Carla was SLIGHTLY HELPFUL. I had a check from my 401k that had to be cashed. The check was $1200. They charged me $82 to cash it. Of course I was upset. None of the charts on the wall show a fee anywhere near that high. I was charged 14% to cash a check from empower. Do not use them if you have any other options. On top of being charged $82 to cash it she was soooooo rude. For $82 for a 15 minute exchange the LEAST SHE COULD BE WAS NICE AND HELPFUL. SHE WAS NOT. If I could give a 0 star I would. Literally the mafia has cheaper rates than ACE and probably nicer employees read more