged me extra for was applied.

These guys get five stars from me, no hesitation. Tree…read morebranch fell on my car in January while I was driving down the road... broke my mirror assembly and wreaked havoc on my paint front to rear. Insurance company sent me to Coggins and frankly, the experience was stellar. Marty is honest, straightforward and super communicative. They ran me back and forth to the rental agency and all of the Coggins staff I encountered were just lovely. They had my car 100% perfection in a couple of weeks so I didn't go over my 30 rental coverage either. Beyond my initial communication with insurance company, Coggins handed *everything* beyond that. Zero effort on my part. These people are super super busy and lived up to every expectation I had and then some. I absolutely recommend Coggins for collision/body work. 10/10

My son had an accident in which an elderly gentleman T-bone him, while he was driving My Car…read more The people at Coggins collision Center, did such a great job with My Car! It looks beautiful. They are masters of their craft. Not only that, when my insurance company attempted to deny helping with damages incurred, the team at Coggins collision Center tried hard to get everything approved and fixed. They fought hard with the person at faults insurance company and my insurance company! They are simply amazing and I will continue to use them every single time, should I get into another accident. I'm still in awe at all that they did for me when my own insurance company did not The deductible was paid as well as Rental, the Repair was done, and I drove off a happy Customer! I highly recommend Coggin's collision center in Bennington Vermont. They are simply amazing and I thank them so much.

I am so glad we found this place. They couldn't be better and very reasonable, super accommodating,…read moreand very courteous and fair pricing. This will be our new go to for all our automotive needs.

We were 600 miles from home , on our way to a funeral and a sway bar broke off our front wheel…read more 3:30 on a Friday and 2 degrees F! Ryan got us in within a few minutes of our arrival and got us on our way in 15 minutes! Our weekend was saved for the price of an oil change. The next morning we get a text checking that we made it to our destination OK! We could have had a hotel stay and missed an important funeral but instead we didn't even miss dinner! Thank you Team Midas! Amazing!

My car tail light was replaced for a quarter of the price that the dealership quoted me. Yes it…read morewas an after-market part but who can tell? The part was installed in 15 minutes, looks great, very happy!

I ordered a simple part. We agreed. To a price w shipping almost a week went by. So i checked my…read morepayment nothing charged. So i called. They said. Well. It didnt sell. For engouh. W. Shipping. So we didnt send wtf. You mean you couldnt of called ?????? Pretty dam simple. But instead. They get a nice. Review. Look else where

Hit pothole Friday night around 8:30 heading to Bennington. Called AAA and All Service Citgo was…read morethere within 45 minutes. Towed car to Bennington. Mark was very engaging and helpful in explaining the issue and his wife was pleasant and helpful on what AAA could do for me, if needed.

First of all, the staff there, especially Trish and Robin, are friendly and try to be helpful. I…read morehad a couple different repairs (brakes, etc) done, and that seemed to be done well and competently. That ended when I had a more involved repair that I trusted them with. I brought in my 2016 Jeep in April 2025 to have the lifters and rockers replaced, as there was a classic ticking noise. As of this writing, the jeep is still there. Leo was the mechanic who worked on it, and he had said he does not do much mechanical work anymore. I was told by one of the staff members that Leo probably should have another mechanic do the repairs, but that the other mechanic (their top guy, who I believe is good) would be keeping an eye on the situation. Leo even told me afterward that he "does not wrench anymore" and focuses on the towing part of the business. The repairs were delayed several days as Leo needed to order parts. I finally brought the vehicle in, and it then took longer than I was told, as Leo needed to order additional parts and tools that were not part of the initial repairs. I went in in the middle of the repairs, and saw the Jeep. The front timing cover was off (not part of the normal repair protocol), there was oil everywhere, sand/cat litter all over the running boards and around the engine, and there appeared to be debris in the engine. Leo assured me that everything was going fine, and the engine actually looked remarkably good inside, with no scorring of components, engine internals looked clean and good, etc... ). Leo also told me it was taking him longer than expected, and that he had spent the better part of the weekend reviewing YouTube videos to learn how to do the repairs. When I picked the vehicle up several days later, there was a new, engine banging sound, that had not been present. Leo was unable to figure out the new noise, and I drove the vehicle less than 3 miles, it shut down, went into limp mode, made horrible grinding noises, and was pouring oil out of the bottom of the engine. I took video of this. As of now, August 2025, I have no vehicle. The owner, Tom, had the vehicle towed, without my knowledge or consent, to a shop in Brattleboro. My understanding is that they did not do any work. I have spoken with several mechanics and experts, shown them the videos and pictures, and have been told that the repair was likely botched and the engine now needs to be replaced. After numerous conversations with Tom, including being yelled at and berated over the phone, I attempted to reach a reasonable compromise, and was told that all they would offer was to not charge me for the "repairs." So, basically, I am being told they will not charge me for destroying my engine. My last email to Tom was over a month ago, and he has not responded. I have filed a complaint with the Vermont Attorney General Consumer Protection Division, and will update this posting as things progress.