This Hotel is over rated and discriminant because of their location. Yes, the hotel has been updated, however, they do not address complaints regarding house keeping, discriminant employee behaviors at check in or management/front desk behavior. I would not recommend this hotel to anyone seeking to book at Wrightsville Beach, NC. I stayed at this hotel for over a week in 2025.
When I had a confirmed booking a week ago, however, I was within the rebooking cancellation range of time. I called the front office, to seek available dates for the time I was in NC and was willing to fill any dates available that the had while I am flexible. I had a confirmed booking the prior week, however, when I called totry and book a new reservation for a few days while in NC, the from desk person said that I was banned from booking due to noise from my previous booking I di online and stated noise complaints from a "service dog" in 2025. That is complete false lie.
On my intial booking, I booked my stay and prior to checking in I brought my " service dog" certification to the front desk. A 4.5 Pount Yorkie who is CERTIFIED as a SERIVE DOG. Upon, checking in, the Manager, questioned this, and the first morning I was away from my Yorkie who is CERTFIED in Allergy/Sezuire Detection, the Manager called me and stated a noise complaint. The hotel was mostly empty, however, I addressed this immediatly and thereafter took my Yorkie with me on the beach each day therafter.
During my stay, the GM David-? was very discriminant, and called me to let me know that my dog had barked a few times around 11:00 am while I had gone to the store. I immediatly returned and let him come to the room and investigate. I had changed my dog's food prior to my stay and he barked while i was away possibly due to the ingrediants of the new BLUE BUFFALLO food. There after, I took my 4.5 pound Yorkie to the beach with me each day.
The GM or Mananger mentioned that it was the housekeeper who mentioned the noise. Housekeeping never even came to my room, however, when I called the front desk to get new sheets related to bugs on my pillowcases, the GM/Manager came to my room and I helped change the sheets after he inspected the house keepers work.
When I check out of my room, I placed a THANK YOU card with a $100 tip for the guy General Manager/Manager hoping that he would accept my appreciation and change his judgement of the CHARACTER he ahd of me.
Fast forward, I booked a room last week online for a 7 day stay, I had no problems when I called the front desk and spoke with 'Kathy", however when she had to look deeper at what was available today June/15th, 2026, she called me back and stated that I was BANNED as a customer to book any future stay. Probably, the Manager she consulted with while he was working remembered my lasy stay, Which was nothing to be affected to me staying there agian.
Total discrimination because the Manager's decision from my previous stay. My room was completely impeccable when I check out of the hotel lasy year,I had no issues except that I needed sheets to replace and called the front dek to change myself. But because the Manager questioned my 'Service dog" he created a scenario/narrative against me. I do not think that their management will continue with this discrimination. I did nothing wrong and when asked about complaints, they have nothing to prove. This was an inside discrimination from the Manager. All of the employees except the Manager, Jeanie and Kathy were awesome. Kathy was awesome lat week when I needed to reschedule until she had to ask her "Manager" about dates available. I have been flexible and told the hotel that I would fill the dates that were open. Total discrimination from the Manager-David if that is his name. read more