I LOVE YOU TUCOEMAS! Recently it has come to my attention…read morethat with the new core system that Tucoemas is inplementing, this gave some beautiful people the idea that they could abuse, say nasty things and other wise throw fits because the technology is taking a while to get out any glitches. I understand when things go sideways its frustrating but folks, Why abuse the worker bees? Emily VanDeuran the branch lead helped me with a wire/bill pay situation and due to the new system it took some time. The faces i saw in line so furious, that there was not instant service said loads. Really? With wars and people not having even the basics, you who HAD A CHOICE, IF YOU DID NOT WANT TO HELP THEM THROUGH THIS TRANSITION, COULD HAVE GONE ELSEWHERE BEFORE..............They told EVERYONE ALL MEMBERS FOR MONTHS in an online, phone snail mail campaign, that things were going to be adjusting for a while. Well I just wanted to give a shout out for all the hard workers, the fantastic system and our credit union that makes LOCAL DECISIONS, and has ALWAYS been there for me. LOVE TO ALL, This tooo shall pass lol..............LOL..........

Do not recommend if you don't live nearby no way to retrieve your member id over the phone or…read moreonline no matter what proof of identification you provide.

Oportun loan has been there when i've need them. The loan process is very simple and easy to…read moreunderstand! I have worked with them for about 2yrs and have had no issues at all. It's also very nice how many options they give you when it comes to loan amount. Customer service is wonderful down at the Visalia location!!! Thank you Oportun!

Great customer service very helpful went in to get a personal loan within an hour had a check with…read moremy loan amount. If looking for a loan agency would recommend coming to this location

Susan with Creation Financial is so knowledgeable and her and her staff are very friendly and…read morewelcoming. They never make you feel pressured into a decision and make sure they are doing what you want them to do. I have been a client of theirs for several years now and would 100% recommend them to anyone who wants help with financial planning.

Susan and her family at Creations Financial provided Richard and I a means of protecting our hard…read moreearned retirement funds. She and her team worked with us to secure the retirement budget we needed and to leave some generational wealth behind to ensure the financial well being of the loved ones we will leave behind.

Recently broke up with Chase banking..(no benefits and customer service is 5/10) SOOOO my boyfriend…read morerecommended me to Valley Strong, he's been with them since they were Kern School Credit Union. Highly recommend coming and getting a checking account! I will be getting a total of $250 from them with this promotion AND $50 with a current member referral!! Which totals $300 just for signing up!! I was helped by Crystal on 3/26/2022 and was very helpful with questions I had and very informative about the bank. Don't miss your chance to get some free money!!

Everyone is great friendly an professional you are treated like family they are always there to…read moreanswer all your questions not like most banks where you are treated like a herd of cows don't know why we weren't here years ago if you are looking for a bank this is it

The entire experience was positive. Helpful banker was able to get me on line when my computer…read moreabilities are far from knowledgeable Whitney is a asset to the bank staff

Safe 1 should truly focus on customer service. Primarily at your Mill Rock location. Ms. Lety & Ms…read more Maria (manager) lack professionalism and they don't know how to empathize with your members. I assist my elderly uncle who doesn't speak English, has vision problems, and he's 74 yrs old. We have always called 661-327-3818 for assistance and with my uncle's verbal permission and security questions (Usually 3), we speak to someone, and they handle his issue. However, speaking with Ms. Maria was unfortunate. She refused to speak to my uncle or to me and simply said it goes against company policy and whomever else I spoke with did not follow protocol. I wasn't happy and asked why, when and how, etc. Instead of an explanation, Ms. Maria (a manager) hung up on me. I work with clients all day long. I primarily deal with immigrants who can't speak English, can't read or write, or who are elderly. I empathize with them. I am patient with them, and I aim to help, not hinder. When they have a family member assisting them, I understand. I get the logic behind that. I always get permission from the client due to legal liability but I'm never rude nor do I hang up on a client who is frustrated or upset. I find a person any client/customer who is frustrated to be a challenge. I look to calm them down, and kindly, and in a soft tone, explain the reason for such a change in policy. Most clients calm down and are apologetic. Ms. Maria shouldn't be a manager if she has thin skin and can't handle an upset caller. I hope you discuss this matter with your employees. I called back and spoke to Lety. She was following Ms. Maria's lead, she placed us on hold then came back by making it more complicated than necessary for my uncle by asking about 7 security questions. Name, address, phone #, SSN, Safe 1 account #, account balance and lastly his DL #. Security screening should be no more than 3 questions. Each question took my poor uncle a few minutes to answer, he stumbled, tried reading with bad eyesight... it was sad. Be kind. You know good and well that people such as my uncle exist and are simply trying to handle their business. Shame on you. I've emailed, left VM, and posted on their social media and not 1 person has had the decency to call me back or reply. Customer Service is a rarity. Be careful who you trust your money with.

Went to get a Quote for my new home. The staff was very friendly, patient,caring and service was…read morefast and easy. Great coverage with low prices. I got 3 different quotes from other Insurance companies State Farm had the best coverage with low payments. I ended up changing my auto Insurance they gave me an excellent bundle. Would recommend this office if you have any insurance questions and needs.

Awesome Service & great price! Rudy always shops around to get us the best possible price and great…read morecoverage. He's always just a call away!

i had Fred Loya insurance for over 5 years and i have been rear ended not once but twice it wasn't…read moremy fault and both times they have not done nothing to resolve this problem....they always give me the run a round.. and tons of excuses to not fix my truck.... i'm looking for a better insurance....because i'm really tired of their bull shitt!!!!

I have 3 personal policies with CNI as well as several business policies. They are very…read moreknowledgeable and helpful, making sure I get the best coverage for the best price. I've worked with Todd, Candice, Melissa and Carl for many, many years and I can highly recommend them for any insurance needs.