Formerly know as Monkey Comfort this company was the best in quality & affordability. I used them for many years. Now they have a higher overhead / more employees, and are no longer that great company.
My new unit I purchased from them went down under warranty. I was shocked when they told me I needed to purchase another due to unavailable parts from the manufacture. I called the maker direct who assured me they stand behind their warranty, would gladly send the free replacement part, and assured me I was being scammed into a sale If told otherwise.
After nearly 2 months of calling Acu-Air, 3 repairmen showed up?...Three?
Each charged 100$ per hour despite only 1 man doing anything, plus 99$ service call. Then lied & claimed almost twice actual time worked. Labor only, 499$
I called the owner who holds a great reputation as a person & businessman to ask why 3 men for a plug&play repair on a unit he installed all by himself?
He sheepishly replied, "It is a 3 man crew." (That was his only explanation)
He took long pauses & talked low as he mentioned the workers had forgot to clock out so he had to take their word for time worked. So... I owed whatever they claimed, he no way to check how long they were actually there.
What???
I paid the bill. But this company I referred dozens to will never receive my recommendation again. read more
