takes way to long to get oil change ( over a hour) and very unorganized , couldnt figure out how…read moremuch my unit needd , think i left a little shy

very generous nice people, they were kind enough to just let me vacuum out my vehicle cause that's…read moreall i needed before a date and yeah it went well.

Amazing service. It has been 6 month since I had new Tires installed…read more Has a slow leak from a nail and they quickly took care of it today - no charge. I was shocked! Great business in Grande Prairie!

Awesome service not just once but every time. Even when I go back to get my tires retorched!!! They…read morealways drive my car right up to the front door and I always feel valued.

Great location and excellent service that was provided by Yanzi (sp?), Paul and the pit man below…read morewas excellent. They informed me what the status was on everything, allowed me to make the decisions, gave me the costs in advance of the service, all the while being pleasant and engaging in conversation. I highly recommend this Lube City location in South 40 Plaza.

Super clean place. A little old lady came & told kids & I where we could get free hot chocolate in…read moretheir machine. We were traveling from AK to SC & they even let our little dog in. Very nice place!

If I could rate my experience 0 stars I would. After scheduling and waiting 4 days for an…read moreappointment I dropped off 4 tires and rims loose an hour early to be mounted with winters. 3 hours after the scheduled appointment I receive a phone call questioning the integrity of one of the tires. After the "manager", under the guise of safety attempted to sell me a replacement, I agreed and the order instantly doubled to two tires since the tread pattern would be different. Immediately opting out, purchasing and delivering a new matching replacement within 25 minutes we were back on track. Two more hours pass and I receive another phone call, one of the rims is now damaged and they are once again unable to mount my tires. After a heated conversation with the "manager" over the phone about wasting peoples time and then the "manager" nowhere in site when I arrived to retrieve my rims and rubber to solve the problem, 6 hours total of my time gone and leaving with the exact setup I left OK Tire with the first place . Luckily after this experience, I was able to get my tires into a real shop quickly, if I didn't spend all day babysitting OK Tire I could have had them completed unfortunately it was the end of the day. After my story and inspection, it was determined normal wear and typical shape for winter rims. Impossible communication, avoids making things right for customers, zero common sense or pride. Major time waster without anyone competent behind the wheel (no pun intended) Avoid this place like the plague.

We were in Grande Prairie to visit family and decided to buy lift-assist kayak racks while we were…read morethere. We bought them on a Friday and were going to just take them with us to install when we got home. Then one of the guys came out from the back (maybe the manager?) very concerned because the factory installed crossbars on our vehicle wouldn't fit with these racks. So instead of simply letting us leave and be disappointed, he sprung into action. It was almost closing time but he took our vehicle into the shop and tried fitting various crossbars on, eventually discovering that the ones we needed weren't in stock. We were leaving town on Monday, so he called around to other stores but still no luck. He tried so hard to find a solution for us. It was closing time but he spent time searching his warehouse some more and finally found crossbars that would work! He went into the shop on Sunday, on his own time while the store was closed, and got the crossbars and kayak racks all put together for us, so we were able to get them quickly popped onto the top of our vehicle Monday morning before we hit the road. The tenacity they showed us in finding a solution was amazing. We highly recommend them.

Big opening is this saturday. Big store, big inventory and…read morevery good price. Hubby got a mag and tire deal , will be deadly on the truck. Super happy with customer service

Came in to gp from two hours away and my belt broke. Owner came out to where i was stuck, ran for…read morethe parts, met me at the shop and stayed an hour and a half past closing to get it fixed for me. Great service and i made it home safely.

Took my car there to get the wheels checked and balanced. Car was shaking at all speeds. They…read morebalanced the wheels and told me it was good. They broke one center cap and took my money and sent me on my way. Immediately I notice the car shaking just as bad or worse than before but had to get to work. So the next day I took a good look at the rims and found one bent front rim. Don't know how I can spot it with my eye but they can't see it wobbling on the balance machine. Called them 2 times and all the woman who answerd did was beak off and back peddle. Lame excuse for a tire shop. Wouldn't recommend this dump to anyone. Shoddy work with no guarantee. I know I wouldn't take these a holes my wheel barrow. Crooks