AWFUL place with an uncaring staff!
NO ACKNOWLEDGMENT! NO COMMUNICATION! My appointment was at 9 am on Thursday, 6/20 with Bryan the chiropractor. I arrived at 8:51 am, after the staff (which I realized was the Doctor himself and his massage therapist) commented on my Jeep and I should turn my lights off, which I explained happen automatically, they then asked if it was a new old Jeep or a new Jeep, I said brand new, okay I thought strange conversation for a professional office, maybe they too are Jeepers. Anyway, no conversation besides that. I sat down, watched a lady go into the back to start some exercises, then the massage therapist asked who I was there to see, I said the chiropractor, I said I was unsure of his name, he said oh you're with Bryan, he disappeared. It is now 9:03 am, another lady came in who was later identified as a patient and she was taken it back with the chiropractor who I was waiting for Bryan. Again still no acknowledgement of himself as the doctor or who I was, how about introducing yourself and asking my name. How about some form of communication, after all this was my first visit. No, nothing. I again waited patiently in the waiting room. Finally, I had enough at 9:15 am, I yelled in the back office and said "I am leaving, thank you." Still no one arrived so I left as I had to get to work and had spent almost 25 minutes waiting. I now get a call on my cell phone from Bryan, he was very apologetic, hmmm, I thought maybe I could give him a second chance. He went on to explain that the lady who he had seen prior to me really needed to see him and she was usually quick. Really, HOW could you say that? How would you know that? You have no diea who I was or why I was there. You didn't even know my name until you checked your appointment book after I walked out and now you are saying that I didn't need you as much as she did? Wait, this is getting more insane by the minute. He said he assumed I was there for the massage therapist. Then he went on to say that the massage therapist is a subcontractor, so apparently they don't care about each other's patients and vice versa. Honestly, that is what sold me in the first place, so what you are telling me, is that you do not work together. Again I tried to keep my composure on the phone and the human side said okay you made a big mistake, well actually many mistakes, but you are admitting it and I will come back. We set up an appointment for Friday, 6/22 @ 5 PM.
I was calming down and thought well I'll try again. Then it gets better, his wife calls me (yes, his wife the other doctor on site) at 12:05 PM and identifies herself as Heather and said "we have decided that you should seek care elsewhere." What? Are you kidding me? Your husband just worked so hard to keep me as a new patient and you just messed it all up. Wow, I'm shocked, I don't even know what to say. The last thing Bryan said I care about my patients and I run a tight ship. Well, Bryan apparently you and your wife are not on the same page! All I can say is this, there are a lot of chiropractors out there, no one needs to feel terribly about seeking care and relief from a doctor who is supposed to make you feel better not worst. Here again is the recap of what went wrong:
1. Never asked my name
2. Never asked who I had an appointment with
3. Never told me he would be with me shortly
4. Assumed I was in less pain than the patient who came in after me
5. Never asked me to fill out any paperwork so he could learn of my medical history
NO COMMUNICATION! NO ACKNOWLEDGMENT!
Shame on you Adirondack Wellness! read more