When I booked my taxi, the woman was attentive, lovely customer service, took my name, the…read morepostcodes, the standard things. The taxi was booked at 12.30, the standard wedding carriage time, and I was told a predicted cost for the 8-10 minute journey. At twenty past twelve, a grumpy taxi driver strode into the private wedding party announcing my name and his displeasure at having to wait for us, looking me up and down- he'd arrived fifteeen minutes early, and been waiting for five. I wasn't letting it. Put a sour end on the night, and said my goodbyes instead of having a good dance to nsync. Crank drove away in a strop, "you just want dropping off in halfway house", no, sorry, I provided the postcode to the cottage where we're staying, "well I don't have it, do you want dropping off at halfway house". Maps on phones in the back we had to direct him, where he complained about the lanes and then charged us for turning around the car, the total higher than I was told on the phone. He was quite the sourpuss, and I was very grateful that as a non-local, I'm not going to have to deal with him again. Personally, I'd go with another company.

Excellent customer service. Good value for money and even offer a call back service so you don't…read morehave to keep a look out for the taxi they let you know when it's outside, awesome!

Great service! Punctual, polite driver and a textback so we knew exactly when the car was on the…read moreway and when it arrived. Will definitely use again

I ordered a taxi from the train station. Lady asked me to walk over to the office. I wouldn't…read moreusually mind but when i have previously done so, i have to sit and wait for up to 10 minuets extra in the office. I explained that i had an appointment so asked if a taxi would be there, ready. SHE HUNG UP ON ME!!! Last months i spent £60+ on taxis with Vincent's and am shocked at how rude she has been.

My sister and I experienced the complete opposite of Jo M's experience when, in May 2017, i'd…read morearranged a 4:30 am ride to catch a 5:00 National Express coach to Heathrow.When we realised that we'd been let down, my sister roused her husband from his sleep 8 miles away to chase the coach to Telford. Had it not been for my brother-in-law, our holiday to the USA would have been ruined. We will NEVER use Vincent's again. They had just ONE job to do and they blew it