Anytime we arrive in PV we have to head to jets. Always at great time. Great staff and…read moreaccompaniments

Wow, what a horrible experience. If you don't want any input on what is going to happen after you…read morespend $1200 for 4 hour boat tour that goes top speed of of 10 kms per hour and doesn't go where you ask. This is still not worth $2. Save you your time and get an inflatable raft and get more action. Pure disappointment.

We had a great time on the Yelapa Falls tour with Chica Locca Tours -- overall a really fun,…read morewell-run excursion with an awesome crew. The staff is incredibly attentive and welcoming from the start. Fair warning: the drinks start flowing around 9am, so pace yourself and bring lots of sunscreen -- the sun + cocktails add up quickly. The booze selection is pretty generic, but plentiful, and the snacks along the way are appreciated. The fajita lunch was solid and hit the spot after a morning on the water. Shoutout to Ricky Ricardo, truly the hostess with the mostest -- high energy, fun, and kept the vibe going all day. Luis was also fantastic, constantly checking in and somehow remembering everyone's names, which made the experience feel very personal and welcoming. They even slowed the boat down so we could watch whales, which was a highlight, and having a photographer on board was a nice touch to capture the day. The music on the ride home was a little outdated, but honestly... it just turned into a dance party anyway -- especially once the tequila shots started making the rounds. All in all, a great excursion with a fun crowd, attentive staff, and memorable moments. Easy 4 stars and a solid choice if you're looking for a lively day trip while in Puerto Vallarta.

I purchased an all-inclusive Mega Yacht Tour to a secluded beach via Viator. Prior to the event, I…read morereceived notice that the date needed to be moved due to bad weather. I agreed, but since the owner messaged me, I decided to confirm that the yacht pictured in the photos was the yacht I'd be going on. They responded, "rest assured, the yacht in the photos is the yacht you will be on". On the day of the event, we were given life jackets to get on a two story boat that had Chica Locca Tours written on it. I thought this boat would take us to another location where we would get on the yacht. Nope. We arrived at the secluded beach where there was no WiFi and no manager on site. I asked three different staff members about the yacht and was told: 1) there is no yacht, 2) the yacht is for a different tour, and 3) the yacht was undergoing maintenance. I asked to speak with the director, but he was no where to be found. They did provide drinks, food, and snacks. The water activities were included but no one was there to show you how to paddle board or kayak - just the equipment was available. The snorkel gear was placed in a large bin with no way to clean the items from other passengers using it. I was incredibly disappointed with this tour as I confirmed prior that a yacht would be available and I was leaving Mexico soon so I wanted to take some pictures of the tour for my clients. Upon arriving back to the pickup location, I went back to the office and asked to speak with the manager. The staff told me to write the same person on WhatsApp instead of talking to them. When I did that, the staff became incredibly rude so I decided to reach out to Viator since I purchased this tour not only as a client but also as an agent. Viator submitted my complaint and a request for a full refund. The tour operator denied my request with no further explanation. I then spent an hour with customer service, emailing records and screenshots of my text messages confirming a yacht should have been present. What I find incredibly disheartening is that after I submitted my complaint, the tour operator changed the name of the tour from Mega Yacht to Mega Catamaran and changed the photos that showed a yacht to the two story boat were were actually on. I provided this evidence to Viator who confirmed with their IT team that they did in fact update the tour listing when they denied my request for a refund, indicating that they did in fact lie and that move was purposely made to seem like they were in the right. WRONG. Needless to say, Viator processed my claim for a full refund and I will not be recommended this tour to any of my clients as it was not advertised correctly and they are now on my "not trustworthy" list. It's a shame because the staff were nice, incredibly friendly and attentive. But nonetheless, IT WAS NOT WHAT I PAID FOR, and had they told me it wasn't a yacht, I would have canceled the tour and went with another company. This is false advertising. I hope they learned their lesson.

We did 2 tours with Vallarta Adventures and loved both of them! We did luxury snorkeling on one day…read moreand extreme adventures on the next. They took good care of us and made sure to keep us safe on both. Luxury snorkeling was nice and we got to stop at the beach as well. Our tour guide, Manuel was knowledgeable and kind. Everyone else on the boat also took good care of us. We had a blast, saw lots of different fish, had snacks, drinks, and lunch. Loved that we stopped at the beach as well where we were able to take lots of pictures and ride the banana boat! Extreme adventures was also a very nice experience. Some were scarier than others but I still did them and had a great time. I'm glad I got to face some of my fears. The staff was friendly (Enrique, pauline, Erick, joya, Jorge, Katy, Alex, and hector) and they all took such good care of us. I never felt unsafe and knew I was in good hands. Please bring bug spray, there are lots of mosquitoes over there. And be aware if you want to ride the ATVs it's $50 extra non refundable insurance. We opted not to do that and still had fun and didn't feel like we missed much. If you want pictures, buy the picture packet when you book online because it's triple the price if you decide to get it on the spot.

We signed up online before traveling and found the office after we arrived - so you can book in…read moreperson too. Very good organization from the beginning. With the boat tours they tell you exactly when to show up. The computers have all your details and if there's a problem or if you have questions, they help you and are very professional about it. Your ticket is clear- which boat number and trip you're on. They make announcements ahead of time and it's in an orderly fashion. Once on the boat, it's party time. They have different styles of boats depending on your trip but they all are clean and operated by professionals. I'm saying this a lot because when safety matters, you want to know that people are trained for their jobs. We had a highly skilled captain, very entertaining and informative tour guide and many helpful deckhands. We snorkeled (clean equipment), bird watched, saw many whales, sea turtles and went to a secluded beach. All food and drinks provided were tasty and abundant. We arrived back at port safely and highly enjoyed our excursion. If we had more time, we would have done more.

We absolutely loved Los Veranos! At first we weren't sure what to expect because it's basically an…read moreanimal experience in the jungle, but it ended up being such a fun little stop. There are iguanas, parakeets, monkeys, a python, a lemur and a toucan. You can actually get pretty close to some of the animals you can hold the toucan and go into the monkey area, where you can feed them a little cup of banana purée. My 3-year-old absolutely LOVED seeing all the animals. One tip: if you order something from the menu, you don't have to pay the separate $5 entrance fee to see the animals. We were already going to get a refresher, so that worked out perfectly. Overall, we had a really good experience, but I definitely wouldn't drive an hour into the jungle if this is the only thing you have planned. I'd recommend having a few other activities or stops nearby to make the drive worth it. You also really don't need to spend more than 30 minutes to an hour here. The river water was extremely muddy when we went. Locals told us it was still safe to get in, but personally, I wouldn't risk it. Overall, really fun, especially with kids, and not a bad little stop if you're already in the area!

We took a boat to a small town and then a truck up to Los Veranos, where we were greeted by…read moreenthusiastic and friendly staff. My husband and child went zip lining while I enjoyed a couple of margaritas (best I had in PV) and read in the restaurant. The food was delicious, my daughter loved playing in the river, and we got to hold a toucan, a lemur, and a marmoset. Overall, a fantastic experience at a reasonable price! Something to be aware of--the seats on the boat aren't very comfortable and my back and hips hurt a lot by the time we were halfway across the bay. Taking the truck might be better for people who need a backrest and leg room.

This was the second time we booked Mikes. First time was last year where we had an absolutely…read moreamazing time. However this time was drastically different. I called twice to confirm pick up location as we booked through CC and it automatically defaulted to other location. The women stated she didn't care what they confirmed they had it at other location. They did not call when we did not show up and didn't seem to care because they already got the money. Initially she claimed it would take 2 hours to get another boat but then magically was able to get one there in an hour after we finally contacted them which was 2 hours past the scheduled time. They provided a "future credit" for two people for a group tour as "compensation". The women was very rude on the phone. I asked her to speak to the gentlemen's who I spoke to the previous day and she indicated he was not in. Be aware when booking and document everything. In addition, the captain did not walk us out of the dock which was required to be let out. Another captain had to open gate. While their reply states they did not have our information. It is able to be seen I had two conversations directly with them and attached the photos showing their number.

We chartered the Piquis for a 4 hour trip with fishing and snorkeling. We had a blast! The crew…read morehelped us through the marina (paying the MX fees, etc). They checked in with us frequently to see if we were OK. We caught skipjack, which they prepared as fresh ceviche for us. The snorkeling was at Los Arcos and even though it had rained heavily the night before, we saw incredible fish and eels! There was a photographer on board to document our trip (not part of the base fee) and everyone was super friendly. Be prepared to tip the crew at the end. We were not better prepared and while we left a tip, it could have been better. Highly recommend! We will book in the future!

This was such a fun activity during our cruise port call in Puerto Vallarta. In December we took a…read moreMexican cruise to celebrate my 70th birthday and this was our favorite activity off the ship. I'm a little late posting this review!! I appreciated having the crew explain how to operate the ATV, safety advice, and how they followed along with the riders making sure we were all OK and taking photos & videos. The ATVs were well-maintained and in good working order. We had no breakdowns or operational issues among our tour group. We enjoyed the views and the stops along the way where we got to try making tortillas, and having a snack by the cool creek. We also stopped for a tequila tasting, which was informative and fun. The tour started at the Estigo facility in town and we were escorted out of town by the Estigo guides. It's a bit bumpy riding in town on cobblestone roads, but as soon as we were out of town it was smooth riding. We did a morning tour, so I struggled with sunlight in my eyes, which proved to be a bit concerning when rounding corners as we headed up the hills leaving town. I admit to white-knuckling the early part of the ride. Once we were in the foothills, I was able to relax and enjoy the surroundings. I booked this tour on my own through the Estigo website, which made it a much better value than one of the cruise ship excursions. We also had a smaller group and just took a cab from the cruise port to Estigo's faculty. I definitely recommend Estigo if you are looking for a fun activity when visiting Puerto Vallarta!

Great communication through email and phone for reservations. They accommodated our big group of 21…read morepeople. They took many pictures and videos for us for free and we had a great time!

Marc and his crew (Chuie, Herman, Bill and Captain Emiliano) were excellent communicators and…read moreexperts in Los Arcos scuba diving. Marc is a lanky Brit who has lived in PV for 17 years and has learned fluent Spanish. He has put together a wonderful business and has a great respect for all people and nature. I was part of an inaugural diving trip for Queer and Trans divers hosted by Narwhal Divers (https://www.narwhaldivers.com/). The founder of Narwhal, Niko, has been diving with Marc for many years. (Marc had a number of repeat customers on every dive/snorkel excursion.) Marc and the crew were respectful to us all. They were precise with correct pronoun usage and helped everyone feel welcome. While Marc comes across as a jokester on land, as a dive master he was calm, patient, organized, and safety-focused. He made efficient decisions and clear instructions. The visibility in the water varied dive to dive and a few of us got separated from the group at various times. As Marc had done a safety briefing on the boat, each of us knew what to do and all remained well. When I got separated, I didn't panic, started my ascent, and Mark located me during my safety stop. (Other dive boats in the area had helped him locate me by my air bubble stream. Clearly a community that all looks out for others!) Marc and I returned to the group and the dive continued without issue. We even saw a massive turtle on our final dive!!! [Even with marginal visibility, other sightings included many octopuses, a baby jellyfish, sea urchins, sea snakes, sting rays, sea cucumber, eel, nudibranchs, lobster, starfish, fresh coral and soooooooo many fish. Marc clearly knew the seascape well and was able to guide us to incredible underwater moments!] I look forward to diving with Marc and his team in the future!

Did 4 dives over two days with PV Ocean Tours. Crew was laid back, yet super professional and safe…read more All 4 dives were fun. Saw a shark, octopus, turtles, sea horse, manta and more! Highly recommend Marc and his team.

Diana's was one of our favorite experiences in PV! Besides being exclusive and fun, Kim makes the…read moreexperience top notch. She makes a lot of the food herself and it's incredible. Sounds weird - but don't skip out on her egg salad sandwich. Thanks Diana's for such a fun day on the water!

The boat tour was worth every penny!!!!! The service was 5 stars from the whole staff!! Especially…read moreKim - her energy tied everything together on the trip. 100% recommend. You'll have a blast!

We ordered airport transfer service to go to the Conrad. We booked through Antonio over email. Our…read moreflight got in and we walked outside to Mary in the pink shirt. She had a sign with our name on it outside the airport. Paid her in cash for the full round trip service, They offered us drinks and took us to Sebastian who would be driving us. The drive took about 45 minutes to the Conrad. They returned to pick us up like promised. Arrived when they said they would and took us back in a private car. Definitely worth the service and peace of mind.

We had a good experience with Vallarta Vamonos, thanks to Alvaro! The booking process was done…read morethrough email prior to our trip, they wanted us to pay for our round trip in cash when we got to the airport. At the Puerto Vallarta airport, we walked past all the drivers with their signs until we exited the airport and was outside. Right outside, we found our name and Vallarta Vamanos representative. He double-checked our information, reminded us to pay the amount in cash, and offered us bottled water. Then, he directed us over to the side of the road where our driver would meet us. Alvaro was the one who picked us up and drove us over to Punta de Mita which is about 45 minutes away. He was friendly and told us about the surrounding area, like the new Vidanta World that is being built in Puerto Vallarta. He asked if we wanted to stop for some great seafood, there was no extra cost to make a little stop before we got to our destination. So we said sure, and he brought us to Bucerias and we ate at a nice restaurant where he said they go out to get fresh oysters. The oysters were huge! We enjoyed the meal and he sat with us and he told us some stories. The view was nice since it was sunset time. Afterwards, we went on our way again and he brought us to our hotel. He was super nice and friendly! Our ride back to the airport after a few days of vacation was also pleasant. Our driver was someone else and he was also professional and friendly.

We really loved the individual attention we received from this tour company. They are small but…read moremighty. They were so knowledgeable and took the time to help us understand the sea animals. I love the small group. You really felt important and it was nice to get to know the other the other travelors. Our tour was swimming with the dolphins and snorkeling. We got close to a lot of dolphins but they didn't get to close to us. It was find though as we enjoyed the opportunity to share the bay with them and as most wild animals it is not guartantee, but we left happy nonetheless. Thank you Ecotours!

This is an excellent company to do snorkeling with. Our guide Maggie is a professional zoologist…read more She is incredibly knowledgeable about the islands we went to. She took us to a hidden beach, recently opened to the public after being closed to the public. And we we incredibly lucky to see spotted dolphins and humpback whales next to our boat. It was an amazing experience, and this company has knowledgeable and environmentally conscious staff