Please do business with any other credit union. I have not missed a single payment and after…read moredealing with a natural disaster, I had to use a lower insurance policy for 2 months. I am now having to pay another $1300 dollars on my loan, which they have converted into an additional $113 per month on my notes. No questions asked. No empathy about what I had to pay for which caused me to not have the full coverage insurance for only 2 months. I never missed a note despite what I had going on and they decided to screw me over anyway. I spoke to their support over the phone and they had attitude and told me the decision is final. Shell Credit Union "When you're with us, you're family". You are the worst family ever.

I've been banking with Shell for a few years now, they just helped me get a loan for my second…read morevehicle through them. The process was very seamless and it couldn't have been handled better from Erik in Lending, Ivonne and Ryan in Financial Services. I was in my vehicle 2 days after contacting them, would've been faster if it wasn't for the dealership that I worked with. Anyways, make sure to go to their preferred vendor list online and contact one of the representatives from the dealers that they work with. - Side note; the app is not my favorite but it does what it's meant to do I guess.

although I was originally disappointed with the format at Schwab, it has improved as of late. As…read morefar as customer service, I have worked with Conor Price since the beginning. He has always been thoughtful, helpful and responsive to my needs. If there's a solution to an issue, he will fix it. It's nice to have a friendly advisor when you're dealing with your retirement funds.

Went in looking for a bilingual speaker because I was informed over the phone through customer care…read morewould be one but to my surprise the person who was there informed she only knew a little. She asked for my name and even tried picking me at it because part of it sounds like an English word. I was treated very poorly. She first told me she only knew a little Spanish but by the end of our conversations she was responding more and more in Spanish.

Great service in Baytown. Jessica Herbert was very professional she was on time and help me with…read moreall my documents. I would recommend her.

I had a great experience today at La Insurance with Angie Sturdy. She and I immediately had great…read moreconversation and I felt right at home. She answered so many questions and I felt heard and taken care of. Thank you, Angie! You're the best!

The entire experience from day one has been an absolute nightmare. They misspelled my name when…read morethey submitted my SR22, so after waiting almost a month, they finally caught their mistake and they had to resubmit everything and start over from the very beginning. They even made me pay for the resubmission, even though it was their fault for misspelling my name. After waiting ANOTHER 21 DAYS, I find out that I didn't even need the SR22 in the first place. They had me pay for and submitted the WRONG form!! They have no idea what they are doing. The lady working there was new and kept having to call someone to get any answers. At the end of it all, they told me that there was nothing they could do and to basically go screw myself. So almost two months and $342.00 for absolutely NOTHING. Avoid this place like the plague!!!

Do not use this company. I paid in full and they have done zero work. They do not answer the phone…read moreor respond to texts once they have your money. I am currently trying to get a refund and they are completely dodging me. Avoid at all costs.

Don't walk! Run!!!!!To get your maximum refund today with Mr.Lequinton. He was a great help when it…read morecame to any questions or concerns I had. Him and his team got me the maximum refund in just days time with no hassle! I am so grateful to have a easy tax season with the help from Exquisite Tax! I will be using them from here on out! Thank you Again Mr.Lequinton

After the right people were notified, the situation was take care of. It would have been nice to…read morehave had the warranty that i purchased, they did reimburse me the full amount for what i did originally pay. So that is greatly appreciated. Although the reimbursement isn't enough to fully cover the cost to fix the truck, they offered to loan me rest of the money with an interest free loan. So, I am happy with the outcome. Way to take care of customers. appreciate it.

Just paid off my loan worst customer service ever will not recommend to anyone…read more Was hang up 4 time by customer service system and twice by rep , as I was on hold Paid off my loan quick due to poor customer service

Great service with friendly staff. Always there to assist when I need them. Very pleased with the…read moremy insurance plan and rates.

For almost a month I have been getting the run around in regard to my flood insurance. One day I…read morecalled, and they told me the system was down, I called the next and they told me Mario was not available that they would call me back-- the call was never received. I called another day, and the same thing. I let a couple of days go by, same thing. I let another week go by, I'm so sorry that no one has contacted you back, but let me get your information and when they get here with the code, I will give you a call. No call back. Another week passed by, hoping I would get a call, nothing. Here we are today; I called, and the representative told me the same thing. Mario is not available, when he gets here, I will have him call you. After a month of the same excuse, I doubt I will get a call back. Ridiculous. Time consuming. Inconsiderate individuals.