These guys are great! I wish I had used ACE Handyman service years before. They're easy to work with, schedule quickly and do great work on the small to medium size projects that can get so frustrating. Thanks ACE for meeting this need!! read more

I hired this company to uninstall and install 3 tv's during our recent move. The job took way too long. It was obvious to me that the two guys they sent were not anywhere near expert on installing tv's. All 3 tv's are crooked on the wall but we were told they are level. The sound bars are also crooked. Also I had request they bring several closet shelves 14"x36". The ones they brought were the wrong size and on top of that they were cut on my patio and the garbage was just left there. The next day the owner left "new corrected" shelves in my lobby. Ha, wrong again they were 14 1/2"x 36". This company was So sloppy. I expected better because the woman who sets everything up is incredibly professional and seemed so capable. Really disappointed. read more

Doug and his team did an amazing job installing two exterior doors. From start to finish everything went extremely well. We couldn't be happier! read more

I hired Doug to perform general repairs in my master bathroom. The work was done fine until I realized the shower nozzles were incorrectly installed. He came out to fix but they are still not perfect. I never received an electronic copy of my estimate or invoice. There were unapproved charges made and charged to my account in the excess of $200. Items were bought that were not related to my project. He also gave me a "standard" mark up fee for all of the items he purchased for himself or another client and made me pay for. He also charged me a $50 disposal removal. However, he did not take my items to the dump. I asked his Office Manager Jodi French to remove the charges and reimburse and she did not. I asked Jodi for a copy of the receipt that I never saw and she ignored me for a good 3-4 weeks. I emailed again. Ignored. Finally I got a copy and now I know why they were stalling. Because there were unauthorized charges. When I confronted Doug he because irrate, threw out a bunch of excuses why he did not get me a receipt and then told me he hoped I felt lousy about it! I gave him ample time to make the situation right and to work with me but he just dug his heels in the sand, became more irrate and eventually just ignored me. I have filled with the BBB so he is under investigation now. Below are the email exchanges so you can see for yourself how unprofessional Doug is and how he treats his customer. Cannot be trusted!! Mae Mag mag@gmail.com Tue, Feb 8, 11:12 AM (10 days ago) to Douglas, me Doug, Thank you for sending the receipt.  We  have a few outstanding issues I'd like to resolve.  When Max was here, he told me before he went to the store what he would be purchasing for my approval.  That was materials for the drywall, materials for the baseboards and some caulk.  As I review this receipt I see numerous items that do make sense why they would be purchased for my project and they were not approved by me.  Also, this standard  mark up you refer to I have literally never heard of until today.  I've hired multiple contractors in the past six months and past years and this has never happened.  I paid a very handsome hourly fee for Max and he did a decent job.  However, I am not left feeling  like you are playing me for an idiot and/or acting in an unethical business practice.  What I am asking for you, is to explain the items on this receipt and why they were needed for my project and why they were not approved.  I need the "mark up" removed and charge me for the actual price of the item.  It also feels like you and Jodi were very evasive and put me off for weeks after I asked for a copy of the receipt.  That to me is a red flag that business is not being conducted with transparency and honesty. If we cannot come to an agreement here, that's fine.  I'll take it through the BBB and will make sure that my story as outlined in my emails is heard on multiple media sites, including contacting Angi. Sincerely, Mae Mag Douglas Prahst Feb 8, 2022, 12:11 PM (10 days ago) to me Maeve, It sounds like your mind is made up to hurt us. I apologized for not getting back to you sooner and you accuse me of being shady. Could it be that your request just got miss placed by me? Could it be that I was out of the country? Could it be that we lost a family member and are dealing with those types of matters? All of these are true - feel lousy now? I hope so! What item(s) are you unsure of that we purchased for your project? Our mark up is per industry standards and noted on our estimate and invoice. I may be willing to work with you if your threats stop. DOUG PRAHST Franchise Owner Ace Handyman Services Port Office 262-235-1003 Cell 262-975-0160 AceHandymanServices.com Mae Mag mag@gmail.com Feb 15, 2022, 849 AM (3 days ago) to Douglas, me Doug, I asked Jodi for receipts a week after Max finished the job.  She never sent them to me.  I asked her again and I received no response.  No, I don't feel lousy.  My Mother passed away last week Wednesday.  All of my customers were aware that I would be out of the office and aware of when I would return.  That is being professional and taking care of your customer.  Customer service 101. I am not threatening you.  I have asked several times if we can work this out.  I have laid out in my last email which items I do not feel were needed for my project.  I've asked you to break down the receipt and explain why they were needed.  I did not receive an estimate from you or an invoice.  Max did not get over 1/2 of the items on the receipt approved by me before he left.  You also charged me $50 for removing items and taking them to the dump.  I sent Jodi an email asking to be reimbursed and she said yes.  I have not been reimbursed. You are acting like a child not like a professional.  Asking me if I feel lousy and telling me you hope so?  That will definitely go in the review I post.  Con read more

Doug did a great job replacing pieces of our siding for our patio installation. I would recommend Ace Handyman Services.

We are a small business that needed some repairs done, cabinets hung, dismantle office furniture and some wall hangings. They guys from ACE Handyman were so amazing! They did an expert job on everything and went above and beyond to provide the best service. They sent a conformation email the night before and called in the morning to say they were on their way. It was such a relief to get our repairs done and by competent people.Everything was cleaned and vacuumed when they left. Very pleased. read more