I believe they have all the good intentions and loving animals but I'm not sure why they are…read morehesitant to doing x-ray or blood tests causing delays and misdiagnosis. Our beloved dog passed away recently, we found out he had lung cancer after an x-ray done at a different surgery and he died a day later. Before that we went to St Francis 5 times in 10 days paid £275 in total (which I don't care at all), ended up with unnecessary pancreatitis treatment for the first week then found out it's not it, when a blood test is done a week later. Then a generic steroid treatment started which was luckily also helpful with his condition. He wasn't be able to breathe or walk properly which I've mentioned every time. Finally an x-ray was scheduled which he didn't live to see. That would be 16th day of our first visit there after his initial symptoms. I'm not saying they've caused this or his condition may be cured. But we could at least spend more quality time with our dog and spoil him with treats on his final days if we knew what he had earlier with a simple x-ray.

We LOVE St Francis. Since getting our puppy in July, she's gone through a lot from her jabs to…read morehaving a huge grass seed removed from her neck! We've got to know everyone here quickly and they're always lovely. Safe to say that I feel confident taking our puppy back for her spaying in November! :)

Worst vets I have ever ever dealt with. My first visit to…read moreyour vetinary was highly unpleasant. Firstly I was left waiting for over an hour, everyone who was just walking in was being seen before me somehow. This then led to me having to get up and remind the receptionists I was there, to which I was then finally seen. No communication, no apology nothing. The vet was then extremely rude to me, including when I asked a question about all the different injections she was trying to force upon me and my cat. He was terrified, this was his first visit to this practice and she was so salesy it was incredibly uncomfortable and offputting. She then said 'what, you don't know what luekima is?!' To which I responded excuse me?? Yes I know what lukemia is I'm not stupid thank you. You are bombarding me with all these different products, wanting to inject my cat with all different things so I think I'm entitled to know what they are. I then refused due to her attitude (for someone who worked in sales for 6 years I'm not stupid I can see she was trying to get me to purchase as much as she could) not caring or considerate so not happening. Then the receptionist had no idea i was on the membership, so was trying going to charge me for non membership however I realised before she took payment... she wasn't rude herself and said the vet should have done this so this was clearly another mistake (maybe) of that vet.. but this receptionist was polite and got this sorted. Not a great first impression to say the least.  Then, I tried adding my other cat to the membership which was proving to be another disaster. I asked my membership be taken on the 21st as this is when I pay all my bills, to no surprise it was taken weeks before several times and then I get an email to say I've cancelled. I emailed and a nice girl said she would reinstate this, just to call in with the details. I called in the girl couldn't find anything and told me she would pass this to someone else as she couldnt do this?? Once again something simple made difficult. The conversation was very long winded and she kept asking irrelevant questions that she couldn't even help me with. I then said don't worry I do not wish to reinstate anything, this has all been a mess I shall be registering elsewhere. I have never had such trouble with a vets and so many people who are just unprofessional, cannot do simple things and have no clue how to speak with a customer. She had said she will leave it all, I told her to cancel the appointment on Thursday and send through the complaint procedure.  Now, I wake up this morning to an email saying you have reinstated my cats membership and will be taking payment in a couple days aswell as looking forward to seeing me Thursday...so you've decided to give yourself permission to reinstate a membership and take money from my account when I've cancelled. You've still not even included my other cat, and clearly the appointment was not cancelled. Of course I'm beyond unhappy at this point. I've called in to be instantly hung up on, then called again to speak with a girl who was incredibly rude, kept speaking over me, wasn't listening to what I was saying and kept going on about 'her role'... I explained you have set up a membership without my permission, infact worse because I specifically said NO and you have kept the appointment in place that I told you to cancel. What on earth is going on I don't know. I advised If anything leaves my bank I will be filing a charge back along with all correspondence of this. The girl then talks over me trying to end the call and surprise surprise hangs up on me again.  I then put in a complaint and he blamed me saying I traumatised the receptionist because I was angry she hung up on me and then spoke over me constantly when I was already angry at their use of my personal details to set up a membership I had very clearly cancelled after the traumatic experience I HAD Worst customer service ever dealt with and highly unprofessional and unpleasant place. Never have I had a vets like this, so will be taking it further.

We just took our dog here to be chipped. The staff were so good with him (he's a bit of a woosy)…read moreand were more than happy to chat away with some tips on how to train him and things to watch out for diet wise. They have an overnight stay facility which is really handy if your working late or away for the night. They also have puppy parties, weight reduction clinics (the thought of that is making me laugh) and senior pet clinics. Vets aren't the cheapest of organisations but when they're as friendly and helpful as these guys are, you don't feel like your being robbed at all!

We have used Mr Jupp and his team for quite a few years. Nice staff and, for a vet, fairly…read moreresonable prices. Don't go there if you can't handle the truth though. If your dog is fat then you will be told about it! Good score from me.

Have been a client at Coastways now for years.. staff are really not interested when standing in…read morefront of them pick up the phone and leave you gobsmacked !! The middle aged receptionist is never polite and over the years has always treated me with contempt maybe due to my accent ? shame the practice is convenient but the receptionists are a abomination

This is a great Veterinary Clinic!…read more Having just welcomed a new Cavapoo pup into my life, I've been here a fair bit over the last few months. Check-ups, allergies, ear infections - she's not been the luckiest pup in the world - but I must say I have been really impressed with the service she's received here. Firstly, the clinic itself is very well maintained and the waiting area is open, light and very pleasant. There is a big reception area and large windows/glass doors that let lots of light in, which is nice. The seats are plastic, but comfy enough, and there is usually a bunch of other pups around to ogle at, which I love! :P The receptionists here are lovely. Very polite and professional and not grumpy at all. They make you feel very at ease, which can be important if you're worried about your pet. As for the vets, I have seen two so far and both have been very helpful and clear. One was more of a people person, the other not so much, but hey! As long as they're good with my dog, that's what matters the most. As for whether this place is expensive or not, I must say that I have no idea as to how it compares to other veterinary clinics as this is my first. A consultation is around £30, which didn't seem like an excessive amount to me, and it's worth every penny. This is a great vets and I would recommend it to anyone. I feel very comfortable bringing my pup here and (bonus) they often have appointments available when you call, for that day, which can be a real lifesaver!

We have been taking our two mischievous kitties here since they were 8 weeks old and they are now…read moreboth 2 and a 1/2 years old. Grove Lodge have neutered, vaccinated and fixed them up when they've got themselves into trouble!! At all times the veterinarians have showed real care and compassion. Twice we have really needed them and they were so lovely both times. One morning we came down to find one of our boys in shock on the lounge floor, on a bank holiday weekend no less!! Grove Lodge saw us within half an hour and immediately took him in for x-rays etc. The results were sent to a kitten consultant in west sussex, as they wanted an expert opinion (something to do with bone formation), and he called us a few hours later to let us know he fractured his pelvis. They were honestly so kind and took the time to explain how to look after him when we picked him up. We were even given a little pack containing all the info plus the bits and bobs we needed. The other time wasn't quite so dramatic but we needed their emergency services (they have a 24/7 animal hospital in Worthing). I called them on a sunday morning as the other scallywag hurt his tail. They took a few details then a nurse called me back and he also sought the opinion of a doctor to rule out a broken tail over the phone...then they booked us an appointment for our local grove lodge the next day! So to sum it all up, they are all really friendly and show true kindness towards the pets and the humans too!! Excellent service, we're proud to have them as our vet.

Very Bad experience with this vets I would strongly suggest to stay away from them, We have a 7…read moremonth old Pug that has been diagnosed with Shunt - and all this vets could care about was money and referral fees, We had been charged for scans that hadn't been needed after seeing a specialist they recommended who did the scans yet again, but the correct ones. We opted out of an operation for our dog (not because of money ) but the life he would or could possibly have after. since this they have not been interested and rude to my wife a few times over the phone. If you want a caring vets that are not just after your money - then stay away

The vet here is absolutely lovely. He really takes his time to ensure that your cat isn't feeling…read morestressed at all. He's really engaging and takes the time to listen and remember details about your cat! The price is pretty comparable to other vets (cheaper than Coastway though) and the bonus being they only see cats and rabbits!

The best vets around, well if you own a cat. The service…read morehere is great, and they are so kind and gentle with your cat. As they don't tend to dogs there is a lot less stress on your cat and the vet is so friendly. Will never go to another vets as this place is perfect.