My dealings with the great folks at Accordion Connection have been nothing short of marvelous! 3 years ago I sold my home and had some extra money to purchase a new accordion.......so I contacted the folks at Petosa and Accordion Connection and a few other sales offices. The people at Accordion Connection made my decision so easy that I didn't see the need to seek any further. They were willing to help me explore the different possibilites of how this new instrument would be configured. Arthur Welch sat down with me and partnered with me in picking out exactly what I wanted to see in "my new baby". I had extra keys added to the keyboard, plus a complete Limex wireless MIDI system (included Alpinmaster software) built into my accordion -- and best of all, it was built by Serenellini Accordions in Italy -- but to the exact specifications that I laid out with Accordion Connection in Gilmanton, NH......even down to the custom nameplate! And, as if that wasn't enough, Accordion Connection gave me a generous discount for full payment up-front.........something that they did not ask for, but which I wanted to do (for my own peace of mind). I did not know that I would be receiving a discount -- that blew me away! When my new accordion arrived -- it was better than anything I could imagine. It worked perfectly, and that special "muffled base/chord sound" that I wanted put into one of the bass machine registers came out perfectly! Their technicians were very patient in helping me to learn how to work the Limex MIDI system. At the same time, I also dropped off my "old accordion" -- a 1963 Stradavox which I had been playing since it was new, but not in very good shape these 40 odd years later. The grill was bent (concave inward somewhat), bellows corner clips missing, bellows held together with strong sewing thread and clear vinyl cauking, and many of the reeds were either cracked or not sounding altogether. I knew that she needed a lot of work, and I was prepared to pay for it. At the end of the day I ended up paying only about 1/2 of what I expected, and my "old accordion" was restored to better-than-new condition! She sported a new Limex MIDI sound system, and the new and repaired reeds sounded flawless. In repeated trips to Accordion Connection I have been greeted with warm, friendly, people -- who want nothing more than to help me achieve what I came for........even if it's just a look-around. You will be hard-pressed to find nicer, more knowledgeable, and more helpful people than Arthur and Sue Welch, and their more-than-capable techicians. Taking "short cuts" is NOT part of their vocabulary. Accordion Connection will always be my accordion supplier/servicer/restorer of choice. I highly recommend them to anyone! read more

I've done a lot of business over the years with them. This is where pros go in New England. Proprietor Arthur Welch is scrupulously honest and the quality of the workshop the best. They've always been very up front with me. They do take a hefty percentage on consignments and their Acctone line of accordions, while top quality, are not exactly a deal. Their standards of quality are the highest and you pay for that. A couple of times I've made the choice to sell on my own rather than use them for a consignment because the amount of repairs they wanted to do to get it up to speed cost more than I could sell it for. However, they never tried to talk me into anything - and these were all things you'd want to have had done if you were buying a pro working instrument. Basically if you buy something from them it's going to be a great instrument in great condition and they will really stand behind it and the same goes for for repairs. One time on a vintage accordion I bought from them on spec. the reeds (once they were set) turned out to be a big disappointment and they replaced them with a complete set of better vintage reeds free of charge. read more

I am a professional accordionist, and have used Accordion Connection for 20 years, both for accordion repairs and to purchase accordions. These guys are great. Their repair work is top-notch, with a very knowledgeable and friendly staff. I also own and play an Acctone accordion made exclusively for Accordion Connection. It is an exceptionally high quality instrument being sold at a very reasonable cost. I highly recommend Accordion Connection. read more

Caveat emptor when doing business with this company. It will shake you down if you ask them to sell an instrument on consignment. It charged me a $985 "prep charge" on the sale of a $2,495 accordion. So, in addition to the 30% consignment fee they billed me off the top, the company took an additional $985 for so-called repairs on an instrument that had been judged in excellent condition by a reputable repairman. Additionally, I have heard similar horror stories of others victimized, including a 90-year-old retired music teacher, who could hardly afford his $500 "prep charge." I have filed complaints with both the Better Business Bureau and the New Hampshire Attorney General's Office, but I think it is highly unlikely that I will recoup any of a substantial loss. read more

I recently had my Excelsior Concert Accordion repaired at Accordion Connection and they did a fine job. They added an excellent microphone system, tuned the reeds and replaced a number of worn parts. The instruments sounds great and plays as well as new. This is the second time that I've had work done there, and I was also satisfied the last time. read more