If you need service on your vehicle, make sure you go straight to James. His professionalism and…read moreknowledge is the only reason I feel safe getting my ladies car serviced here. I've dealt with James several times and each time he hasn't missed!

Came in to look at an Acura MDX, test drove the vehicle and asked what the out the door pricing…read morewould be. I was told that unless I am ready to purchase at this exact moment, they would not discuss pricing as it would be a waste of management's time. I left and test drove some other SUVs, and decided to go with the Acura MDX. I sent an email asking what the out the door price would be for that vehicle. The response I got was "So you are fully committed to the MDX?" I guess I still haven't proven myself. Coming to the dealership on a Saturday, my day off and test driving the vehicle still wasn't enough to prove that I'm committed and get pricing. It seems like I'm supposed to get on my hands and knees and beg, to show that I'm worthy of getting the total price of the vehicle. This is the only dealership I have been to that has a problem being transparent when it comes to providing an out the door price, I went to Acura of Hunt Valley, it was a completely different experience. They gave me out the door numbers on 2 different MDX''s. They showed me what discounts they can give on each one, no games, just complete transparency and great customer service. If you are in the market for an Acura make sure you visit Acura of Hunt Valley, they are very straightforward and easy to deal with.

I found a 2018 Hyundai Elantra Limited online at O'Donnell Honda. I called the dealership and Musa…read moreanswered the phone. I asked him what his dealership's additional fees were beyond the online price and he told me there was an $800 dealer fee and then tax and tags/reg. I was expecting those fees as it is what was represented in the listing of the car. I told Musa I would be there shortly and he told me he'd have the car ready. I arrived with my teenage son who would be the primary driver the car. Musa handed us the keys and pointed us to the car that already had the dealer tags affixed. He took my license to copy and when he came back he brought us a copy of he CarFax. He told my son and I to take our time looking the car over and to feel free to take it on a liberal test drive, which we did. The car had been well detailed by the dealership, nice and clean inside and out. The car was great and we decided to buy it. When we got back Musa was at his desk working with another customer. He asked us to have a seat for a few and quickly got us a couple of waters. He finished up with the other customer and we moved to his desk to work out pricing for the car. He presented me with a price that had already been discounted a few hundred from the web price. I asked for a lower price. He went to talk to the sales manager and quickly came back with a price offer that was about half way between the dealer's original price and the price I requested. I found the new price offer acceptable as it was a very good price based on what I had been researching online. I was paying cash for the car and Musa moved us back over to the waiting area and said he'd get the paperwork put together. I expected it to take 30 or more minutes but it only took about 15 minutes. We quickly signed the documents and that was it. I had to leave the car since my son only has his learners and Musa said that was no problem. We returned in about an hour to get the car and it was ready to go with the temp tags on it. After we got the car home we drove it a few times over the next few days. My wife had been away when we bought it and when she got back, she asked for the keys so she could give it a drive. She went out to the garage but came back a few minutes later saying the key didn't work (car has pushbutton start and there was a message in the display saying "no key"). After some trouble shooting, I felt pretty confident the problem was actually a dead battery. I called Moussa and he apologized and quickly transferred me to Cathy in service to make an appointment to bring in the car. When I dropped the car off Cathy said they were really busy so they couldn't look at it right away (which I didn't expect anyway) and told me that they would do their best to get to it the next day. Cathy called me around noon the next day and said the problem was indeed the battery and that they had replaced it. I went in later that day to get the car and while I was given a receipt, I paid nothing. Cathy had been very pleasant and helpful and the service department did what they said. I hadn't purchased a car since 2019 and like many, I have always found the car buying experience to come along with an element of skeeziness - hard selling salespeople, pressing sales managers, upselling finance guys, etc. (you know, the $4K warranty they tell you about after you're ready to buy). But I have to honestly say that I don't think I've had a better car buying experience. I know I paid cash and therefore didn't have the dreaded "finance guy" interaction, but everyone at O'Donnell was good to deal with. Moussa didn't ever pressure me, he and the sales staff simply provided professional service and handled the paperwork in record time. Cathy in service was great too. I was impressed that they just fixed the battery and didn't try to get me to pay anything. So kudos to O'Donnell Honda for be a professional business to deal with. I'm sure the used car business is not the easiest business to be in, but I felt like I was dealing with people that had scruples and skill and it made a real difference.

I'm giving a five star because I sincerely appreciate and care for the good folks at Odonnell Honda…read moreas they have earned my trust and have taken great care of my baby. I've been reluctant to add this review, but every time I drive my car I get flashbacks about the undesirable interaction I had with the "Assistant Manager" Steve who was very dismissive and borderline hostile for reasons I can't explain. One of my regular/preferred service advisors (Zoe) Manny wasn't available to sell me four tires that I needed for state inspection, so he referred me to his manager Steve who called me after I dropped the car off about a safety related part I needed in addition to the four tires. I agreed to what he suggested then picked up the car then realized that my baby had a terrible chopping sound and vibrates vigorously when going over 40mph. When I finally had the chance to take the car back to tell Steve of my concerns; Steve showed no concerns as he dismissed everything I said and added that the sound and vibration I felt was in my head. He got a mechanic to test drive with me and he suggested that I get new wheel bearing which I agreed to. Unfortunately all the problems and concerns persisted which prompted me to take my car back there a third time; then Steve got the shop steward to test drive with me and realized one of the four new tires Steve sold me was defected. He replaced it and the car went back to its somewhat normal condition. After all said and done, I realized that I was down $2,328.84 and wondered if I got bamboozled by Steve or he and his mechanic simply didn't know any better. More concerning, what else Steve and his mechanic may have ruined in my car that will eventually be a problem later. Ultimately, I will not let this terrible experience ruin the trust and relationship I've built with this shop. Steve needs to understand finding a place that's trustworthy and care for their customers/guests best interests is more valuable than gold and extremely hard to find. I've referred friends and family to Odonnell Honda, and I've traveled from PA sometimes to take my baby to Odonnell Honda for service because I need that peace of mind when my service advisor tells me something about my car. As a resolution, I kindly request for me and my car to go no where near Steve and his mechanic moving forward. I have no choice but to eat the financial loss despite every penny I have; I've earned with my own blood. Please keep me away from Steve & his mechanic!!!

*reviewed car selling only…read more Pete and Kia made the entire car selling process as smooth as possible. They were very kind and explained everything in detail. I came in on a Saturday afternoon and surprisingly beat the rush, so the entire process took less than an hour, ymmv. My quote online was incorrect but CarMax offered a buying price (during the in person est. process) that was higher than my CarFax value for a pre 2020 gas car and immediately issued a check. If you get Pete (estimator) and Kia (service/business), be honest about your car history as they will review every damage/fix that was done. Have all title documents and both sets of keys with you, to get everything done in one visit if you decide to sell right there. I was nervous about the estimation and closing process and asked repetitive questions to make sure. They were both very patient and answered every concern. I recommend selling through EC CarMax, to have peace of mind of a clean transaction.

Do not buy: 2023 HYUNDAI KONA SEL VIN: KM8K3CABXPU025312 The…read morebumper was not placed on the vehicle property after an accident and the correct parts were not used. I bought this car and had it looked at by a collision specialist who pointed out numerous issues. be very cautious when buying from this establishment. I tried to work this out with them and just have them repair it properly, but they would not work with me, and the manager Jonathan was exceptionally unprofessional and not helpful. Also, the engine light also came on 3 days after purchase. Terrible experience. The only good thing I will say is the person in the business office upon return was nice and made things quick and easy to return but I really cannot believe they sold me this vehicle.

Recently bought a used Equinox EV from Marcus Taylor at Miller Brothers Chevrolet. The service was…read moreexcellent. He was pleasant, efficient and followed up after the sale to make sure everything was still going well.

In May I took my 2024 Cadillac Lyriq in for service at 8am. I reported to Maggie that the garage…read moredoor opener stopped working after a wealth of updates was applied in February - March. I also discovered that my custom lighting was not being saved. Every time I changed them, they reverted back to the default. She informed me that an update is available. Angel offered me a ride to work while they had my car. I arrived back at the service center at 4:00pm. For 8 hours, no one had touched my car. They started at 4:30 and told me it would be 1.5 hours. I sat / waited in theif waiting room. Once my car was finished, Maggie came to tell me and everything was completed. When I got into my car, I looked at my light setting and the setup was quite different - so it shows the update was applied. I tried to delete the garage door opener and it still wouldn't delete. When I shows this to Maggie she said she would have to do more research on this - potentially "replace the module". It's been WEEKS and Maggie has not contacted me nor has she returned my call(s). I would NOT recommend Miller Brother's for another beyond routine maintenance. I'm actually speaking to a lawyer about the Maryland Lemon Law as I have had numerous issues with this car.

I found a few used luxury car options within my budget and was approved for a good rate even with…read morechallenged credit. They worked with a variety of banks to get me the best deal. I was nervous about buying a used luxury car since they're notorious for being pricey to repair. They offered a warranty that I could bundle in with my loan which gave me peace of mind. Once I signed the paperwork my shiny new car was ready to come home with me! I highly recommend National Motors for anyone shopping for a used car!

Hello so I'm Jeremy (11)…read more And on the 19th so almost 3 weeks ago me and my uncle decided that we were going to get a new car so we called this place 3 time total. And we we calling about the 2020 BMW x5 since we wanted it so we called and said I was to but this and this is going to be for my uncle it my uncles price range was 20-25k and this car was going for 20k . Great deal honestly and they put me on hold since I was young for almost 30 minutes. And I had to call again since I had no hope they were going to take me off of hold. So so called again and got a different person/representative . So I asked I want to purchase this car all over again and Idk if he got overwhelmed or I said something wrong put on hold again and he said "hold,hold" and I was on hold for 10 minutes and I gave up. So I asked my brother (18) if he can help me and he decided to be the speaker for me and my brother and the same person matched and they got along and the confirmed a date for the 20th so the day after. But it only took 5-8 minutes instead of 40? I think the guys name was Jonathan I forgot. Then the 20th rolls around and me and my uncle were talking and he brings up that he found another car from bmw of Annapolis and I was sold and I'm like wow! automatic parking since it had the parking package And it was 30-35 k so 10,000 thousand dollars over my uncles budget and I'm like oh well. But then I went to school and came back and I was going to relax but then I hear a car and I liked outside and saw the x5 So I ran outside and I was so happy and it had everything so was so happy. That's all I have to say I expect better national And thank you BMW of Annapolis for our new car -Jeremy

In February, this dealership sold me a car at a new-car price while advertising it as having "0"…read moremiles. In reality, the vehicle had nearly 600 miles, was missing a second key, and was in a condition that was far from new. On March 2, 2026, the salesperson confirmed by email that the car had been used. Despite 18 contacts with dealership staff, they were unable to locate or provide the missing second key. My experience was disappointing due to the inaccurate advertising, the condition of the vehicle, and the lack of resolution regarding the missing key.

I asked them to fix the drive's side rearview mirror, but aside from pretending to fix it and…read morewiping it clean ,they refused to replace the parts .it is car I bought less than two months ago .

The experience of buying a car was fast, professional and rather easy. Mike, the finance manager,…read morewas honest and knowledgeable and answered all of our questions. He assured us he could get it done within our limit and he did! Thanks Mike!

I am so happy that I discovered this great family-owned dealership. With four area locations, I…read morelove how their website aggregates together ALL their inventory (400 vehicles!) for ease in viewing. With the microchip crisis and lousy selection at the new car lots... a 2019 Honda HR-V with 17,000 miles was the way to go for me! Thanks to Mark, Robb and Ron at the Ellicott City location for their professionalism, kindness and a great customer experience!

I live in Fairfax VA, about an hour from the dealership but I promise you it was worth the hike to…read moreBaltimore in order to get the best customer service!!! C.J. Is the only reason I decided to come buy another Nissan! He made everything a breeze!! He's the best to work with because he gets it. He knows what objections I have and he offers solutions. Sisto was the man with the plan to get it all done! Sisto was also very friendly! I will send all my friends to this duo!! Also there was another sharp dressed man in finance who is amazing but I forgot his name. Everyone I encountered was literally amazing!!! Nothing but smiles from the whole team!! They even let me have 2 Krispy Kreme Donuts!

I had the best experience working with Kevin. Kevin was very professional, excellent customer…read moreservice and he made sure that I will driving out with a brand-new vehicle. The process was smooth. I did not have to wait a long time. I will definitely return in the future and will be sending my friends.

I was just here yesterday and was very impressed with the service and guidance given by 'Devin' who…read moreis always very professional but also very personable and cordial! Such positivity explains why I am a loyal Norris customer and why I may be buying my next Acura from this dealership! Another top Norris agent is Anishia. From my first interaction at Norris, some 6-8 years ago, I found her to be the most effectual, warm, and dynamic professional I've ever encountered within the automotive industry! This Norris' greatest asset is the skilled, exceptional personnel it retains! Its excellence in service is another big plus! Communication and transparency are number one priorities. Free vac and wash with service. Also, Norris customers are kept informed (during and after their visit and provided status updates, follow up, and opportunities to give valued feedback! Norris service managers are accessible and visible and will work with you to assure satisfaction and approval, which are the main goals towards which they strive. Now that's responsible, qualitative service! So if you have automotive needs or are looking for a reliable, stylish, sweet ride, visit this Norris Acura dealership/service center today and tell 'em I sent you!, oh and remember to ask about discounts and specials.

My Acura mdx was needing extensive service and James Washington was great in getting it all fixed…read more The service was top notch and everyone was very polite and helpful. Definitely the best car dealership I have ever been to and I will only be bringing my car here for service in the future. They arranged a loaner car for me while my car was being worked on and they fixed it within 1 day. I have had so many bad experiences at other shops but the experience here was great and the car drives like new again. Thanks again James!

The service that I received was excellent. The engine in my failed. JBA provided me with a loaner…read moreand handles the warranty and replaced my engine. JR kept me informed about the status of my vehicle.

My experience has always been wonderful for servicing my vehicle. I went in for an oil and filter…read morechange, and that is what was done. Nothing additional work was suggested. I appreciate that.