Professionals at the Hartville branch were most helpful in drafting materials to send to the…read moreVeteran's Administration to continue the benefit checks from my father. Apparently, the VA needed proof that I was still alive. The branch manager stayed after hours to help me set up an online account so I could check our bank balances. Great folks in the Hartville branch!

Do not do your taxes here unless you want to have to have them re done elsewhere! They are…read moreincompetent in knowing how to do business/personal taxes. They do not answer or respond to phone calls or emails, DAPHNE FOX. Completely did my taxes wrong then blamed me for the errors then just stopped responding. Definitely not a professional place of business.

A friend recommended Fox Tax Service after my accountant retired and I have not been disappointed!…read moreBeen going there for years and they are amazing!!! Not to mention, less expensive than most other places!!!

Wow. Let me begin by saying my experience with Jane Nicholson / State Farm has been poor at best…read moreand convoluted by new staff not completing their tasks as requested and certainly no follow through for completion of tasks. The issues started to be seen when we purchased vehicles for the kids. We were seeing separate invoices and actually a separate invoice for each individual transaction. Example, one new car has multiple separate invoices mailed, one for each student discount, one for multiple cars, one for homeowners multi policy. Not one bill itemized. Literally one day I came home to a stack 2" thick of invoices from State Farm. Multiple times I have called Jane Nicholson to have this explained to me and was assured it would all be fixed come the State Farm new system was in place. Well, it got worse and I started to decide to leave once the rates increased to over 5 figures annually. I called and asked the answering agent, Kim, when my auto policy and umbrella policy is paid up to. She said the 14th and I asked for the two policies to be cancelled effective then and instructed them to no long withdrawal any monies, this was 2 weeks ago. A very clean sever of ties. I purchased a new policy days prior with another agent and was now saving a significant amount. Fast forward to today when I see the monies were still deducted from my account. Even though I had specific conversations with Kim, though State Farm chat and verbal conversations, all with Kim. I went to the agent to get answers as to why and I wanted copies of the transaction canceling the policy from their end. Never received any documentation. Remember this is not a small sum of money we are talking about. I was told that in fact even though I cancelled my policy that it doesn't actually get cancelled then. It goes into a "cue" and then it gets decided that it will get cancelled by someone else, not the agent. This was not explained in anyway shape or form and that the withdrawal may still happen. I was advised I should talk with Jane Nicholson herself since I was upset and that neither agent could help me. Neither Kim or the other agent offered any resolution to the issue at hand. I was told before I came in that Kim was calling to find out what happened. Never happened. No one in this office offered to help, or take and responsibility for these actions. Not even a single, "I'm sorry Mr Large". I have everything very well documented. I still have no answer when my monies will be returned. Lastly, I was told by another agent in the office that Kim was new and didn't know. Not her fault? Nope, Jane's fault for hiring an inexperienced agent and putting her in charge of others monies that could have indirect consequences. THAT IS RECKLESS AT BEST. I was told Jane was out on an appointment and wasn't available to speak with me. Let's see how long it takes for her to actually get back to me. At this point I'm assuming I'll need to sue the agent Kim and. Jane Nicholson herself. EDITED: I was told by corporate that this office was NEVER contacted by the agent to cancel my policy until the 15th. 2 weeks after I called to cancel it.

I recently purchased both home and car insurance from this agency. Riley McMahon served as the…read moreagent. He took the time to explain in detail the various aspects of the policies which appeared to be beneficial to my situation, noting all the while that choices and decisions were mine. I appreciated the relaxed time and the no-pressure approach. I had the opportunity to take a few days to consider the policy content and then return to complete the purchase process. Again, everything was reviewed carefully before the final signing. I left feeling quite comfortable with my insurance purchase and quite confident with Riley as the agent. Lewis P. Porter

Excellent agency. Reliable with good claims assistant.read more

Radosevic insurance has no integrity. My father has had this insurance as far as I can remember…read more Decades. When he passed, they were more than happy to tell the POA to continue paying car insurance on his car monthly but not to worry- as soon as his estate settled -- he would be reimbursed. Afterall the car wasn't even being used! The car sat in the driveway for months until my dad's estate was closed. When it came time to ask for reimbursement they told the POA that was not the case and reimbursed him a whopping 198 bucks instead of around 1500 | believe? To the Radosevics... you must need it more. My brother spoke to mark twice. Because who would risk integrity for such little money. I write this review so that all the customers know a little bit of what's to come. You may even get hung up on with a " I'm done with you." after questioning his ethics.