I got a last minute appointment on Tuesday at 6:10pm. I walked in, there was no wait.... Taylor was…read moreat the front desk and greeted me immediately and checked me in. My first thought was "she's so friendly". Once I came out the bathroom, Tessa was waiting for me for weight and blood pressure. Again, super friendly. Tessa was also extremely knowledgeable and provided me with a lot of good information. Julie came in shortly after again, super friendly. I was nervous because I got such a late appointment, I was concerned about the customer service but was not disappointed. I'd recommend anyone to this location. I called my mom on the way in and called her when I got out and she was shocked that I was in and out within 20-25 minutes.

Everyone at the office was very kind when I came in for my appointment today to get my implant…read moreremoved. Loved the location too. Will definitely be coming back!

The best part of my experience, is the respect they have for my time. You will not find a more…read moreefficient, well staffed clinic. All the staff is courteous and professional. You will have all your tests run in house and have a solution before you leave. Highly recommend you choose this location for your health care needs.

I've gone several places for low t over the years and have never been told I have to schedule…read moreanother appointment to get a second test results before they'll do anything to treat it, regardless of the results of the first test. I'm a single father with full custody of two teens and with full time. For the first time in a while a finally took some time to take care of something I need. I won't be back.

Think twice before having your surgery performed by one of their facilities. My surgery went well…read moreand all of the nurses and attendants were great. However, here it is October 22nd, and my insurance has still not received a claim for the surgery I had on my right foot on September 22nd, 51 days later!!!!! Because the surgery center (Durango Outpatient, a surgery center under the umbrella of United Surgical Partners International) has failed to send a claim to my insurance, and therefore my deductible has not been met, I am unable to attend physical therapy. If this center would do its job and send the claim, my deductible would be met, and I could attend physical therapy free of charge. Instead, my options are to pay hundreds of dollars to attend physical therapy due to Durango surgery center's gross error or wait for them to be professional and do their job of which I am doing the latter as I cannot afford the former. I have paid the surgery center over $900 and my remaining payment of my payment plan is taken out on 11/3/22. Speaking with the surgery center's billing/claim department has gotten me nowhere. A representative from this department said she would follow-up on the matter after she spoke with her supervisor, and she has yet to do so (over 3 weeks ago). My surgeon has submitted their claims to my insurance and given the surgery center everything they need. This surgery center is a factory and doesn't care about the well-being of patients after they've gotten their money and are out the door. They are literally preventing me from attending physical therapy and getting back to 100% because they fail to do their job. No matter how good the nurses are, what's the point if you can't even attend physical therapy to rehabilitate following the surgery? I wrote the ethics line of the center's parent company, United Surgical Partners International over two weeks ago. I received a form response stating their front office was looking into the issue and have heard absolutely zero since then. How is it that United Surgical Partners International and Durango Outpatient allow such a glaring error, which greatly impacts my health, to go on for so long? I cannot drive as the surgery was on my right foot, I can't walk as normal, or go about my daily living activities as normal due to not having access to physical therapy. This is teetering on gross negligence.

The doctor lied in a Medical Examination for an unemployment claim and now I have to file…read morecomplaints with the labor board and medical board. This happen in Richmond California whereas a doctor who specializes in obesity wrote a report stating my knee injuries where due to arthritis he wouldn't wait a week for the MRI and based his finding on X-Ray's. Sure enough there was a torn meniscus; The worst part was he stated I had injection as an adolescent into the knee this was a lie full stop. My assessment is Concentra primary works for businesses as in house medical paper mill to benifit the businesses for labor disputes or standardize screening. Health care and wellness are secondary.

2 hour wait just to do a simple drug screen. Because the chain of custody drawer is "locked"and…read morethey are waiting on someone to come unlock it.

I am recently just getting over the flu and I have a very bad residual cough and laryngitis. I've…read morehad it for 2 weeks. I couldn't get into my doctor so I felt so bad I went to Neighborhood Medical. Such a waste of my time and money. They did not take my insurance, but told me over the phone they did. I paid out of my pocket and it took an hour to see the PA, not a doctor. I have been treated by other PA's in my life with great success, but NOT today!!!! I had been prescribed amoxicillin by my doctor and it tore my stomach up so badly I had to take antacids. So I didn't complete the dosage. I told this PA that and she prescribed a doxycycline which is in the same family. My concern was there something else I could take, because I didn't want the same outcome. She kind of blew me off and just rushed out of the room. I was complaining about my left ear aching, and she didn't even take a look. So I waited for an hour to only have the PA to spent 10 minutes with me. Also, I'm probably 50lbs overweight and the PA kept asking if I knew I was overweight, yes most people know their weight, please! I said yes, I know I could lose some weight, but I'm not here for that reason...ugh! Waste of both of our time. Patience Be Ware!!!!

I lost $150 and three hours of my life trying to get my prescription renewed. After 25 years of…read moretaking the same medicine every month the PA who showed up illegitimately when Zocdoc tells you you're seeing a doctor decided to drive me to the underground to get my medication. Ridiculous. They have poor attitudes as well. Don't trust them with your loved ones.

Last week, I developed a crazy cough and started coughing up phlegm that turned a dark brown. At…read morefirst I thought it was allergies but then started questioning my thoughts. I started having a hard time breathing and felt like my asthma was flaring again after years of it laying dormant. I started the process by making an appointment online which was super quick and easy. I selected this location because I work 6 minutes away from Texas Breeze Addison. The PA called me before heading that way to let me know a few medicines they were out of so I wouldn't waste my time and I greatly appreciated that effort. Thankfully, I wasn't interested in that anyways. After walking in, the receptionist took care of my check in process. It took less than 5 minutes and honestly my wait was less than 3 minutes. A day later and I'm already turning a corner and starting to feel better. The NP took my vitals, listened to my concerns, and ensured all of my information was accurate in the system. She explained that one person was in from of me then the PA would be in to take care of me. The PA came in and listened to my concerns, and suggested a great plan for me that made the most sense. The entire process was super quick and easy. I walked in the clinic at 8:45 and I walked out at 9:20. The facility was incredibly clean as well and it looked emasculate.

$205 got me crutches, an x ray of my foot, a referral to an orthopedist, prescription for pain…read moremeds, a good splint, and a nice cup of tea. Took less than hour. Very kind thoughtful people. Always asked if i had questions. Susan Wheeled me in when they saw me struggle

Dr. Michael Hennessy has been extremely thoughtful, knowledgeable and caring. His attention to the…read moreoverall picture and intricate problems of your particular back issues is to be commended. I had surgery on April 10 and am half way through my recovery. He and his team supported me through the best pain control and life recovery and have great empathy. I would highly recommend him for any and all back interventions with great regard.

Dr Donnally is an excellent spine surgeon. I trust him 100%. And, he has a great bedside manner,…read moreanswers all questions, and never rushes through my appointments with him. Highly recommend!

Awesome hospital and staff! My friend had knee surgery done by Dr. Newton, who is super nice and…read morecame in pre-op to check on my friend and answer questions! Eddie Farmer is the patient family liason, and he greeted us warmly and explained the basics. Lexie, the nurse, did paperwork, and she was organized and super sweet. Sydney, the OR nurse, came in right before the surgery, to double check on everything! There was one more nurse whose name I didn't get, but he gave us all the post op stuff and explained things wonderfully. I was so thankful for all the love and kindness. The doctor calling my cell personally after the surgery was impressive. Thanks Dr. Newton! We'll be back in August for the other knee!

I had a spinal fusion a month ago. My experience was good with the exception of a really really…read morerude nurse named Sheila. The other nurses were polite, professional and helpful.

Absolutely the BEST CHOICE & Here's Why... First of all,…read moreThis is a Real review! I say this because I sometimes skip past five star reviews, thinking they may be from the business itself, but I am a real patient. My name is H (Chris) Kirby (Not S.) My cell phone number is 214-674-0371. Feel free to call me if you wish! I went to this urgent care center with a severe sinus infection with teeth hurting, headache, massive infected sinus mucus, etc. The experience I received was BEYOND EXCEPTIONAL !!! So much so, I felt compelled to write a review, which I rarely do. ALL of the staff were extremely professional and so nice that it made me wish I could make this my primary care center, & even asked them if that was possible!! My wait time was minimal, especially compared to every other urgent care clinic that I have been to. The Outside of this Location at: 15810 Midway Rd. Addison, Tx 75001 has a normal business look, however the Inside of the Location is Extremely Clean & Well Organized, with very comfortable, cushioned, waiting chairs, situated in front of a large flat screen TV and coffee station. The Nurse? Nicole, that took my vitals, and performed Covid, Flu, & Strep test swabs, and also later assisted me with getting the steroid shots, and patiently answering all of my many questions, etc., showed me Absolute Respect, Care, & Kindness, as did all of the front reception staff, and Real Medical Doctor!!! The REAL (MD) DOCTOR, & Center Director, that treated me, Dr. Darien R Kavasmaneck, was so Thorough with the exam & questions asked, that I was left speechless (which rarely happens, lol)! He asked me detailed questions, after first checking my medical history, and then thoroughly examined me. He then prescribed, a strong antibiotic which has a history of working very well for me (Amoxicillin & Clavulanate Potassium) along with steroid shots (of Prednisone and Dexamethasone Sodium Phosphate) and Explained Every Aspect of what he was prescribing and why. I felt during this whole experience that I was the only patient in the center with absolute care and attention being given to me, throughout the entire process!!! I even had questions (of course) that my mind came up with afterwards, so he came back into the room and spent even more time with me!!! ***** I've read a few low star reviews (out of many more 5 star reviews) and almost didn't choose this location. I now Believe that they were possibly disgruntled people that most likely were more upset with employer requirements and chose the urgent care center to vent out against unfairly, instead of their place of employment, or were in bad moods and exaggerated the truth to "get" at someone. In the end, I can only speak for sure about my personal experience, as I have done, which in NO WAY resembles these few bad reviews, in any way! ***** I cannot say enough about how amazing this place is!!! Thanks to Everyone at this center, Especially the Dr. & Center Director, Darien, & Nurse, Nicole!! You all deserve a raise!!!!!!! P.S. I also wanted to state, that the paperwork that they gave me was Very Comprehensive as well, and has everything that was done, including weight, measurements, Cuff size, what my vitals were including Blood Pressure, Heart Rate, Respiration, BMI, BSA, temperature, o2 Saturation, and test results (with dates & times / taken & given) Health Issues Discussed, Treatment Plans and Interventions Made, and what was prescribed, along with directions! Everything printed out in a well organized, Clear & Concise, format! Blocked offed with Titles & Corresponding info, in separate sections, easily readable in large print!! Every Other Urgent Care Center Should Take Notes !!!!

avoid this place like the plague. There are poorly…read moreexperienced staff and numerous issues with the service. The care is horrible I came for a workman's comp issues and waited in pain for over 90 minutes because "the doctor is backed up" and then he was rushed after I brought up my displeasure of having to wait He gave me a warm ice pack, not sure why