The salesman Brian Randall was great! I got maximum value for my trade-in and a great deal on my…read moreZDX!

If I could give zero stars, I would. Acura of Ellicott City has given us the most frustrating and…read moredisappointing experience we have ever had with a dealership. We bought our 2023 TLX there a year and a half ago, and two weeks ago the car alarm began going off nonstop in the middle of the night, keeping everyone awake. We brought the car in THREE times, and each time we were sent home with no resolution, despite being told they would "find the problem." Their first diagnosis was to replace the driver door lock, which did nothing, and when we tried to get answers, Service Manager Rob Squibb was rude, dismissive, unprofessional, and offered no explanations--just "I have no idea what's wrong with it," and attitude when we asked for the diagnostic reports from each visit. Hoping leadership cared, we contacted Warren Paugh, President, whose response was also dismissive and showed zero concern, and General Manager Daniel Leeds even told us they were sorry but they couldn't help us--meaning a luxury car not even two years old has a major ongoing issue that they either cannot diagnose or will not take responsibility for. This dealership has made it clear that once they have your money, you no longer matter. The corporate culture here feels rotten from top to bottom--everyone covering for each other and ignoring the customer. We regret ever trusting them, and I strongly warn anyone considering this dealership: avoid Acura of Ellicott City at all costs or you may end up dealing with the same disrespect, lack of professionalism, and complete failure to stand behind their product.

I found a 2018 Hyundai Elantra Limited online at O'Donnell Honda. I called the dealership and Musa…read moreanswered the phone. I asked him what his dealership's additional fees were beyond the online price and he told me there was an $800 dealer fee and then tax and tags/reg. I was expecting those fees as it is what was represented in the listing of the car. I told Musa I would be there shortly and he told me he'd have the car ready. I arrived with my teenage son who would be the primary driver the car. Musa handed us the keys and pointed us to the car that already had the dealer tags affixed. He took my license to copy and when he came back he brought us a copy of he CarFax. He told my son and I to take our time looking the car over and to feel free to take it on a liberal test drive, which we did. The car had been well detailed by the dealership, nice and clean inside and out. The car was great and we decided to buy it. When we got back Musa was at his desk working with another customer. He asked us to have a seat for a few and quickly got us a couple of waters. He finished up with the other customer and we moved to his desk to work out pricing for the car. He presented me with a price that had already been discounted a few hundred from the web price. I asked for a lower price. He went to talk to the sales manager and quickly came back with a price offer that was about half way between the dealer's original price and the price I requested. I found the new price offer acceptable as it was a very good price based on what I had been researching online. I was paying cash for the car and Musa moved us back over to the waiting area and said he'd get the paperwork put together. I expected it to take 30 or more minutes but it only took about 15 minutes. We quickly signed the documents and that was it. I had to leave the car since my son only has his learners and Musa said that was no problem. We returned in about an hour to get the car and it was ready to go with the temp tags on it. After we got the car home we drove it a few times over the next few days. My wife had been away when we bought it and when she got back, she asked for the keys so she could give it a drive. She went out to the garage but came back a few minutes later saying the key didn't work (car has pushbutton start and there was a message in the display saying "no key"). After some trouble shooting, I felt pretty confident the problem was actually a dead battery. I called Moussa and he apologized and quickly transferred me to Cathy in service to make an appointment to bring in the car. When I dropped the car off Cathy said they were really busy so they couldn't look at it right away (which I didn't expect anyway) and told me that they would do their best to get to it the next day. Cathy called me around noon the next day and said the problem was indeed the battery and that they had replaced it. I went in later that day to get the car and while I was given a receipt, I paid nothing. Cathy had been very pleasant and helpful and the service department did what they said. I hadn't purchased a car since 2019 and like many, I have always found the car buying experience to come along with an element of skeeziness - hard selling salespeople, pressing sales managers, upselling finance guys, etc. (you know, the $4K warranty they tell you about after you're ready to buy). But I have to honestly say that I don't think I've had a better car buying experience. I know I paid cash and therefore didn't have the dreaded "finance guy" interaction, but everyone at O'Donnell was good to deal with. Moussa didn't ever pressure me, he and the sales staff simply provided professional service and handled the paperwork in record time. Cathy in service was great too. I was impressed that they just fixed the battery and didn't try to get me to pay anything. So kudos to O'Donnell Honda for be a professional business to deal with. I'm sure the used car business is not the easiest business to be in, but I felt like I was dealing with people that had scruples and skill and it made a real difference.

I'm giving a five star because I sincerely appreciate and care for the good folks at Odonnell Honda…read moreas they have earned my trust and have taken great care of my baby. I've been reluctant to add this review, but every time I drive my car I get flashbacks about the undesirable interaction I had with the "Assistant Manager" Steve who was very dismissive and borderline hostile for reasons I can't explain. One of my regular/preferred service advisors (Zoe) Manny wasn't available to sell me four tires that I needed for state inspection, so he referred me to his manager Steve who called me after I dropped the car off about a safety related part I needed in addition to the four tires. I agreed to what he suggested then picked up the car then realized that my baby had a terrible chopping sound and vibrates vigorously when going over 40mph. When I finally had the chance to take the car back to tell Steve of my concerns; Steve showed no concerns as he dismissed everything I said and added that the sound and vibration I felt was in my head. He got a mechanic to test drive with me and he suggested that I get new wheel bearing which I agreed to. Unfortunately all the problems and concerns persisted which prompted me to take my car back there a third time; then Steve got the shop steward to test drive with me and realized one of the four new tires Steve sold me was defected. He replaced it and the car went back to its somewhat normal condition. After all said and done, I realized that I was down $2,328.84 and wondered if I got bamboozled by Steve or he and his mechanic simply didn't know any better. More concerning, what else Steve and his mechanic may have ruined in my car that will eventually be a problem later. Ultimately, I will not let this terrible experience ruin the trust and relationship I've built with this shop. Steve needs to understand finding a place that's trustworthy and care for their customers/guests best interests is more valuable than gold and extremely hard to find. I've referred friends and family to Odonnell Honda, and I've traveled from PA sometimes to take my baby to Odonnell Honda for service because I need that peace of mind when my service advisor tells me something about my car. As a resolution, I kindly request for me and my car to go no where near Steve and his mechanic moving forward. I have no choice but to eat the financial loss despite every penny I have; I've earned with my own blood. Please keep me away from Steve & his mechanic!!!

This was about as painless as buying a car can realistically be…read more I found the car I ended up purchasing through CarMax at a Virginia location. The specs checked out, the price made sense, and I was already comfortable with the brand. Rather than driving down to Dulles, I paid the $99 transfer fee to have the car shipped to my local CarMax in Maryland. Between saving the trip and avoiding the hassle of a Maryland inspection, it was an easy call. I had my financing lined up before I ever walked in. I arrived around 4:45pm on a Tuesday, test drove two cars, purchased the first one, and was out the door before 7pm. That level of efficiency is rare when buying a car and was genuinely impressive. I ended up purchasing a Honda Pilot. One of the biggest positives is CarMax's inspection process and return policy. Having what is essentially a 10-day test drive took a lot of pressure off. I still brought the car to my own mechanic during that window, and it received a clean bill of health. This is the third car I've purchased through CarMax, and the experience has been consistently solid. No pressure, no games, and no wasted time. If I buy another car in the future, I'll happily go through them again.

Found our SUV online, drove 2 hours to the location and test drove it, immediately fell in love!…read moreThey had us in and out so quick, customer service was amazing. we received the registration and paperwork in the mail in under two weeks! So quick. will def buy from them again!

I brought my car here to the Body Shop after someone backed into it. When I arrived at the shop I…read morewas greeted by Sue at the front desk. She was very pleasant and her customer service is impeccable. I initially came here to get a repair quote to take my car to another shop however after talking with Sue I made an appointment to have my car repaired here. They had my car for about three weeks, They kept me informed of the work that's was being performed. When the repairs where done I noticed that my pin stripes didnt match and chuck the shop manager at the time gave me the run around about correcting the pin stripes. Then came Fred the new shop GM and he took care of getting the correct Hyundai H for my pin stripe and it took him about 5 minutes to put it on. Although I had that small hiccup I still gave the five stars because my experience was still amazing. And if I ever need repairs done again I would definitely come here. Side note. Someone my say that the pin stripes not matching it not that big of deal however it was to me.

I am extremely disappointed with the service experience at Miller Brothers Cadillac…read more On April 24, our 2026 Cadillac Vistiq had to be towed in due to a wheel and tire issue. Since we live two hours away, we requested assistance with transportation; however, the experience from the beginning was rude and unprofessional. We felt judged when discussing a loaner's vehicle, as if assumptions were being made about our ability to pay. Because we were denied a loner, we had to spend over $200 on Uber transportation just to get home. We asked multiple times whether our vehicle would be charged for pickup on Tuesday, and we were assured it would be. Unfortunately, our pickup experience was just as disappointing. There was no apology, no acknowledgment of our patience, and no professionalism shown. While waiting in the service area, we overheard the staff discussing whether the car had been charged. They confirmed it had not, and one employee casually said, "Oh well." At that time, they didn't notify us about the charge status; they merely said our car was ready and parked it outside the service bay area. The overall atmosphere made us feel uncomfortable and disrespected. I attempted to follow up several times with management, leaving at least five messages, emails, and messages through staff for Mr. Miller over the course of three weeks. Unfortunately, none of my calls or emails were returned. We were not looking for compensation--only a sincere apology and acknowledgment of how poorly we were treated. Instead, we were ignored. No customer should feel disrespected, judged, or treated differently based on appearance or assumptions. This was one of the worst dealership service experiences we have ever encountered, especially as a Cadillac customer who has made multiple purchases.

I found a few used luxury car options within my budget and was approved for a good rate even with…read morechallenged credit. They worked with a variety of banks to get me the best deal. I was nervous about buying a used luxury car since they're notorious for being pricey to repair. They offered a warranty that I could bundle in with my loan which gave me peace of mind. Once I signed the paperwork my shiny new car was ready to come home with me! I highly recommend National Motors for anyone shopping for a used car!

My experience with National Motors has been very frustrating from the beginning…read more First, the price of the vehicle was changed on the paperwork. When I pointed it out, they changed it again, but it still did not match the price listed online. The same day I purchased the car, while still in their parking lot, I reported several minor issues I noticed. I have not added anything new to this list since the day of purchase. The issues included: * Tire bubble * Missing passenger floor mat * USB port not working * Low coolant and oil * Gas tank door issue * Missing OBD2 cover * Audi Presence sensor issue (they advised I may need to go to the dealer for this) I was told these minor issues would be fixed. The salesperson, Brix, came across as very condescending and dismissive. During one visit, he looked at me and turned away without speaking, and I had to firmly address him myself. This is also the same person who handled the pricing discrepancy. Communication throughout this process has been poor. I repeatedly called for updates and always felt like I was inconveniencing them instead of being helped as a customer. At one point, I was given the mechanic's number directly. He told me the parts had been ordered and we were simply waiting for them to arrive. However, my car was kept overnight on 4/15-4/16, and the only thing done was replacing the battery in the key fob. Later, I was informed that the mechanic had been fired and they no longer had a mechanic available to complete the repairs. There were also issues with my payment. They submitted my check twice without a signature and repeatedly called and texted me requesting another check. I had to return to the bank, get a reprinted check, and personally bring it back to the dealership. Meanwhile, the parts for my repairs still had not arrived. I purchased the car on 4/11, and by 5/6, none of the agreed-upon repairs had been completed. I was told to call back on 5/6 to check whether the parts had arrived so I could finally bring the car in, but no one answered my calls or texts. Ironically, communication was very consistent when they needed another check from me. On 5/6 at approximately 1:45 PM, I called again and was told the service person would return my call. No one did. The overall attitude from staff has been disappointing. It consistently feels like no one wants to help, even though all I want is for the agreed-upon repairs to be completed so I can move on and stop having to contact or visit the dealership. Update 5/12: I returned to the dealership because no one had contacted me since 5/6. I was initially told I would need to pay 50% under the warranty for repairs. I respectfully declined because these are the exact same issues that were identified on 4/11, the day I purchased the vehicle, and they are all minor repairs the dealership already agreed to address. After discussing it further, I was told to bring the car in and that everything would be fixed. I will update this review again once the repairs are completed and to confirm whether or not I am charged for issues that were present at the time of purchase.

Bought a car from Gandhi, found very good service, very professional,car suites my requirement. I…read morereally Liked it.

I asked them to fix the drive's side rearview mirror, but aside from pretending to fix it and…read morewiping it clean ,they refused to replace the parts .it is car I bought less than two months ago .

The experience of buying a car was fast, professional and rather easy. Mike, the finance manager,…read morewas honest and knowledgeable and answered all of our questions. He assured us he could get it done within our limit and he did! Thanks Mike!

I am so happy that I discovered this great family-owned dealership. With four area locations, I…read morelove how their website aggregates together ALL their inventory (400 vehicles!) for ease in viewing. With the microchip crisis and lousy selection at the new car lots... a 2019 Honda HR-V with 17,000 miles was the way to go for me! Thanks to Mark, Robb and Ron at the Ellicott City location for their professionalism, kindness and a great customer experience!

I had the best experience working with Kevin. Kevin was very professional, excellent customer…read moreservice and he made sure that I will driving out with a brand-new vehicle. The process was smooth. I did not have to wait a long time. I will definitely return in the future and will be sending my friends.

I guess my story will begin in April when I brought my vehicle in for a factory recall on the…read moreheadlights and to have my brakes done. They completed the brake job, installing it new rotors and brake pads but they did not have the headlights in stock. They advise that they would give me a call when they came in so I could bring my vehicle back to have the headlights replaced. Fast forward through the summer I never got a call and I had to bring my vehicle in for a oil change last week. Everything went smoothly drop my vehicle off they change the oil and rotated the tires. They did a multi point inspection and said everything was good . Period after leaving I noticed a smell and loud noise coming from the rear driver side. So I called back and rescheduled a second appointment for this week. When I came in this week, they've asked me that my caliper went bad and it warped my rotors so all of that was going to have to be replaced. This was a little concerning since a week prior when my vehicle had been running fine and I got it all change I had no problems until after they serviced it. I did ask about the headlights that were supposed to have been in over the summer never as if they were in and they could do the repairs while my vehicle is in the shop for the brakes So they told me my vehicle will be done by the end of the business day and I authorize the repairs. The next morning I called at 8:30 AM checking on the status of my vehicle and was informed that it still was not done and it should be done around noon When I came in to pick up my vehicle, I noticed that the headlights are not been done. Apparently the technician that was supposed to put the headlights on the order didn't do it, so it was not completed. So I had to schedule my vehicle to come back in the following week. After leaving the dealership while driving home, I noticed a lot of noise coming from my wheels. When I arrived at home, I saw that my hubcaps were not placed on correctly. This was a minor inconvenience so I was going to just take them off and then put them back on correctly, but I noticed that the keys for my wheel locks were no longer in my vehicle. I had to call back again to see what happened to my wheel locks, but the person I spoke to you on the phone was unable to help me. So if I was, she would check with the mechanics to see if they knew what happened to it. This has completely ruined my trust in this dealership to service my vehicle, and I will be taking it elsewhere from now on. Within a period of three weeks. My vehicle will have been in the shop three different times and not a single time. Has everything been completed correctly . And each time it's there longer than they called me so I have to miss time from work or miss time to rest in order to keep coming back.

I was just here yesterday and was very impressed with the service and guidance given by 'Devin' who…read moreis always very professional but also very personable and cordial! Such positivity explains why I am a loyal Norris customer and why I may be buying my next Acura from this dealership! Another top Norris agent is Anishia. From my first interaction at Norris, some 6-8 years ago, I found her to be the most effectual, warm, and dynamic professional I've ever encountered within the automotive industry! This Norris' greatest asset is the skilled, exceptional personnel it retains! Its excellence in service is another big plus! Communication and transparency are number one priorities. Free vac and wash with service. Also, Norris customers are kept informed (during and after their visit and provided status updates, follow up, and opportunities to give valued feedback! Norris service managers are accessible and visible and will work with you to assure satisfaction and approval, which are the main goals towards which they strive. Now that's responsible, qualitative service! So if you have automotive needs or are looking for a reliable, stylish, sweet ride, visit this Norris Acura dealership/service center today and tell 'em I sent you!, oh and remember to ask about discounts and specials.

My Acura mdx was needing extensive service and James Washington was great in getting it all fixed…read more The service was top notch and everyone was very polite and helpful. Definitely the best car dealership I have ever been to and I will only be bringing my car here for service in the future. They arranged a loaner car for me while my car was being worked on and they fixed it within 1 day. I have had so many bad experiences at other shops but the experience here was great and the car drives like new again. Thanks again James!

I have some friends who always said that J.B.A was the best and they love them so when i got my Q50…read moreit only made sense to take it to them. I have been going here for about a year and have always had a great experience. I recently had warranty work done and the level of communication fromm Dave The service advisor went above and beond his composure was great. Ken the service Director was also amazing the yeam work that was on display at J.B.A if I could give them 6 stars I would. I would highly recommend J.B.A to everyone.

Deep Concern Regarding Recall Handling and Poor Customer Service!…read more One star rating is too hide, it should be an option for negative ratings! I am a long-time Infiniti customer and the owner of a 2019 Infiniti QX50 prior to that, I owned an 2008 Infiniti M35X. I recently received a notification regarding a recall on the QX 50 engine, with instructions to contact a dealership during Q4. Naturally, I contacted JBA Infiniti -- where I originally purchased the vehicle -- to address this recall. To my surprise, I was told by your service department that the recall was "no longer being done." When I asked what that meant for my engine if something were to happen, I received no explanation. Instead, I was handed a printout stating the recall had been discontinued, with no further context or support. This was frustrating and concerning, especially given the seriousness of any engine-related recall. After leaving the dealership, I contacted another Infiniti location -- Nationwide Infiniti. I spoke with Denise from their service department. She clarified immediately that the recall had not been canceled but rather transferred to an extended warranty, so that if anything happens related to the engine, it would be covered under the extended warranty. That is an extremely important distinction -- and JBA failed to communicate or did not understand themselves. This kind of miscommunication is unacceptable. JBA's team left me confused, angry, and without clear answers regarding a safety issue. Even more frustrating is that a different dealership was able to explain it in a matter of minutes. I should not have to chase down accurate information, especially when it concerns the safety and performance of my vehicle. I also want to raise an issue that has bothered me since purchasing the vehicle -- I was only given one key at the time of sale, and despite asking, was never provided a second. While that may seem like a small thing compared to a recall, it's part of a pattern: poor follow-through, lack of accountability, and dismissive customer care. I expect better -- from a luxury brand, from a dealership I trusted, and from professionals who are supposed to stand behind the vehicles they sell and service. This isn't just about a recall. It's about trust, and that trust was broken. Today, I took my vehicle into Nationwide Infiniti for an oil change and to find out why my car was making a rattling sound on the left side of the car every time I hit a bump. When I had my 22 year old grandson listen for the noise one day, he came right back and said Nan that sounds like your brakes. Now in full disclosure, my grandson is studying auto mechanics at Lincoln Tech College in Columbia. It wasn't that I doubted him, it was because I had new brakes in the front put on in January 2025, here it is September 2025, logically I thought , it can't be the brakes. So I was going to have JBA look into it, but after the recall incident, I decided to let Nationwide Infiniti take a look at it. I was told the problem was missing the brakes caliper pin. Here's the thing, when I told JBA about the problem, I was told it would cost $210 dollars just for them to look at it, and that amount would be deducted from the total cost to fix it, even though, at that time they had no clue what was causing the noise. Nationwide, on the other hand checked it out and found the issue... but wait, they fixed it at NO CHARGE!! JBA wanted $210 just to look at it! WTH!!! I'm done with JBA!!! My recommendation is DO NOT purchase an Infiniti from JBA!!! They do not care about their customers! My next step is to write corporate and also the JBA service management and salesleadership team. With the money I paid for my car, they should foot the bill for a key, but obviously they don't give a damn about you after you drive off their lot!!! Never again!!! After receiving Nationwide stellar customer service and they fixed the problem at no charge, I will be purchasing my next Infiniti from them!!