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Advance America

1.0 (1 review)
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Updated 3 weeks ago

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3 years ago

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Ashley A.

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Spring Valley Bank

Spring Valley Bank

(5 reviews)

We have been customers of SVB since 2015 as real estate investors. What I have respected the most…read moreabout SVB and all the people in their organization is the professionalism and thorough attention to detail. SVB is not a large bank, it is a community organization viewing customers as part of their business. They KNOW YOUR NAME not your ACCOUNT NUMBER. I thought that was extinct in the banking industry. We own multiple rental properties in urban Cincinnati. As we have grown and expanded, our loan agent, Dave Whittkamp has been quite thorough in asking our goals at each point of growth. This attention to detail beyond the just the financial logistics of the SVB and government required loan application process has been an invaluable process. Dave's detailed questions have caused us to think about details raised in his questions making him a trusted resource. He has never tried to act as an advisor, the perspective of his questions are points we wouldn't have otherwise thought of but have been invaluable and protect both SVB's interests as well as making our own growth more solid. In the crazy world of big banks, SVB and every member of their staff, Joann, Lynn, Dave, Remo and too many more to name here feel more like trusted resources than a bank to which we owe money. You won't find a better resource than the people of Spring Valley Bank!

They removed the ATM and canceled all Saturday hours (previously were open Sat mornings). It is…read morenice to walk in and talk to a person, but the changes they have made recently are not customer friendly. We have been customers since 2011, and we are looking for a new option.

Fifth Third Bank

Fifth Third Bank

(3 reviews)

Worst bank. I would put zero if I could. Can not get into the account to pay the bill. Call to get…read morehelp and they will not talk to my husband because he is only an authorized user. But yet to set up the account they had needed his social security number. As an authorized user, you should not need his social security number. As a past accountant, I am luck that my husband likes to handle paying all the bill. I tried to add him so he can call in since he handles that part....guess what, they will not allow him because it is a separate account. I called and talked to many people and they are not able to help. After asking to get transferred to a manager, they transferred me to a supervisor that could not do anything either. Asked to speak with a manager. Well she would not transfer me. So OLD Greg Carmicheal, you are stuck in the dark ages and you need to be able to think out of the box. You worked at GE, you should understand out of the box thinking. But all I got was NO NO NO NO help. There was only one way to do it and they do not try to help your customers. I will never refer any of my clients to you for mortgages as I have over the last 20 years. I will tell every Realtor I know about how bad you are and encourage them to do the same. I would have to have one of my clients or a fellow Realtors clients have to go through this. Frustration beyond belief. GET OUT OF YOUR BOX and help your customers.

Vickie Neltner...........took 7 days to return a phone call....blamed a trainee using her desk so…read moreshe could'nt check her vm's she said.......I found out from one of her co-workers today, she was able to check those vm's anytime from anywhere on any phone.....Then texts me and says I'll call you back in a few........50 minutes later.......no return phone call........don't use 5th 3rd for a mortgage, their unprofessional......check US Bank none of the easy lies will have to be dealt with.....stay away from 5th 3rd

Advance America - installmentloans - Updated May 2026

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