I have enjoyed shopping at this store. Everyone is very helpful. One guy even let me borrow one of…read morehis crispers to crimp a drier exhaust pipe ! They had all of the bolts and screws I needed to replace some that I lost after moving my bed to a new house.

I am found here a few times a week. Santa Claus Hardware has almost always had what I've needed…read more Prices are a bit high on some things, but that's not necessarily a bad thing. I am happy to spend a little more in order to shop local. Give them a try as they'll likely be able to assist you. For our little town, they are great to have around. Plus, it's truly locally owned.

I've gone to Ace for years now and have received consistently great service. Work is always…read moreexcellent and turnaround time is fast. I highly recommend.

I've used Ace a few times and they've always been great. This most recent time, I needed some suit…read moresleeves and pants shortened on super late notice. They got it done in 24 hours and were incredibly nice about it!

I come in here often. Every week/every other and I usually have a decent experience (the reason for…read more3 stars). Even if someone doesn't fully know how to help me with what I'm trying to do, they're at least kind and attempt to help. So, in general, I like this location. However, I had an exceptionally terrible experience there this morning. I mean -5 stars awful. I was looking around for something that I have previously purchased here maybe 2 months ago. A girl named Melody was sitting at the desk kind of in the middle of the store and kindly asked if I was looking for something. I explained to her what I was looking for and that I remembered it being around these aisles on the very bottom right hand side. I wasn't able to explain the product as well as I wanted to because I couldn't remember the name of it. So, I pulled it up and showed her a photo of the box. To preface, I have been in customer service for 22 years so I have an understanding of what is acceptable/not acceptable when helping guests, ESPECIALLY polite and kind guests like I was. I showed her the photo and she abruptly said "Yeah, we don't have that here. I said, "Really? I just bought maybe 5 or 6 boxes from here" And this is how the rest of the conversation went.. "You didn't get it here." "I know for sure I got it here. I purchased it myself" "Maybe you had it shipped to store" "No, I didn't. I just happened upon them and picked some up" "When?" "Maybe 2 months ago" "I've been here since August and I'm telling you we've never had that. Here, I'll just look it up" "Oh, it looks like we do have it. It's in aisle 20whatever she said. We actually have 2 in stock" I was completely silent and we walked to the aisle and I started grabbing what I needed. I asked her for her name and she said Melody. Then I went silent again and she started *really* overcompensating awkwardly with attempting kindness after I asked her name. Saying things like, "Well, I'm so happy I know we have this now, this isn't my department, I have never seen these before, you might wanna grab all 3 boxes (instead of the 2 I needed)." Just really uncomfortably rambling because she knew how rude she just was to me. We are walking back and she is very insistent on helping me further. I asked for wood filler because I too feel uncomfortable now. She shows me, I thank her, and she asked if she could find anything else for me. I responded with "Absolutely not." and walked off, genuinely upset about being talked to with such poor attitude and accusatory behavior. Just rude as all get out. I've never called a manager to complain but I think I will. I was super dissatisfied with my entire trip except for the lady at the checkout line. Do better, Melody.

Customer service caught giving elderly a hard time. Wanted help to see stock online. Got it…read morepassive aggressiveness from a complete stranger. A stranger that gets paid to do customer service. Move to another department.

Great gunsmith. Helped repair/adjust with 2 of my guns that were very different. Fair priced and…read morevery knowledgeable. If you need anything gun related go here first!

Nice guy accommodated my schedule, great pricing and got me back to shooting the same day!!read more

I purchased 2 hose fittings for a total of about $30. I needed different ones from what I currently…read moreowned so I was sort of flying blind. Of course, when I got them home and took them out of the package, they were the wrong size. I took them along with my receipt back to the store the same day. The plastic shell covering the fittings was still intact and the only evidence there was that I had ever removed them was the slit down one side of each package where I detached the plastic from the cardboard backing. I was told that I couldn't return them because they had been opened?!?! They were clearly not damaged and I just wanted to trade them for the correct size. Nope. I threw them on the counter and left. I will never go back. No one in my family will ever go back. Disgustingly poor customer service from a hometown business. I'm equally close to an Ace hardware so if I need to, I'll go there. In the meantime, I logged on to Amazon and purchased BOTH FITTINGS for $7 and received them the next day. People like to complain about how superstores like Amazon and Walmart are ruining small business, but when I tried to support a small business I was treated like dirt. The funnier thing is 2 days later I went to Autozone trying to match a fuse and the employee helping me tore open a package in the same way I had at True Value and she discovered it was the wrong fuse she just taped it up and put it back. Shame on you True Value in Tell City, Indiana. You give ALL True Value locations a bad name.

From the owner: True Value has a proud heritage of supporting the growth and success of independent retailers--it's…read morehow we started, how we operate now and how we see the future. In an age of retail chains and big boxes, we understand that both retail and wholesale customers still value quality products, exceptional service and expert advice. This is the foundation of our business.

Screen repair: I dropped off a patio slider door with a damaged screen to this Ace Hardware, was…read moregiven a work ticket, and received a phone call about a week or two later for pickup. Great replacement repair and better than ever. Price was comparable to other services seen advertised around town and I sure valued saving myself a headache and hassle to DIY this time. Staff were all friendly and helpful. Store is conveniently located at the intersection of Daisy Lane and Charlestown Road. Plenty of free parking and building is easily accessible. I appreciate going into this store, sometimes with some sort of hardware in hand, and having the helpful knowledgeable assistance when needed. Peace of mind every time!

The store has been remodeled so I was very thankful that Don helped me find the products I needed…read more He was very friendly and professional. He often works at the Charlestown store but was able to take me to the correct areas in a few minutes. The products were reasonably priced and the store is very clean. I truly appreciate the amazing customer service and will be back!

No stars for this place! I always try to shop local, but will never shop here again! I tried to…read morereturn something and the cashier was going to but the "manager" was sta ending there and said it was a week past the return policy, this was an item that would have easily sold again. However the only place it states that you have so many days to return something was on the counter countered with items to be sold! No wonder it looks like a ghost town when you go in. If you are going to treat your customers like this I will not recommend you! The only reason I have put any star at all is because you have to in order to post review.

When I went to Ryan's do it best hardware I was greeted with an acceptable smile. I went back the…read morerestroom and the shut the lights of on me. Then I went to customer service and clayton put a lazer in my eye causing temporary blindness. He also offered to show me there haunted upstairs. Other than that I was satisfactorily happy with my experience.