I would give 0 stars if possible, if considering them as your condo management company, look elsewhere. When a special assessment was put on our complex, which is approx. 25% rentals Acclaim communicated this through a letter in the mailbox, instead of a registered letter, which is there normal avenue of communication for bi-law infractions, or other issues they deem important.
There was no registered letter, phone call or email that came from the company that claims to 'use up to date technology to meet expectations' . This lack of communication ended up costing owners thousands of dollars, as anyone who had not gotten there letter (s) in the mailbox had to pay over $1000 in legal fees. Some owners had a lien put on their condo, because Acclaim failed to notify owners before it got to that point. When asked why there was no phone call or email, Acclaim simply responded 'no time'. This is NOT a management company that is looking out for the needs of owners.
This is one of several issues over the years of having them as a management company, which takes multiple phone calls and messages to get some sort of answer, and on average 1 week to respond to emails, if your lucky enough to get a response from them. In the time since I've owned my unit there have been multiple condo fee increases, with NO INCREASE IN SERVICE. NO VALUE for management dollar with this company!!! read more