Admiral's Quarters Motel Review Aug. 12, 2015
My son, grandson, wife and I went to Kure Beach on 8-7-15 for a two night stay at Admiral's Quarters Motel. Our 7 yr old grandson had not been to the beach in a couple years and school will soon start.
Saturday night around 7:30 PM, my wife, grandson and I were sitting in our car ready to go to Carolina Beach so our grandchild could enjoy the rides. My son came from our room and said that he was going to talk with management, so I followed him to the office. The toilet had broken and he requested a plunger which was difficult to get them to deliver. After my son fixed the problem, it happened again.
The desk clerk, Doowee told my son that he would NOT fix it. He gave my son "self help" instructions for the water closet and he fixed it for the second time while we were waiting in car. The third time (water?) leaked and sprayed out the side of toilet at floor. By this time my son told Doowee that he thought it should be the motels responsibility to fix and keep a toilet that worked. Doowee replied over the phone that he "doesn't have time for this" avoiding management responsibility and passing the problem onto my family to fix. My son replied back that it should be the motels responsibility to fix their facilities, not the renters.
Doowee took a simple request and escalated it to the point of telling my family to pack up and leave now. I told him the room was in my name, did not need to leave. He said he was calling the police to have us evicted over resolving a toilet issue, and I said "go ahead and call".
He was very unprofessional and rude and obviously brought personal problems to his work and his customers. The sad part was this negative energy that was passed to my son and 7 yr old grandchild waiting to enjoy his beach trip.
I requested the police to file a report on my behalf. They did file and sent me a copy. The police talked to the owner Tim Fizer after they were obviously annoyed with Doowee changing his story over the phone with the owner. Tim Fizer after apologizing to me and my son said he trusted what the police thought should happen. The desk clerk Doowee did not care what the police suggested and "insisted the W......' needed to go".
After Doowee tried to give me one-half of the refund, I had to ask the police to go back into the office to get me the other one-half as the owner requested, wasting more of the officer's time.
I am a 68 yr old retired veteran and have never been asked to leave any premises for any reason, much less over a toilet that did not work. My grandson's beach trip was ruined because of the desk clerk's ridiculous refusal to work with the motel owner, Kure Police Department and a family trying to enjoy the beach. Tim should do a better job of screening employees and make sure his business caters to the customer and not surrounded by avoiding customer concerns and sanitation issues. The nearest room available was in Clinton, NC (1 1/2 hr). There are things that are right and wrong and this was wrong.
George W.
8-12-15
NOTE:
I also went to the office midday to get change to pay into the motel ice maker for room ice. I could not get into the office because the door was locked. An employee sitting on the steps behind the office said they went to use the bathroom. I asked her if management knew they still had "Happy Independence Day" still put up on their motel sign over a month ago. It became very clear of how much care and up keep is taken into this motel. We have stayed here many years and unfortunately, no longer. read more