June 21, 2023 - Wednesday…read more Review #433 - First To Review Today I was Happy to Walk In this New Genisys Credit Union in Shelby Township. Now I have a 3rd Easy To Access Location for My Genisys financial needs while cruising by in this area now too! I have been a faithful, pleased and satisfied customer with this credit union business for over 25 years back when their previous name was USA Federal Credit Union. Better Rates for Car Loans currently at 6.09%, High Yield Checking at 5.25%. Offering Flex Certificates RV, Home Improvements Loans with a Summer Loan currently at 7.24%. Over 32 Branches In Michigan with Surcharge-Free ATM's. They offer great Business Accounts with Discount Service & Rates. Genisys offers Investment Services: Home, Auto & Life Insurance Rates. I love their offer for Credit and Debit Rewards when using my Genisys Master Card & Visa for shopping or other purchases and transactions. I have used their current Smart Phone - Mobile Banking App as well during winter snow days when I can't bank in person. :-) All Genisys credit unions are Insured by NCUA. Bill Payment Service is great to Pay Bill's Online at home from their website so no more paying bills thru the United States Postal Service. Designate the date to transfer and pay a company when you set in Genisys Bill Payment Center. This Location Hours: Lobby: Monday - Friday 9:00AM - 5:30PM Saturday: 9:00AM - 1:00PM Drive-Thru: Monday - Thursday 9:00AM - 5:30PM Friday - 9:00AM - 6:00 PM Saturday - 9:00AM - 1:00PM CLOSED SUNDAY Phone Number: 586 327-4270 It was great to meet the customer service tellers here with their pleasant and knowledgeable personalities welcoming Me as always at Genisys, "Where You Come First !" (Their Slogan for many years) I recommend Genisys Credit Union To All and give them My Yelp Review With A 5 Star Rating!

The 21 Mile Rd Genisys Credit Union is the best ever! Every time I go in there all the Associates…read moreare professional, Knowledgeable & friendly. I am always greeted when walking in. Today I was assisted by Caitlin Bazerghi and Precious Brown. Even though this was my first time dealing with either of them, they treated me with just the perfect mixture of efficiency and friendliness that made me feel like a truly valued long-time client. All this makes banking a pleasure instead of being a chore.

The ATM wasn't accepting deposits so I had to see a clerk and normally I'm nervous to speak to…read morepeople but the woman who helped me was extremely kind, asked me about my day and had a smile the whole time! She didn't make me feel as if I was bothering her especially coming so close to closing time!

Waiting here at the lobby to create an account. Waiting for more than 55 minutes. No luck…read more Very rude customer support.

If you just want to withdraw money or deposit money, this bank is good. If you have a problem,…read moreforget it. I wanted a copy of a payout for a car. They e mailed an office and I was told the info would be mailed to me. I'm waiting and waiting. Don't return calls when you leave a message. I asked for the phone number to the dept. That is mailing my info. Was told that dept. does not have a phone number!!! Just told to wait. In the meantime the guy is waiting to buy the car. This is the fourth time I had a problem with something and the help is awful. They always ask if I have any financial questions but if I had more money. I would not go here.

Wendy Welbaum my Relationship Banker did an awesome job. She is someone I highly recommend for your…read morebanking needs

After trying to set up an appointment to create a simple business checking account at multiple…read morelocal area banks, Genisys ended up receiving my business. Most local banks wanted to over-complicate the process, schedule an appointment days in advance, and have me reserve hours of my time to get it done. Not Genisys. Kyle did a great job creating up my account, describing the products and services offered by Genisys, and helping set up my online access. Great job Genisys, thank you Kyle.

Great local credit union. I especially love their different perks offered on certain accounts and…read moredebit card rewards! They quickly funded my loan and the overall experience Ha been nothing short of stellar. I utilize a few local credit unions and a few national banks for my financial needs and Genisys by far is the best. Would Definately recommend!

I was expecting a lot from this place because of all the people who recommended me to them but wow…read moreterrible. I contacted the loan department and they were extremely rude and got angry so fast. I am new to all this and was hoping to find a place willing to work with me and help me start with all this loan nonsense. Them being a credit union you would expect them to be a little more understanding towards students. Was going to set up a debit card with them as well but I think I'll wait and see if there's other better opinions in the area.

We have been members for close to 25 years. We use direct deposit, savings, checking and the loan…read moreservices. The staff goes out of their way to get to know the customers and take cng are of their needs. We're excited to see the new changes with the expansion of the facilities. If your looking for friendly, efficient, family orientated banking start here with The Local Credit Union! Debbie Anderson

This is my go-to credit union in my area when I can't deal with Hall Road construction lately or…read moretraffic near Romeo Plank. Yesterday, Thursday Credit Union One had an ATM machine down, and the other drive up lines were too long with customers waiting, so I chose this one. THEN I came back today for some quick cash for the weekend. This establishment did not charge me a fee because I am a credit union member at another credit union which is a nice connection to offer a free service. Strange though instead of putting your card in sideways you have to put your card in front first. I was happy yesterday Thursday July 19th and this morning to withdraw some cash for lunch and the weekend. Drive up ATM is mounted flush to the building wall.. drive around back and it has a covered overhang during weather conditions. Sounds perfectly fine, quick and fast to me as a back up plan for Moolah or Mad Money, Located on 22 Mile Road and Hayes Road