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C. de SerranoA well-decorated four-story corner building…read morewith an entrance on Calle de Serrano. Artworks are sourced from different painters, past and present.
For walk-in, you wait till an uniformed salesperson is available.
They don't have the color of the item I'm interested in, so he offered to have one delivered to the store in "one hour". I double confirmed before leaving for lunch.
An hour spent at La Bien is wonderful. But when I returned, they said, a few more minutes. "Five? Ten minutes?" They can't say. So I left again and returned 45 minutes later. The item still hasn't been delivered.
I think they should set a realistic time for all concerned. The sales agent was kind enough to offer a cab ride to Global Blue. After a brief wait, we opted just to walk there, which isn't a five-minute away as they said. He also gave me a small pack of candies, and I brought it to the Madrid Open, for fun - thank you.