Carlton Skin Clinic took exceptional care of my father and it genuinely felt like they were…read moretreating him like royalty.
As someone who has had quite extensive experience with dermatologists over the years, I can say , like many others who have been in similar situations and know that , sadly, it is not uncommon to encounter professionals in this field who can come across as snobbish, arrogant, rushed, or lacking in empathy (why that is remains anyone's guess).
At this clinic, every single person we interacted with was immensely kind, professional, and clearly experienced and the level of compassion and respect shown to my father, and us as his family, throughout his care was truly extraordinary.
The surgeon is outstanding, the nurses are gentle and empathetic, and even the front desk team went out of their way to make us feel welcome and at ease.
One of the most impressive aspects of the clinic is that they perform biopsies in-house!
While my father was undergoing surgery, they were simultaneously running the biopsies and we received the results right away!
As anyone can imagine, that kind of immediate feedback made the stress of skin cancer treatment significantly more manageable and far, and I mean far, less overwhelming!
The clinic itself is beautiful and immaculately clean, bright, and thoughtfully designed.
It feels more like a modern wellness retreat than a medical facility, which makes a huge difference during such an emotionally charged time.
We are beyond grateful for the consistent care and follow-ups (you can also take pictures of your healing process and/or if you have any concerns and attach them in your email and they respond right away!).
They insisted on providing follow-ups and regularly check in on my father's progress and throughout his cancer journey, we have never once felt alone. Usually, as everyone might be fully aware of, you have to chase your specialist team for everything, but at Carlton Skin Clinic, it is THEY who INSIST you are provided thorough follow-ups!
Furthermore, my father is a mentally resilient man and has always projected this strong, calm, and composed demeanour .
But after he was diagnosed with basal cell carcinoma, we, as his family, saw him anxious and afraid for the first time in his life. And that was sad and quite devastating to witness and it made us all even more anxious about the whole situation.
That is why the care he received at Carlton Skin Clinic meant so much to all of us.
Not only did they successfully treat his condition, they treated him as a whole person, with dignity, empathy, and genuine concern.
My dad always felt deeply respected and valued as a patient, and we, as his immediate family, felt just as equally seen, supported, and appreciated.
This is what healthcare should look like: personalized, compassionate, comprehensive and inclusive and truly patient-centered.
11/10. We cannot thank them enough!
And I cannot recommend this clinic enough!
