I had previously bought a $500 Husqvarna power saw from this outfit, I have bought many small items…read morelike file, various clips and assorted stuff. This was my first big service.
A LAWN TRACTOR STORY
- I have a 10-year-old lawn tractor needed some TLC
- too expensive to buy a new one
- save $1,000s by giving old one that TLC
- take to dealer for service, new blades, fuel and air filters, and fix issues related to blade engagement (ON FEB 12th)
- I was told it would be a week, fine.
- I called two weeks out, told that they ordered a new cable, not sure when it would arrive.
- three weeks go by, I call several times, same story, my lawn is 10" deep I need to beg to my neighbour to mow my lawn.
- four weeks out, no call, I go to their business, told the cable is on back order, didn't know when it would be ready..just when were they going to tell me this.
- Staff sit on their butts and do nothing toward a solution
- I'm pissed, I pull out the manual, find the cable part, phone to local places and find a cable, 30-minute drive to Mill Bay, bring the cable back and give to the dealer.
- Great he says, where did you find it, I bite my tongue
- he says it will be done last Thur or Fri...I walk out in disgust
- On Monday evening I got a call, the lawn tractor is fixed. Service in this country has gone the way of the dodo bird.
- 5 weeks! I waited three extra weeks because they couldn't get off their butts and search for a cable like I did, that took me only two phone calls and a short drive, heck the same cable was available from Amazon.
Quote: "you didn't expect me to get the cable, did you?" Actually, yes...you could have found the part, let me know that we could get it for you, or you could pick it up and if we get it there might be a small courier fee...ya, so I did expect you would "look" for it and let me know. Sure and heck not getting a five star rating from me.
Some of the worst local service I have ever experienced. They have a sign in the store saying give us a five-star rating and get a free baseball cap...seriously! Two star at best. Perhaps hire someone with some energy, enthusiasm to provide service.
I give Two Stars because they are close to me, and when I finally got the mower home it "appears" to be working fine.