Bought my car today here at Acura of Stockton. And it was the easiest good deal I've ever gotten. No pressure. Steve and Austin were friendly, helpful, and straight forward, which I really appreciate! I would recommend them to anyone. So happy with my purchase and the process. I don't remember the finance guy's name, but he was also great. read more

Why is the guy who answers the phone in the service department always so rude. As if I asked a dumb question, only for parts to transfer me back to service. He acts like people are incompetent. By having him representing service, it's a shitty one. read more

Don't bother coming to this location they will take a run for your money. Came here for the first time to get my car fixed and ordered parts for it. We had to pay for an inspection and noticed another couple wasn't even charged for their inspection and then was told we'd get a call or message when our parts came in a week went by with no response until I had to call them myself to ask and the guy who picked up told me it was already here. He was also dry with the response. We had an appointment in the early morning just for our car to be the very last one to be worked on! While everyone else who came in later than us had left already with their car fixed and inspected we had been the last one and waited hours. And then was told again that we had other issues to fix our car when those issues weren't even told when we had our inspection with this place the day we ordered our parts. They just wanna take your money and waste your time. If I can give zero stars I would! read more

I've spent more than two decades buying and servicing Acuras--from Stevens Creek to Fremont to Los Gatos--so I thought I'd seen everything a dealership could offer. Then I walked into Stockton Acura and met Steven (the General Sales Manager) and Jeremy. Game-changer. From the jump, Steven and Jeremy treated me like a longtime friend, not a sales target. When it came time to trade in my 2017 MDX, they sat down with me, laid out the numbers in plain English, and made the whole negotiation feel effortless--no pressure, no games, just genuine respect. The service department? Same story. Every visit has been in-and-out fast, with clear explanations and zero upsell nonsense. I actually look forward to bringing my car in, which feels wild to admit. Long story short: Stockton Acura just raised the bar for what "excellent" looks like--professional, personal, and refreshingly human. Wish I'd found them years ago. read more

Nick in the service department was really helpful. He knows his older Acuras. Mine is a 2003. Very helpful, very trustworthy. So hard to find in Dealerships these days. Hard to find this type of integrity. Thank you Nick. read more

The workers are amazing! I have been going here forever. I am a female and the notion that women are taken advantage often at shops does not apply here. Gene, Curtis, and Nick in service are great. Tony, is the technician that usually works on my car has been spot on. John, in parts has always been great with helping me get the random stuff I want for my car like the trunk cover and rack. Finally, Steve and his sales teams are always so friendly and helpful when I need to be entertained in possibly trading in my car but I just don't want a car payment yet. Recently, I scheduled an appointment for my car to go in because of a popping sound in my tire area and my emergency break was making a funny squeaking noise. Tony diagnosed my car and fixed it sooner than I thought. Omgoodness, without his expertise and thoroughness I would have been driving without a nut. Prior to figuring out the issue, Gene called me to say they couldn't replicate the sound. I'm so glad he did not brush off what I was saying. I told him there is something wrong, I know it. Let me be honest, most places would tell me nothing is wrong but they trusted me and checked again. They found the problem. The weird popping sound was a nut missing in my stabilizer. Thank goodness I'm not the nut! Haha Thanks Acura of Stockton for taking care of me and my vehicle. I'm trying to keep this car as long as I can. I am one to drive a car forever. Buckets are my thing. read more

Acura - Cashier and Parts Window - Auto Parts & Supplies Near Me - Stockton, California

Took my car to Stockton Acura for a fuel pump recall. A week later, the check engine light came on. Had to take it to a local dealer near work and pay out of pocket for an inspection--only to find out Stockton Acura didn't reconnect the fuel pump hose. I ended up covering the cost for their mistake. I reached out to my service advisor multiple times over the past five days with no response. Completely unacceptable. Disappointed in the service--do better, Stockton Acura. read more

Acura - Auto Parts & Supplies Near Me - Stockton, California

I went to Acura of Stockton with a new(less than a month old 660 miles) Acura ZDX. The code failed to charge and showed an error message on the dashboard. I spoke to a service rep and asked if theycould diagnose the error. The response I received was shocking and nothing I expected. I was told to take my Acura to anther dealer or wait until after I owned the car for 30 days before they would look into the error code. The service manager was in the service office a few feet away and took no action, as if this is the level of customer service that is the standard at Acura of Stockton. I proceeded toleave and asked somone else to speak to the dealer's general manager. It was at this point, the service manager began to help. The service department took my info and after 3+ hours of waiting, the service rep came up to me with an explanation that there might be a charging, inverter or cpu issue. They had cleared tge error message and proclaimed the problem wS resolved. Move ahead 3 days and the same error code is displayed on the dash. So much for a successful repair and a complete waste of time. Now I know to avoid Acura of Stockton at all costs if I want a minimal effort to make repairs or receive a responsible level of customer service. read more

The cars here are too expensive compared to those in Sacramento and the Bay Area. The sales manager adds unnecessary charges to your contract and pretends to be friendly to make you think you're getting a good deal. The service department is terrible. I had an issue with my car, and after three visits, they still couldn't duplicate the sound. I went to Elk Grove Acura, and they fixed it right away. Stay far away from this crappy dealership. read more

We bought a used MDX from Hopkins Acura in Redwood City. The vehicle had been in a collision, the car was repaired and the CARFAX was clean. After a service at Acura of Stockton the car started making some unusual noises in the front end. After having recommended work done we realized that the problem had been misdiagnosed. We brought our car back to Acura of Stockton and explained our concerns and frustration about our car. Gene in the Service Department and Tony the Service Tech went beyond the normal level of assistance in identifying and repairing the issue. Hats of to them. read more

Went looking for a nice car for the wife. Gregory and Alan did not let us down. Not only did they both provide excellent customer service, but they also both answered all my questions and concerns, while always responding with extremely pleasant and positive attitudes. The Acura brand is known for its quality. It's nice to see the employees value the customer as much as the brand values quality. Good service is GREAT business. Thanks again, and I will share my great customer experience with all of my family and friends. read more

Acura - Happy Wife, Happy Life - Auto Parts & Supplies Near Me - Stockton, California

My wife and I really enjoyed working with the sales staff here, they were very professional, helpful and transparent when it came to leasing our new 2024 MDX. We started out by going to a different Acura dealership closer to our home, but felt right from the start they didn't have our best interest in mind. When I contacted Acura of Stockton they were straightforward and didn't play any of the typical dealership games which is super annoying. Also, special thanks to Alan Fernandez the finance manager for thoroughly explaining and going over all the paperwork, signing us up for prepaid maintenance and making leasing our MDX stress free. read more

This service center is not very busy, which is great. Staff friendly and don't try to pressure you to accept recommended services that you don't want. Prices of recommended services are bogus, but oil change prices are fair. read more

I had a recall on my ILX drive shaft. I was in Stockton for work and made an appointment to have this dealer do the work. The original technician was great. Friendly, professional, etc. A week later I drove the car on the freeway and I noticed the front end shaking once I reached 70 mph. I called and made a follow up appointment, the same technician answered. He was kind, apologized for any inconvenience and said they would absolutely look at it and fix it, if they did anything wrong. I took my car back, a different technician greeted me and took my keys to get some information from the car. I watched him walk around the car, and come back into the office. He said there was damage to the passenger rim and "was I sure I didn't hit anything" because that could cause the car to shake on the freeway. I was certain that I had not hit anything or run over anything since they had done the recall inspection. The damage to the passenger rim had been there for over a year. He proceeded to tell me that this was likely not their fault, and sounded like I needed a balance and they would charge me to balance it. Before even inspecting the vehicle he had decided it was not their fault. I said that I would prefer they just look at what they did and make sure there were no issues. 15 minutes later he brought my keys back, said it wasn't anything they did but that they would balance it for $59. The technician was condescending. I watched him interact with a male client before me and he did not speak to that man in the same manner. What should have been a simple recall ended up costing me several hours and 2 trips. I understand that people hit things and lie. I did not. Frankly, if he had not already decided it was not their fault before even inspecting the vehicle I would have been more understanding. But to decide it was not their fault before looking at it made this feel like a sham. The second part of the experience was enormously frustrating. I will never have any work done here again. read more

I wanted to take the time today to write a review for a Acura a Stockton because of one guy named Nick in the service department. From beginning to end, Nick was very professional. Although it was going to take a long time for the parts, I need to fix my car he understood that I still had to go to work and offered a loaner vehicle, with the loaner vehicle I was able to continue to go to work and not have to rent a car, which ultimately save so much money at the end. If anyone ever needs a service guy, go see Nick at Acura of Stockton. read more

If there was an option to give this location a 0 I would. I don't even know how to put into words the frustration and disappointment they have caused me. DO NOT COME HERE is all I have to say if you are looking to get a new car.. you will save yourself a headache and many future problems. Apparently they give cars out without an approval all the time according to their GSM Steve and will ask you to return the car 30 days later without sending you a 10 day notice. They will be hearing from my attorneys soon but other than that I ended up having to go to another location to buy the exact same car and I'm honestly glad I did because I got a WAAAAY better deal than what these losers could provide me. Just do yourself a favor like I said and avoid this location at all costs. You will thank yourself. read more

Next time you're here ask for Jeremy, I have nothing but good things to say about him and the workers there. Jeremy was clam and wasn't pushy at al, which I appreciated it. Very professional as well. I went to 5 different locations and nobody came close to the hospitality and deals that they offered here. If you're looking for a car this is definitely the he place. read more

Big thank you to Jeremy for getting us into two brand new cars at great pricing, he was very informative throughout the whole process. He made sure everything fit our needs. Definitely recommend anyone looking for an acura to contact him! read more

This is a great organization to do business with. You feel and know you are treated honestly, fairly, and given a great deal. We dealt with Jeremy Min and what a wonderful young professional man. Such a great humble attitude and eager to earn the business. We bought a bran new 2024 Acura MDX and what a wonderful car. And if you live in Fresno......please....please....please....do yourself, your family, and your checking account a favor. Call Jeremy Min at 209-476-1640 before you even think about cutting out a check to the local Fresno Acura dealer, you will thank ME and not regret the time invested to go to Acura of Stockton. Enjoy your new ride!! :) read more

Thank you, Alan Fernandez for a smooth, hassle-free car buying process. My family has returned multiple times to buy from Alan because he provides such a great car-buying experience. If you are in the market for a new car, we highly recommend coming to see Alan Fernandez at Acura of Stockton! read more

John in parts was extremely rude and had the smartest remarks to say as he was helping us with what we needed .

They took care of my needs in a very professional manner . Prices are good and no man behind the curtain in finance. Jose is straight as a board read more

I purchased a car with Alan Fernandez and my experience was great. He had amazing customer service and was super helpful throughout the whole process. Everything went well. If you're in the market for a new or used go see Alan Fernandez at Acura of Stockton! read more

Review for the Sales Department. Was looking for a 2019 RDX. All wheel drive. Tech package and must be white. The search started in Jan 2019. Due to the new vehicle. They wouldn't budge on the price. Waited until April 2019 and finally came to a price we could agree on. I was working with a guy name Jose. We text and emailed. Agreed on a price. Right color and made an appointment. I was driving from Elk Grove. So it took 35 mins to get there. Got there. Inspected the car. Test drove the car. Said I'll take it and then the problems started. Jose said I forgot to let you know I have to remove the splash guards, wheel lock and the all weather mats before we sign papers. Like WTF???? Told Jose that we agreed on a price. You allowed me to test drive a car I thought I was buying and now you want to take stuff off the car? What's the reason with making an appointment when you didn't have the car I want ready? Thought this was the car I was purchasing as it is? Trying to pull a fast one. I said no and proceeded to leave. Can't give business to shady dealerships. Went to Elk Grove Acura instead and bought the same car there. Showed them the messages and was in and out fast. I hate people who can't give their word and then try to scam me because I'm a female. You don't think I know how to play the game??? Purchased many new cars. Trust me when I say I do my research and never pay MSRP pricing. Jose. Thanks for working the price out. But I did not appreciate trying to take things off a vehicle after I test drove it and thought it was the car I'm buying. read more

I went to Acura Stockton to service my car and they told me it will take 1 and half hours to finish but after 2 hours they haven't even started to work on my car. They said 2 mechanics called in sick that's why it's late but they failed to inform me when I arrive earlier. This kind of service will make you think twice before purchasing another Acura as your next car. read more

Staff and service is slow here. Elk Grove is worth the drive and you will receive much better and quicker service. The service advisors and technicians are fine although once you go to Elk Grove you will notice the difference in next level service. read more

Way cool people there everyone is great parts people are very friendly and helpful. Gene in service great to deal with. And Steve in sales is awesome and willing to work out a great deal for anyone. Highly recommend checking the place out. Great selection of cars and plenty of amenities to keep you occupied while you wait read more

This is for the service department. Brought my new car for maintenance. We paid 108 for the service. We were told by Acura dealership that oil change will be free up to certain miles or something like that. Anyway we still paid. We got our car back with a huge scratch in the back. They didn't take responsibility for the damage they caused. They kept asking us to bring the car back so they can check it while one of the service guys already took a picture if it. My insurance company paid for the repair and luckily I only had a low out of pocket expense. This place is not a good place to have your car service. Bad business. read more

Acura - Auto Parts & Supplies Near Me - Stockton, California

Called to sale\trade my car the person on the phone said they didn't want my car even though it only had 3k miles on it and 2021

We need our car 2016 RDX to have a routine service done and Modesto Acura just gave me a hard time about an appointment from NOT returning my call and telling to leave it and can't guarantee to get it done maybe Monday or tue but not sure. I did ask I'm going to a funeral this week . So since he said no guarantee I called Stockton Acura got thru fast and juan was so caring about my dilemma , and he took care of my wife car TODAY ! I was very happy and also ask Juan pull the front frame of Modesto Acura and put on Stockton Acura in place and they have my business from now one and the bill with coupons was cheaper almost 100$ . Thanks to all for the great service ! read more

Leased a tlx last year and traded in for the mdx. Joseph and manager Steve De Guzman helped us both times. And I could of been more happier with the car buying experience they are professional and courteous. I have 2 kids under 4 so having them sit thru the whole experience can be trying but Joseph Walked them around played with them while we signed papers and gave them snacks. And for there patience and professionalism Acura Of Stockton will always have my business thanks again Steve and Joseph for getting us in to this beauty and not to mention at a great price you guys are the real mvps read more

Acura - Auto Parts & Supplies Near Me - Stockton, California

Purchased a brand new vehicle from Acura of Stockton. My sales guy was awesome the process was great. But the way they gave me my car was so unprofessional. When you get a new car it's supposed to be all nice and shiny and clean and I got the opposite. When I asked them to detail it all they did was take it to the back and put it through the wash and gave it right back to me. I asked the guy to spray the tires on so It can be shiny, all he did was spray and just left. As you can see in the picture. So unprofessional and what a slap in the face. I will never do business with this dealership again. read more

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Big HUGE shoutout and an even bigger thank you! Their customer service is exceptional and exceeds expectations. It really says something when a company goes that extra mile AFTER you've already made your purchase. I purchased a car from them about a month ago. Since receiving my plates and registration in the mail from DMV I have received the run around from DMV to transfer my personalized plates.. At my wits end I wandered into Acura in Stockton for help and they took care of every!! You guys have been wonderful from purchase to now... If you need a car, want exceptional service, and inventory to choose from- this is your place!! read more

Okay, had another great experience at Acura of Stockton. Steve D. called me via phone the day before and informed me they had a lease early return program. At first I was somewhat cautious and reserved thinking it was to good to be true. The next day I drove to Acura of Stockton and Steve explained the program step by step which made me comfortable and at ease. When Steve gave me the cost of the monthly payments and down payment and of course a test drive, I was satisfied with the numbers and how the vehicle (2016- ILX) performed. In addition, I should also give credit to Manny, Chris, Big Al, and Matthew for working as an efficient and competent team who demonstrate honesty, kindness, patience, and professional service. Look forward to my next future purchase/lease with Acura of Stockton, Joe K read more

We were on vacation, driving to San Francisco when we heard a loud bang and the check engine light came on. We were on the cross town freeway near Stockton. We drove to Acura of Stockton. My MDX lost a spark plug and the engine was damaged. Acura of Stockton worked with American Honda and made all necessary repairs. They supplied us with a loaner so we could continue our vacation. My MDX is running again. The service writer (Jeff C.) kept me very well informed during the month long repairs. He was very accommodating when I would call or text him. The service manager Mark R. was able to get American Honda to cover much of the cost of my repairs. I live about 2 hours away from Stockton. I wished I lived closer so I could get my MDX serviced at Acura of Stockton. I highly recommend the service department for servicing your Honda or Acura vehicle. read more

If you agree with me that buying a car is one of the most excruciating and unpleasant experiences life has to offer, say "Hayyy!" To my surprise, Acura of Stockton proves that car buying can be an easy and relaxed experience (yes, you read that right.) You only need to remember two words at this dealership, Branden Moy. Call and ask for him because he's a sales manager, not a foot soldier. He has the power to make decisions but more importantly, he is a really nice and friendly guy. He never pressured me or played games. As long as you do your research thoroughly and know exactly what you want to buy, the whole experience will be a walk in the park. Branden, along with his team members, Chris and Manny are the real deal. I wish all of my car buying experiences can be just like this one. I drove all the way to Stockton because they made it worth my while. Call them! read more

WOW!!! I AM SO PISSED OFF RIGHT NOW!!! BEWARE!!! STAY AWAY!!! DO NOT TRUST THIS DEALERSHIP FOR CAR SERVICES!!! GO ELSEWHERE IF YOU CAN!!! Tow my RDX for a diagnosis yesterday to find out what the issue was with car. They were not able to identify the problem and narrowed it down to the engine. They advise it will cost between $700-800 for further analysis. We decided not to move forward. We went back to the dealership, pay for the diagnostic, and tow our car back home. We noticed our battery is gone. SOMEONE THERE STOLE OUR BATTERY!!! Called management, and now waiting for their response... read more

I purchased a TLX with the extended warranty and maintenance service options. The customer service stopped after I bought the car. All I ask for is a response, a call or some help...something. May 18, 2018, I went to Acura of Stockton and Steve assisted me with the cancellation forms. Both forms were signed/dated on 05/18/18. Steve said it will be turned in first thing on Monday. July 6, 2018, I called Protective Asset Protection (extended warranty company) to check on the update of the cancellation and was told there was no cancellation documents that was sent in. "Nothing on record". I called Acura Care (maintenance service) and same thing. "No documents on file". The same Protective Asset Protection woman that assisted me instructed me to send the copy of the dated Extended Warranty Cancellation form to via email. I did. Also, on July, 6, 2018, at 1130 I called and asked for Steve to ask about the cancellation problem that occurred. I was told a message was left for him to call me back because he was on the phone. 1230PM...no call and he was in a meeting. I asked to leave a message for him to call at 3PM due to work. 3PM came by, 4PM came by and still no phone call. I went to Acura of Stockton afterwards, and of course, "he just stepped out. Fridays are busy". It does not take that much effort to call me, or have someone call me, to let me know something. On Monday, July 9 2018, I went to Acura of Stockton at 9AM on my day off to get this cancellation situation done. I approached Steve and told him that both the extended warranty company and maintenance service company have not received any cancellation documents he told me the girls would send. He told me that on their (the dealership's) end, the cancellation paperwork is processing. I told Steve I called both companies and they both told me that there were no cancellation forms that was sent in or on record. Steve kept INSISTING the paperwork was processing on their end and they have the original documents if I wanted to see it and said "Mam, you have to be patient". I told him, "Steve, I've been patient for almost two months and when I called the companies, they said they don't have the paperwork. How is it processing? How can I be patient if they don't have the documents to process? Let me see the original documents". He retrieved the original documents and I proceeded to call the companies, so they can tell Steve themselves that there were no cancellation documents on record. Of course, once I got the extended warranty company on the line, he got busy and the company would not wait. However, I did get a confirmation from the extended warranty company that the paperwork that I emailed to them on July 6, 2018 was received and it will get processed. BECAUSE OF ME TAKING THE EXTRA STEP TO EMAIL. Once Steve was done on the phone, I asked him to wait with me while I get Acura Care on the phone. He waited. Once I got them on the phone, I put my phone on speaker, and I asked them clearly if they have my cancellation paperwork from Acura of Stockton. They said no, nothing on record. I asked them how long does it take to receive, and they said "If they fax, then today. Same with email". After the phone called, I asked Steve, "Do you believe it now?! Why do you keep saying it's processing?" I told him, "I trusted you to get this done, and you lied to me". He said, "Mam, how am I lying to you?" and he still insisted it shows it's processing on their (the dealership's end). I told him we both heard the phone call and that's when he deflected and said they process lots of paperwork and 1 tends to get missed. I said, "And it had to be me?" I told Steve, "Honestly, the customer service stopped after I bought the car. I wish I would've went to Acura of Elk Grove. Why do I have to come here on my day off to get this done? Why do I have to go out of my way to fax the paperwork when your employee was supposed to do it?" He finally apologized. I told him that the least he can do is fax the Acura Care cancellation document right now. He said, "I'll go do it right now and stand there and wait for the confirmation"...really? It takes that long and lots of effort to wait right? From no call backs, responses at all - to - my experience at the dealership dealing with the cancellation. I understand it's a business, but customer service is important too. I thought they're all about customer service? The hassle for me to go to the dealership, the hassle for me having to fax, the "tug and pull" with Steve and the cancellation issue on July 9, 2018. BY THE WAY, also on the same day, one of the sales rep asked me to move my car. I told him that I parked my car in the spot where it says "CUSTOMER PARKING"...why do I have to move? He said that they park the cars they are selling there. REALLY? WHY NOT REMOVE THE SIGN? He even said "if you don't want to move it, then I can move it for you". Oh really?! I WOULD NEVER RETURN TO THIS DEALERSHIP TO BUY A CAR. read more

We just finalized our second Acura purchase with Stockton Acura. I can't say enough about these guys....everyone has been helpful and patient with all our silly questions. Our sales agent, Christopher Quezada is the best! No pressure, no bothering phone calls, no hype....these qualities helped to make the sale. After driving EVERYTHING out there we are certain that we are getting the most bang for our buck with Acura. Thank you Stockton Acura for making this purchase a pleasant experience. Karen P. read more

The way they treated me in the service department was so bad it made me get rid of my Acura. They told me it was safe to drive a car with a recall on the airbag. Everything I read on the internet told me otherwise. Basically they told me they did not have room to store my car. I I was told it would take months to get the part to repair it. After I put up a stink the car was fixed in two days. It looks like it was replaced with another defective part. read more