I purchased four 30-minute voice lessons for Ace Music Academy on a discounted site for $36 per two lessons. The promotion stated that up to three purchases per person can be made every 90 days. I contacted the academy to schedule my teen daughter's first lesson and Ryan called back. I informed him that I wanted to schedule four lessons for my daughter. He told me that the promotion on the discounted site was incorrect (something he was trying to fix but has been unsuccessful) and that I could only use one voucher. The second voucher I purchased could be used towards a regular class at full price. I agreed and scheduled the two discounted lessons. After the last lesson, I wanted to schedule the next two and final lessons. Ryan sent an invoice for a regular lesson with a higher rate than his website stated and an additional $25 for a registration fee (the regular fee for lessons was increased in April but the website had not been updated). I questioned the registration fee considering two lessons only cost $36 and my daughter wasn't a regular student and would not continue lessons with him. He stated, "A registration fee applies to every student, regardless if they take one class or 10 classes. Once the student begins to take regular classes, they are considered registered, hence why the registration fee." I told him instead to just honor the promotion on the website and it would be our last lesson. He told me he couldn't honor it and only one discount "is able to be applied to each student. The second discount was applied as a credit to discount the first invoice." I told him I didn't want to proceed and had already received a refund from the other website.
My experience with Ryan has not been satisfactory for the above reasons. I felt that he was definitely misleading with the pricing and unorganized with the scheduling of the lessons. I must admit that my daughter did say Ryan was a good instructor but wanted lessons with other instructors to find a better fit. I wanted to give him a lower rating but didn't because of my daughter's experience with him. I also wish he would post samples of his singing on the website so that potential customers can have an idea of his vocal ability. read more