I had Insurance Assoc. for years but, being retired I need to find something cheaper. Cheaper…read moredoesn't necessarily mean better. Terry was very honest with me, and because of the rising costs of insurance, I needed to find the right one. But, all in all, I thing that I felt comfortable with Insurance Associates and didn't have to worry.

We have been with Terry McCarthy, Insurance Associates Agency, for over 20 years now- 3 different…read morehouses, multiple cars, etc.. We have had "average" claims over the years, nothing absolutely major, thank goodness. Anyway, Terry has ALWAYS been prompt to address our claim needs and facilitated in getting things fixed and back to normal ASAP. Insurance prices have always been competitive and overall we have been very happy through the years. He is honest and a nice person to work with and Always picks his phone up when you call. Great guy, great insurance.

I called a few places to get an insurance quote, was sent to Voicemail, and never actually spoke to…read moreanyone except receptionists who forwarded my calls. I left detailed messages for insurance agents with multiple options in how to respond to my inquiry, including my immediate need for insurance, but no one returned my calls, so four days later I contacted this office. I was incredibly surprised totally thrilled at the speed in which their service representative, Jalah, responded to my inquiry! Not only was she fast, she was immediately able to provide me with a LOT of helpful information during our conversation to educate me about my options, but also get additional information for me, including costs, PROMPTLY. As a result, I'm became very well-informed and happy with the available options and cost, and so I purchased insurance from them with Jalah's expert service. Jalah was friendly, responsive to my needs, informative, professional, and most of all, patient with my seemingly never-ending questions and requests for explanations. Given my experience with her I highly recommend this office and insurance provider for their services. Jalah was fabulous and the insurance coverage I purchased is exactly what I needed AND at a very fair price! Kudos to Jalah's customer service and the perfect policy for me! It was a TOTAL PLEASURE to do business with such a highly competent person. Go there. They care. You'll be glad you did!

Absolutely phenomenal! Shannon was able to take care of all my needs very quickly, I am a hard…read moreperson to please (lack of patience) and I was very pleased with all her hard work! She definitely needs to be recognized. AND on top of handling everything quickly she was the sweetest person to speak to and was able to answer all my questions. Great work to the team at Heartland Shannon, John and Kristina!!

Mark has been so awesome helping us transition to State Farm from our former agency. He even…read moreoffered me more help and attentiveness than my erstwhile agency did as we were navigating a difficult situation with our daughter's car being involved in a hit and run. I would recommend anyone to get insurance help from Mark Miklautsch. He is personable, knowledgeable, honest, and very responsive. We are glad to be working with him and his team now... Ryan S.

Avoid this agent. My opinion is that he is not honest and doesn't keep his word. We tried to go…read moreto another state farm agent, but no other State Farm agent will talk to you long if you already have an agent with State Farm. Following my complaint today, he set up another appointment in almost 2 WEEKS. I doubt he shows, and why wait about 2 weeks to respond to an unhappy customer. From my mother who is a senior citizen: An employee from this State Farm office called the first of the week to say she wanted to come out and visit and go over the changes to my homeowners policy. I was elated that finally I was going to see and talk to a real live person. She called yesterday to say the owner told her it would be much easier to give me the info over the phone. The owner is the individual who made an appointment on two separate occasions in two different years to come and visit when I complained about never seeing anyone from the office and then having his secretary call me the day of the appointment and cancel. I told the girl who called yesterday that I was disappointed that she wouldn't be coming b/c it was really important to me to go over the info with someone face to face and a phone conversation wasn't acceptable when I've been a good customer for over 6 years, have always paid my premiums on time, and have never filed a claim. She suggested I visit their office. I told her I was the customer and I wasn't going to drive to her office when I needed answers. I mentioned the two previous cancellations I received when an agent made arrangements to come and visit only to receive a call from a staff member a few hours before they were to be at my home. I told her that clearly the distance between their office and my home was a problem and I therefore planned to find an agent/agency nearer my home.

Greg was most helpful finding homeowner's insurance for me. He found me one that I can afford and…read morewill work with me by letting me pay monthly. It also has the coverage that I need. I am very satisfied and appreciative. I am happy to recommend.

She is amazing and extremely knowledgeable. We got an unbeatable rate on whole life insurance and…read morerefer our family and friends.

Highly recommend! Alex is wonderful. He spent time answering all my business and tax questions. He…read moreclearly explained the forms I should be filling out so I can keep my new business in good standing.

Excellent company! They provide personal attention and excellent advice to smal businesses…read more Always friendy - always professional.

Since posting this review yesterday, I was contacted by text message by Pathway Insurance. In a…read moreseries of 10 text messages between 10 and 10:30 am, this company threatened to sue me for libel if my reviews were not removed within 24 hours.

I recently called Pathway Insurance requesting a quote for my trucking company due to the fact that…read moremy current insurance company would be dropping me effective May 26, 2018 due to an accident caused by my previous driver that resulted in a large claim. My current agent Chris however, was still looking around trying to find me coverage. Mr. Jack Thomas informed me that he will be able to assist me but also advised me to not call any other insurance companies because it does not look good to the underwriters and I could possibly be blackballed by all insurance companies. He also advised that they work with an Insurance company called PRIME INSURANCE who they could get a quote for a person like myself who is considered high risk. I had informed Jack that I had called approximately 8 different insurance companies prior to calling him. However, days passed and it was getting closer to the deadline. My current agent Chris contacted me before Jack with a quote which was fairly reasonable from PRIME INSURANCE. A few days later I was contacted by Tara Obanion who also works for Pathway Insurance with a quote that was significantly more. It was obvious for me to go with the better deal. I paid my deposit to my current agent Chris and received my coverage for my business. From my understanding it's an Insurance agent's job to find you quotes for insurance and if you decide to go with the quote they offer that's a plus for them. However, if you decide to go with a quote from another agent it's your choice, you do not owe the other insurance agents who offered you quotes a dime. A few days later I started receiving the following messages via text from Jack Thomas and Tara Obanion simply because I decided to pay my money to my current agent for insurance coverage. I copied these messages from my phone and sent them to my email. In addition I called Jack after receiving these messages trying to gain an understanding of the matter. Jack simply stated to me "You are an un-ethical business owner. Do not call us ever again." and hung up the phone. ***** Hello, This is Tara from Pathway Insurance, I received a notice that another agent is taking over the hard work that I did to provide you an insurance quote. Can you please call me? Thank you! Tara 513-662-7000 *****Lashunda, My assistant Tara advised me that your former agent did an agent of record on a company we found and worked hard to get for you including an underwriting call we did with you plus the many questions we answered for you last week. (Prime Insurance) If your existing agent had this company in the 1st place why did they not present it to you initially? My guess is that they did not have the company until you told them who you were going with. We invested around 6 hours of employee time at $50 per hour. I would like you to reimburse us our time since we did all of the work without any of the benefit of compensation. Please send a check payable to Pathway Insurance in the amount of $300 to reimburse us for our time that was invested in helping your company stay afloat. It's obvious your agent did not have this company in the 1st place, yet we are responsible for your company remaining in business because we found this company for you, not your current agent. I will send you our mailing address in the next text. If you do not reimburse us for our time please do not contact us again in the future for quotes as we consider this a highly unethical business practice- We did all of the work and received no compensation for our efforts. Sincerely, Jack Thomas 513-662-7000 *****did all of the work to keep your business up and running. Our address is: 4221 Malsbary Rd. Suite 201. Cincinnati, Ohio 45242. If you do not reimburse us for our employee time please do not contact us again in the future as we consider this unethical behavior for our company to do all of the work and not be compensated for our efforts. *****The company, Prime Insurance requires a 40% down payment and there isn't a finance company that will do less than this - this is a possibility on what will happen next, you will get an adjusted bill for the remaining amount of money, so the 10% down you were promised will transform into a much higher amount down. I am very disappointed that we did all of the work to keep you in business and were not compensated for our time. Sincerely, Jack Thomas

Humbert Mortgage made the home buying process easy and simple. They treated us like real people,…read morenot another loan to be processed. All of our questions were answered and they explained things so a real person could understand, without all the mortgage legal-speak. This was by far the best home buying experience I've ever had. I will use Humbert Mortgage for any future home I buy.