ABSOLUTELY DO NOT USE THIS FACILITY! They submitted incorrect paperwork to my insurance company…read moreBlue Cross Blue Shield and when BCBS first mailed them a letter asking them to resubmit the form with the correct information, and then ended up calling them directly, Westbrook Medical Supply refused to resubmit the form. They said I returned the scooter before the month was up, and that was their reason! That is a pure BS reason!!! They charged my charge card for the entire month rental of the equipment, and BCBS would have paid it in full to them, but they didn't want to be bothered. What the heck does it matter if I returned the equipment a week early? They were charging the same either way. BCBS spoke with the same girl that I had to deal with when I went to their office to rent the scooter, and she acted like I was totally bothering her to ask questions about anything! Pure laziness! I guess they thought since they charged my charge card already then why should they bother making the effort to resubmit the claim!!!!!!!!! Total BS! ABSOLUTELY DO NOT USE THIS FACILITY!

Woman in charge was not helpful. She was preoccupied with her desktop. She only knew her product…read moreline and was painfully ignorant of what's available in the market.

Found them through Google when in dire need of a hospital bed due to my current one breaking (I'm a…read morestroke survivor with hemiparesis and wheelchair-bound). They were local and their website featured my exact bed and mattress so I called immediately. The man who answered was friendly and enthusiastic, said they accepted Medicare, and it'd take 2-3 days for a bed to arrive after receiving the paperwork. Following that, kept getting the runaround from various others who answered the phone (never that initial man), first saying my physician never sent the forms even though I called and they assured me the forms were sent twice, then a few more calls with no updates available. Finally, I received a call informing me that my insurance does not cover this bed and also told me their company does not carry that bed. Okay, so which is it - my insurance doesn't cover it or they don't have it? It's right there on their website. Why would they call my insurance, anyway, if Eagle doesn't carry it? Hm. I called my insurance. A claim was never initiated and I double-checked and, yes, the bed IS covered. Eagle Medical lied to me. This company is all over the place. Why would they lie? I don't know. Maybe they prefer to sell to those who pay out-of-pocket instead. I can't imagine any other reason.

My husband and I, Marilyn and Richard Schnorr visited Eagle Med Supply on December 23, 2024. We…read moreare beyond grateful for the kind, professional care we received. I am experiencing a foot issue and was immediately relieved of pain by way of a shoe boot . . .that fits perfect and relives the pain I was experiencing. My husband and I will be purchasing outdoor boots and shoes as soon as I am able to no longer wear the medical boot. Thank you Eagle Med for your outstanding customer care; experience and knowledge and an overall positive experience. Wishing you good health, happiness and continued success in the New Year.

I bought a Golden lift chair from Progressive Mobility in Washington Pennsylvania. The chair was…read moreover 2000. dollars and was a custom order. I have a part that snapped from off of the motor that raises the foot rest of the chair. I'm trying to replace that part. I do not understand why the fork part snapped like this, because there was no reason for it to do so. I am not rough at all on the chair, and I am not overweight putting strain on the chair. The part had to be defective. The part is a plastic screw in fork that goes into the shaft that lifts the leg part of recliner. I ordered one off of Amazon, but the fork was a little too large and will not work. I don't need a technician to come to my home to fix it because all I need is the replacement part. I can put the part on myself. Its not hard to repair, but is hard to get parts for my chair. I do not know where to buy them. I just need the fork that screws into the shaft so the leg lift will rise. After the fork screws in, I can re insert the pin to allow the chair to lift the leg part of the recliner. I do not know where I can order that part and without that fork my chair is useless and will not work. My chair is still under warranty, but the warranty is useless because I cannot get the parts I need without a technician coming to my home. Again, I do know what's wrong with the chair and I just need that part. Progressive mobility only wants to send a technician out to charge me money for services I do not need. I simply need a part. They will not sell me the part. They said that they do not sell parts, even though I paid alot of money at their store for this chair that is supposed to be under warranty. The catch is even under warranty if a tech comes out to your home, you pay for those services. You pay for the labor and the service call. So even under warranty the store you buy the chair from, still makes money off of service calls by not selling you the parts so you can fix it yourself. Like I said, this expensive chair is useless unless you can get the part to fix it. I would hope that Golden would want to make this right somehow. It's terrible because I really need my legs lifted and the longer I can't use my chair the more pain I have in my legs. This chair is medically necessary for me. I am so miserable without the use of my chair. I just want everyone to know to be aware that it's hard to get parts for these chairs. You can know how to place the new part on the chair, but if you can't get the parts you can't repair the chair. Buyer beware. I'm so upset about my chair, and I love the chair when it works.

Incompetent staff. After taking time off work to get fitted for some compression hosiery, I…read moreprovided very detailed guidance on my insurance coverage, specifically outlining primary, secondary, and provided my health savings account numbers for copays If required. I was told I would receive a call the next day concerning coverage and co pays. I did NOT get a call. No one bothered. I was out of town for a week for work, and called back as soon as I could in morning one week later and I was put into voice mail. No return call. I had to call again that afternoon only to have some lady start to give me a canned "it takes a week" answer without bothering to check. I find out after getting her to indeed check, they checked the wrong insurance and didn't bother to inform me or apparently follow the guidance I gave them. Total incompetence and quite honestly too lazy to call me. Bottom line....go elsewhere. They wasted a week, had all the information and contact info and just couldn't be bothered to follow up. So 10 months later they respond...need I say more?

Visiting from out of town. I called because I was having some issues with my equipment…read more With absolutely nothing to gain out of helping me, Karen took over 30 min trying to resolve my problem. She was terrific all around. Gave me a lot of reassurance even though we couldn't resolve the issue (the device was ultimately returned as defective).

From the owner: When you are looking for home medical equipment in Connellsville, PA, you should turn to Tom &…read moreJerry's Home Medical Service. Our family owns and operates the business. We strive to provide the highest quality of care to our patients and their families throughout our service area. We do that by focusing on our patients' rights, wishes, and preferences being foremost in our minds. Our compassionate staff is happy to help make your life better. We offer patient education, medical equipment, and 24/7 emergency services on respiratory and oxygen equipment.

I needed to rent several pieces of medical equipment for a week or so, and I found Kelly Comfort…read moreSolutions after doing a quick search. Toni, the owner, helped me identify the equipment I needed, and I was able to get that equipment on the same day. The equipment itself was pristine and made a huge difference in my recovery. She was flexible when I needed to extend the rental time, and her prices were so reasonable. Her solutions and equipment were just what I needed. I don't think I could have navigated the recovery anywhere near as easily without that equipment and her help. To boot, she was flexible, compassionate, and so very kind. If you are in need of medical rental equipment, don't hesitate to reach out to Toni at Kelly Comfort Solutions. I'm so very glad I found her!

From the owner: Specializing in Vitrectomy Recovery for macular holes and retinal detachments, KCS offers quality…read morerental products and the best customer service!

Morgantown office NEVER answers their phone and then you're transferred to someone in Headquarters…read morewho doesn't speak English well enough for me to understand everything and then puts you on hold until they reconnect you to the number you first called and it's Groundhog's Day all over again. This is horrible and should be embarrassing for anyone associated with this company. Choose a different medical supply company before its too late.

Not sure they deserve even 1 star! I have been trying to get my C-pap equipment for 2 months and I…read morecall them regularly to check status and have gotten nothing but runaround. First they tried to tell me they never got the referral though I spoke to Dr office before I called them snd they assured me it had been sent. Then it was they didn't include all required info which I find hard to believe that as something done everyday by office, staff would know what was required. Then FINALLY was told it was submitted for insurance auth one month after I saw the doctor. Today is July 9 and I called 2 days ago and authorize had not been received. I was told for second time whover in charge of getting authorizations would be told to call me. Never got either call. So today I called Dr. office and asked them to please resubmit the order to another DME company. HORRIBLE SERVICE

I took my JoeyLift in to be repaired and serviced on May 3rd. A welded part broke that attached the…read moredrive chain to the transfer platform. Since ordering a new platform would have required quite a bit of lead, assuming they even had the part in stock, Tim devised a way to fashion a replacement bracket of hardened steel that could be bolted on that very afternoon. Saving me a ton of down time, an additional trip to your location, and I imagine, quite a bit of money. The repair was done in the time promised, for a very reasonable sum, resulting in no additional down time for my lift. I has been two weeks and I am quite pleased with the way my lift is working since its repair. I really appreciate the care that Tim took in assisting me. As my main mobility scooter weighs 250lb, so I really depend on my lift being operational. And I appreciate Tim's determination to get me back on the road as soon as possible The repair was done in the time promised, for a very reasonable sum, and I was back up and running that same day. It has been two months since the repair and everything continues to work just fine.

I do not recommend this company. While in the rehab, I was told they would take care of the…read moreequipment delivery. The rehab ordered the wrong shower chair so I called the next data to return it for a transfer bench. The delivery man said the if anything was not correct we could return equipment. While on the call I was told by the representative that I could not return it and they were sticking with the shower chair and the bill. To make matter worse they charge me $195 for a commode chair that literally sells for as low as $30 on Amazon. I called and tied to negotiate with a fair offer and they said that they don't negotiate. This is called price gouging at it finest. To make matters worse, I received an update bill stating that I owe the $50 for the shower chair or it was going to collections. I was not home when the equipment was deliver nor did I see the pricing sheet while in rehab. Medical Supply is a real racket. Nothing like taking advantage of those who are barely able to function and leave it in the hands of other who don't really care what you are charged. Do yourself and anyone else that is in this type of situation either physically, mentally or financially and report this type of business practice to your State Attorney General's Office, FTC and any other Consumer Protection Agency to raise awareness and can promote broader investigation!

Chad and Crystal provided excellent customer service. They were able to resolve a prescription…read moreissue, going above and beyond making multiple calls to get me the equipment I needed. Thank you!