The place smelled like dirty Vajay-jay..... Then the rude cashier told me the check was fake and…read morewould not give me my DL or check back. LONG story short, I called the police and they eventually found out the check was NOT fake and cashed it. The manager came and was very nice and apologized for everything. And that is the ONLY reason why they have 2 stars.

Rude service, incompetent and lack of viable policies regarding verified check to be cashed based…read moreon age of check-declined to cash. In addition, I am partially disabled, can only walk with a walker and cannot stand for any length of time. I politely asked for a seat, and the cashier said one word, "no", very rude.

I Needed Somewhere To Cash My Check After Banks Were Closed And Time Was Ticking On The Bills…read moreLuckily Check Cashed Cambio De Cheques Was Able To Save The Day. I Appreciate It.

Great branch close to old town Alexandria. Quick and professional service. This bank is close to…read moreshopping centers and restaurants. The staff is friendly and fast. I was able to complete my transaction in lest than 15 minutes, comparing this place to other banks they were quicker for sure.

If I could give zero stars I would. Worst customer service I've received in years. Why pick up the…read moreline just to tell me you're busy? I've banked with y'all for 16 YEARS, to be treated the way I was is despicable. I will go to the Bailey's Crossroads location from now on.

Absolute furious with my two most recent experiences with Truist. Have already closed my personal…read moreaccount and plan to close my business account as well. Most recent involved a fraudulent international charge less than $20. Called to report the fraudulent charge in September 2023 and was assured that I did not have to pay it. Received confirmation letter. Incredibly, Truist actually blocked the first charge attempt to my account (presumably due to suspected fraud) before allowing the scammer's second attempt. It is now November 2023 and I have been charged a late fee and finance charge (not to mention hit to my credit) on the original fraudulent charge! Was assured by two people I spoke with since the original fraudulent charge that it was being taken care of. It wasn't. Visited Truist branch in person today to close my personal account out of frustration and get a straight answer. Was told I need to PAY the fraudulent charge and late/finance charges to avoid further accumulation of charges while the case is under review!!!!!!! This directly conflicted with everything I'd been told to date and is outrageous regardless. if the charge was $10,000 would I have been expected to pay that too while Truist spent 3 months "investigating"?????? Very, very upset with this experience and will be ending my business relationship with Truist next as I explained to them today. All over an international fraudulent charge less than $20.

Horrible customer service experience over and over. They don't have any answers and make it…read moreimpossible to do anything. The most horrible experience in Banking I ever had in my entire life. Customer service over the phone will do anything to avoid providing any support....can't even give you one star!!!! No stars!!!!'

I stood in line for an hour to do a currency exchange. They would not assists us unless we opened…read morean account and deposited the money into the account. Worst service ever. I had a similar experience when I had an account and had equally bad experience with this bank. I closed my account.

Awesome experience. Even with lines I was acknowledged and taken care off. Teller was great.read more

I've been a member of Pentagon Federal Credit Union since 1981. I have my IRA in a CD in this…read moreplace. You MUST have a cellphone to do business with them. Not every one has a cellphone for whatever reason. I have close to $80,000.00 is this place and I'm done after applying for a $12,000 signature loan to buy a used car which I planned to pay off after the first of the year. They refused to give me the loan. I ended up with a GOLD card, something I didn't want and they pulled my credit 4X and they were calling me a liar about my income. YES, my income is different now and that is because my husband died! *duh* I was told by their "Wealth Management" that I could not draw out of my IRA CD w/o a penalty. That is NOT true as I am close to 70 years old. This same person told me the treasury bonds I have are no good which was also a lie. I wrote to Anne K. and I believe she helped me out with this big unnecessary mess as I have done nothing wrong. I closed out the VISA GOLD card and also the Platinum VISA Rewards card I had. I do not need all of these VISA cards and the Platinum Reward VISA card is very deceptive. It works in SOME gas stations but not all of them so it is hit and miss. No great loss. Other credit cards like American Express and Discover have some good offers as rewards for their card use luckily so I am using them instead. I am old and on a fixed income which is not uncommon in America today. Not everyone is bringing in $25.00+ an hr. Some are bringing in $50.00/day which is a very real reality in America these days.

i'm only using their credit card product. They suck.. you can pay your balance off in full or make…read morea substantial payment and have a substantial credit I'm unavailable and yet you still can't make a transaction for at least seven or eight days after you make your payment. Outdated system. I would never keep all my money with them. And their customer service reps are not always friendly. Company overall seems to have a Holier than thou attitude. overall pended is a waste of time.