I have been a loyal beaverbrooks customer ever since my dad bought me first designer watch in my…read moreteens. Have bought 7 or so watches for myself and various jewellery as gifts. This experience goes back to late May when I bought an Armani watch from the Gateshead store. I only bought as everyday wear, but did not wear it. Sunday(01/06/14) when I bring it out to wear it I notice the date is on 32 rather then 01 as it should have just clicked over. So decide not to wear it and return it. When at the store to return it I get told that the clasp has scratches (very minor can't see it unless under light and looked at it at an angle) on it so can't accept the refund. So the manager says under the date issue is common and with the scratches can't refund. I explained the only way the scratches exist is if I was sold it with it on or they caused it when sizing the bracelet but would not accept this. So left the store very disappointed without refund or exchange. I also phoned the customer services who were clueless as normal. But the worst thing is salesperson tells customer services that I was told about the date issue in the store (if that was the case I would have bought another watch). Customer service person also admitted that it was hard explain the date issue without showing it (again not shown in store). Hope my experience is one off cause I can't see how I will be recommending this company to any friends or family. Beaverbrooks you have let a loyal customer down big time!

The Metrocentre is a large shopping centre in Gateshead, in terms of retail size, it is the…read moresecond-largest shopping centre in the UK. (As of October 2022) The mall offers free parking as well as having good public transportation links, it is around a 20-25 minute bus journey from Newcastle city centre, with an irregular train service, that pulls into the Metrocentre Interchange (attached to the shopping centre), which is even quicker. Anchor tenants include Marks and Spencer, Primark, Next, TK Maxx (featuring Homesense). There is also a large Odeon Cinema. Other stores include: Apple, Currys, WHSmith and many other large brands For a full list, you can check out their website: https://themetrocentre.co.uk/stores/category/shopping It is fairly easy to find your way around the mall, as the larger stores are signposted, if you're looking for a smaller store, it may be best to find out which of the larger stores is nearby, to make it easier to find though. There does tend to be a lack of staff around the mall to ask for help, which is disappointing. There is a good selection of food and drink options, mainly consisting of chains and fast food options, that have multiple outlets around the centre. For example, Costa and Starbucks have three stores, and Nando's have two. 4* - It may not be the prettiest mall in the world, with the centre surely showing its' age in the older parts of the mall, as it opened back in 1986, but it has a great selection of shops, in an indoor environment, well suited to a rainy, cold day.

The metro is a nice place in Gateshead were you can have a nice time at shops. It's also a good…read moreplace to hang about. 5 star!