0/10 as far as a business professional conducts themselves. And I have worked with multiple companies on multiple houses. I received an estimate to fabricate the metal on an HVAC unit and a simple shingle repair service. The estimate was $398. He requested to knock it out the next day (which was suspicious). He "completed" the work by providing 2 4inch foil tape patches and replaced a total of 3 shingles. He then requested my wife (not me, who he had coordinated with) to pay $650, knowing that I was at work. I then got on the roof myself to double check and noticed some tiles that should have been replaced. When I told him that it was egregious to pay $650 for not even 0.5 hours of work --camera footage of arrival and departure recorded-- He dropped the 25% arbitrary upcharge. In the end, I paid $520 to be done with the situation and scheduled a second inspection from another company to ensure the work was completed properly. I was not provided any photos of the roof inspection thereafter read more