We received a card reminding us that it was time to get our septic tank pumped, since it had been 3 yrs. I called to schedule and asked how much. We told them we weren't having any problems. They quoted $450 and said we had a 1500 gal. tank. They came out, pumped the tank, said everything look great, and there saw no problems. The driver did not tell me how much was pumped. A few people on a local newsgroup said Ace also charged them for 1500 gal., but their tank was only 1,000 gal., so called the health dept, who confirmed ours is only 1000 gal. I asked Ace why they have been charging us for 1500. They said there are a number of reasons why more than a 1,000 gal. could have more waste - heavy rain, backups, etc. - none of which were true in my case. The problem is they quoted $450 and said we had a 1500 gal tank BEFORE they even came out. They have pumped our tank 3 times and each time charged for 1500 gal. They refused to refund us the $125 difference. We will not be using their services again. read more