Defines Excellent Customer Service I felt compelled to write this after seeing the terrible reviews for Adams Community Bank. After years of terrible service with Greylock we moved our mortgage and banking to Adams. The difference was amazing. We were recognized and valued as customers. The bank staff at all branches were always enormously helpful and great to deal with. We use the Synergy checking account which not only pays for all our ATM fees anywhere in the country we also earn something around 2% on our checking account - there are not many savings accounts that match that rate. read more

This bank isn't what it used to be... Told me I could make biweekly payments before I took out a 30 year mortgage. Told me I could no longer make biweekly payments 4 months into the loan. read more

Called customer service today to pay a bill for my father. Every time I've dealt with this bank has been a headache. They would not allow me to pay the bill. I could have lied to them and said that I was him and probably not had an issue. They certainly aren't a community or home town bank. All accounts with them will soon be closed. Do yourself a favor and find a bank that treats you like a customer. If I could give zero stars I would. read more

This review is about Adams Community Bank's online banking. What little interaction we have had in person has been fine. However, since, like most people these days we do most of our banking online that is what really matters. We are constantly locked out of our account. Even though we usually sign in from a home computer on the same IP address we always get hit up with a challenge question (isn't that the point of having a password?). If you make any mistake (typo) you are immediately locked out of your account and to regain access have to call the bank during business hours. I am not even sure I am entering wrong info as I am super careful now because of being locked out so often. I have never dealt with a bank or any other business whose system locks you out after one bad entry (if in fact it is wrong). Most systems give you three tries. Mind you this is after entering the correct password. I have spent 15 minutes on the phone trying to get the account reactivated, entering the answer to the challenge question over and over and getting locked out each time. The person who handles resetting your account doesn't seem to care about this obvious problem, I guess it is job security for her. We are done with this bank. We tried to give our business to a local bank, but will be closing this account and returning to using a national mega-bank where we have never once been locked out of our account for our direct deposits and bill paying. Thankfully we discovered the ineptitude of Adams now, as we are about to buy a new home and will be seeking a mortgage. I see from other reviews Adams is lousy at that product as well. read more

I wanted to give some business to my local bank so I pursued a mortgage through Adams community. They had decent rates and it's a pretty commoditized business so why not. It wasn't a very smooth process and some amateur mistakes were made along the way which was annoying. What really impressed me though, was the exceptional lack of professionalism exhibited by a senior manager. Bizarre and unnecessary. I give this bank read more

If I could give this bank 0 stars, I would. After 10 years of garbage customer service and insane amounts of fees, I'm closing my account. Do yourself a favor and choose ANY other Bank in Berkshire County, I can guarantee you will get better service than this establishment provides. Was charged 7 30$ overdraft fees, totaling 210$ due to a series of issues with my direct deposit. Provided appropriate documentation and a letter on my behalf from my employers HR department. Refunded me 1 charge as a "courtesy". zero sympathy or understanding. I've been a customer for 10 years, and I thoroughly regret not closing this account sooner. read more

If I could give a negative rating I would. We were in the bank first and an older woman who almost took my car door off in the parking lot just went in front of us to speak to the bank officer. Such poor service. I have been banking there for over 20 years needless to say I will be looking for a new financial institution. The lack of professionalism is disgusting read more

I Like Center Street Location, Hate Park Street Location People are rude and Mean. The Older Lady in Drive Up at Center Street is a real Witch - We call her Miss Crabby - She is really Rude read more