Great, excellent service here!!! In my experience everything went well, we did have to trade or…read moreexchange vehicles due to an oil change light. Then my husband left his reading glasses and were ready for pick up the following day. Overall we would be back if needed. Highly recommended.

They switched cars on me I said no it was to small then they tried to put me in even a small car…read more Stick to your request no matter if it's through your insurance or personal rental. I eventually walked out.. I talked to someone higher up on the food chain, they seem to be interested in what happened there and are moving it up the food chain.

The workers are pilote but they are severally understaffed, I waited over 30 minutes during pick up…read moreand another 50 minutes to drop off the rental. Their selection is very limited. If your flexible on time and the kind of vehicle your renting then, this is the place for you.

Don't waste your time. They'll take your reservation. They'll take your credit card and when you…read morearrive they'll tell you they sent you a message and there is no vehicle. You couldn't find a worse place to rent a vehicle.

We rent cars from this location regularly and have always had great experiences. Unfortunately,…read morethis time our experience did not meet the standard we've come to expect. The car was not clean and had a strong smell of fried food, with visible food smears throughout--especially on the back seats. Before traveling, I had to get a car deodorizer first and clean the most important parts of the car that we needed to use, which was both inconvenient and disappointing. Renting a car is not cheap, and receiving a clean vehicle should be part of the service. We're truly disappointed and hope this feedback helps ensure better experiences in the future.

Car rental process through my auto insurance was smooth. I appreciated that they were open both…read moredays on the weekend. Excellent customer service and appreciate the drop off service after returning the rental. Only complaint is that the rental car had a faint cigarette smell.

I rented a car from enterprise last week while my personal vehicle was in the body shop due to a…read morecollision. The rental was coordinate thru the other parties' insurance. When I arrived at enterprise they didn't have the car I had requested. To be fair the staff at the counter mentioned that they weren't expecting me that day which I can understand since the insurance company does not know when I'll drop my car at the body shop. The staff at the counter did their best to find an suv at a neighboring enterprise location and had it delivered in a timely manner. Additionally, they upgraded my car type due to the inconvenience. Both the staff and the desk and the staff in the parking lot releasing the vehicles were friendly and helpful. Although it took extra time to get my vehicle I appreciated their effort to make things right.

The employees are the best! Would definitely rent from them again. Very helpful and friendly.read more

No rental vehicles available at the Norm Reeves Ford Cerritos Hertz office. I couldn't leave my…read morevehicle for service. Bad planning on there part.

This place deserved 0 star. Spent $40 dollars on Uber - got here 10mins early (2:50pm) Sandy the…read moremost ruded rep ever yelled out "she's done and can't accept anymore reservations" Retarded company

The team at Enterprise rent-a-car made renting a vehicle as easy as spending a total of 10 minutes…read morechecking in and returning my rental. Streamlined process made it easy to rent a car for a week and eliminated the stress of it all.

This was one of the best rental experiences I've had, and at 54 I've rented many automobiles. Mark…read moreand the rest of his staff were incredibly friendly and very attentive. They were great about handling multiple clients in their office and getting everyone on their way. I had just made my reservation moments earlier and they had the car cleaned up and ready to go very quickly. They have a clean shop that is easy to get to with a great selection. They were hospitable and professional; and made me feel like a valued customer. I drove away in a great car after making an easy reservation online. A+ Enterprise location.

Top tier rental service every single time. I've been renting from this location almost every…read moreweekend for at least the past 6 months. They really do roll out the red carpet. Marcelino has been a Godsend to me and I truly appreciate his stellar customer service and I can't thank him enough. The supporting cast has been amazing as well!! Thank you all, you are seen. I've never had an issue and the cars have all been great!! See y'all on Friday lol ;)

Amazing customer service!!! Special thanks to Gio!!! Would recommend and would come back!!!read more

Switched my return to this Cypress location from an LAX airport return…read more Everything about that monstrosity of a facility is a PIA. Well worth an Uber fee to get back to the airport. The manager on site in Cypress was very helpful and knew the nuances of doing the change without exorbitant extra fees.

Be careful because this place will charge u a fuel service charge even if u return the car with the…read moresame amount of fuel! We talked to Tony about this and he said he will credit the $71 fuel charge back. It has been more than 2 weeks and nothing. I will be reporting this establishment to BBB.

This is our 4th car with A18 Auto Broker! You can expect nothing but professional and exceptional…read moreservice!

As a first time buyer, I had absolutely no idea how to get started. Danny was so helpful and…read morereliable. When my mom and I were worries about what to do, he reassured us that he would do his best so we could worry less. And any questions we had, he always had an answer. I felt less anxious about buying a new car knowing I wouldn't have to worry about being lost. I love the car!! And it's all thanks to A18 Auto Broker and Danny!! Thank you!!!!