I do not know how anyone could leave Access Medical a one star review.... they are the best urgent care- no, medical center in general- that I've ever ever been to. They are the kindest, most caring people I've ever dealt with in a medical setting. Wait time is always reasonable for a busy urgent care and they take the best care of me every time. I've been in twice this month with the flu and mono, both times they showed care and concern and made sure to rush my tests to help treat me ASAP. I will never go to another urgent care as long as I live in Encinitas. Thanks Access for the incredible care every time! :) read more

This is an urgent care facility and 2 employees didn't even wear a mask!!! I went for symptomatic Corona testing. They also said if it was positive they wanted me to come back in to discuss. Th!!?? Not safe. I asked why they weren't wearing a mask and they said we aren't near patients. I was 6' away at the time. Idiots. read more

I got a bill in the mail from my last visit. They only accept payment via phone or you can mail a check. What is this 1980?! So I called in and they put me on hold forever when I just want to pay a bill. How many people actually go through with paying these bills? I must have the patience of a saint. read more

the entire staff seemed like they had never even been trained in the medical field. i walked in, they looked at me, finished their gossip conversation then asked what i needed. took about 20 minutes writing my insurance information down and then called me later saying i needed to pay and my insurance wouldn't work. waited for an hour and a half just for the untrained pa to send me to get an x-ray. after the x-ray results came back with no issues she called me saying i needed to schedule another appointment for "further evaluation". save your time and money and never go here. these people try to scam you and will do anything they can to make you pay them more. read more

I've been going to Access Med. off and on for more than a year now and I am so thankful for Carol Butler and the staff. They are very professional and caring. Carol has helped me tremendously with my pain after two hip replacements, sciatica / pinched nerve in my lower back. Carol is fantastic. I mean this when I say, I have never experienced an RN better and I am 64 years old. Thank you so much for getting me back on my feet and enjoying life again Robert Bredeweg read more

Seems good to me. Hardly ever a line, staff nice, and doctors polite. Have no idea about all the 1 stars people have written.

Just horrible service and a staff that will deceive you. I got there on a Friday afternoon and was told that it would be a few minutes. There were 8 people in the waiting room. After an hour I approached the receptionist to ask how many Doctors were working behind the door. Only then did she say that there was only ONE "Provider" on duty. The term "Provider" means that you are going to see a nurse. After and hour and a half I threatened to leave and was only then escorted to an exam room to wait another 20 minutes. Advice to the owners. Just be honest! Tell the customer the truth and give them the choice to stay or leave. And don't advertise as an "urgent care" facility since there is zero urgency among the staff. The biggest joke is a small sign in the exam room that says that they would love to be your primary care provider. Ha! read more

My wife's doctor used to be at this location so she came into Access Medical by mistake thinking that this is where her appointment was. The front desk person talked her in to staying instead of driving to see her doctor. She said it would be quick so my wife stayed... 3 HOURS LATER they finally saw her, the whole time telling her that the doctor would be with her shortly. So if waiting 3 hours wasn't bad enough we get a $200 BILL in the mail for an urgent care visit! It was just for a sore throat and would have cost a fraction of that if she saw her doctor. To top it off their accounting department is completely unresponsive. To summarize this office is a nightmare... stay away! read more

I would NOT recommend this business to anyone. They do not grasp the concept of customer service. I was very sick and arrived at their office at 6:01 (they close at 6:00) and was curtly denied access even though the office clock showed 5:58. The employee could have cared less whether I curled up and died right there on the office door step. I called to complain to the office manager who escalated my call to the owner and to my surprise the owner leans on 'policy' and supports this employee's decision. Businesses and their employees have the opportunity to do what is required by policy or what is right because that is the human and kind thing to do. I understand offices like this cannot stay open all night hence the existence of emergency rooms but 1 minute past closing. Really? Then when I came back the next morning (after suffering all night long) as the first person in line, I ended up waiting another 20 min just to be seen. This office shouldn't claim to care about client health/care seems policy/process are the priorities. read more

UNBELIEVABLY RECKLESS AND CAVALIER MIS-DIAGNOSIS: Thank god I come from a medical family of MD's not Nurse Practitioners that I could reach out too after going to Access Medical. I ended up there b/c my step daughter who was visiting from out of state was experiencing: swollen tonsils, a sore throat, trouble swallowing, fatigue, body aches, and a mild fever. Our nurse practitioner asked a few questions, ran a throat swab test, and urine test which both came back negative for Strep Throat. Negative- meaning both tests indicated that she DID NOT HAVE Strep Throat. The NP proceeded to let us know that she didn't care what the test's say and that she "treats the patient, not the test results"and wrote a prescription for Augmentin, an aggressive antibiotic. When I asked, what if it was viral, she simply said well...we could do blood tests if we wanted to know. Mind you that if this was not bacterial and was viral, we would have been annihilating all the bacteria, both good and bad in my daughter's immune system. I requested the blood work to be done and the results came back in the following day from a very panicked member of the Access Medical Staff who said my step daughter was positive for Mono and needed to get off the Antibiotics right away. I told her that purposely did not fill the script and was waiting for the blood work. The staff member gave a sigh of relief informing me that the antibiotics would have complicated the Mono Symptoms. Next they then wanted to put her on the steroid Prednisone. I called my family for a second opinion before putting her on anything. My gut told me there was not much you could do about Mono except take Tylenol and get lots of rest. Family confirmed, that if she could swallow and keep food down there would be no benefit from taking prednisone and potentially some adverse side effects. Whats worse is I found out that giving antibiotics to someone with mono will have them break out in a rash. While they didn't put my daughter's life at risk, they certainly didn't have her well being in mind. All I can say is this kind of hack medicine needs to be stopped. Go see a Doctor and stay away from this place. Disgusting...absolutely disgusting. read more

Horrible! We had insurance issues and I made payment arrangements with them to pay a monthly amount until the issues were resolved. I paid the first payment and they sent me to collections!! For $150, seriously. Finally my insurance paid and they are trying to make me go after the check. AND I will probably never see the money they owe me. Horrible customer service in their billing department. NEVER EVER AGAIN will I or any of my friends go to this Center. read more

****LESS THAN ONE STAR******* Today I had to come into Access Medical because I was suffering from severe dehydration, a severe migraine. I had not been able to eat, drink, got very little sleep, or keep any medication like Excedrin or Imitrex down, for almost 48 hours. I was in bad shape and I needed some compassionate help with my severe dehydration and severe nausea. I waited an hour in the waiting room, when I was finally called back to see what I thought was a doctor, which was actually a PA, I told him what I was experiencing. I was hoping to get a hydrating IV, and a shot for my severe nausea. That's it, no drugs, no pain medication, nothing illegal or unreasonable. The entire time he stood there posturing towards me, arms crossed in front of his chest, with an unbelievably smug look on his face. He actually tilts his head back and says I'm not giving you an IV, I won't do it. I asked him why and he had no logical reason why other then he just wasn't going to do it. He also said what if a real emergency comes in and I don't have any IVs to treat them? As if what I was going through wasn't an emergency at all. Being unable to eat, drink or keep anything down for almost 48 hours, throwing up multiple times, was an emergency. That's why I was there. It was 115, and they close at 3 o'clock. And he was going to wait for a real emergency, maybe a man? There's so many things that bothered me about how this man treated me today, but it was mostly how uncomfortable he made me feel in that small room with him. His mannerism, condescending speech towards me condescending mannerisms towards me, and inability to come up with a logical solution was astounding. As a woman I felt talked down to, not taken seriously, treated with complete and total disrespect, it was unbelievable. If you want to have a long wait, possibly be treated with a severe amount of disrespect and condescending male energy if your woman, then I would come here. If you want actual help and relief with your medical condition, I would go anywhere else other than this place. read more

This place could do with some more efficient check-in procedures. It's very slow. We arrive when the doors opened Sunday morning at 9am and were perhaps 3rd in line. No one even acknowledged our presence after we signed in for 45 minutes (they were busy typing, filing, checkin e-mail .. who knows what ...) after which time I was asked to pay the co-pay and wait again. About 15 minutes later we were seen/ NP Jennifer was fantastic and we got our drugs and a happy diagnosis. read more

Nurse practitioner was very sweet. Front desk was lacking and where I took stars off. I was told to go next door to imaging to see if they could get me in for a quick appointment and then to report back. In the 2 mins I was gone they had already called me to collect a deductible even though I was told to come back after I checked in next door. Here's a tip: communicate with each other. It's insulting when you're chasing someone down for a $23 payment. read more

Walked in without appointment and after a relatively short wait (I've waited longer, occasionally much longer, at doctor's and lab offices when I had an appointment) was ushered in. After taking my vitals, got right to dealing with my issue. Staff was caring, knowledgeable and persistent in resolving the problem. Issue fully resolved. It was an pleasant and entirely satisfactory experience. read more

I would like to write a review about the exceptional service and care provided by Katie, the referral coordinator. There have been two separate occasions in the past year where Katie has single handily displayed urgency and care for my daughter and myself in processing referrals and arranging appointments and sorting out insurance issues. Katie has been extremely kind, caring and gone out of her way to ensure my family members received the best care they needed. We are so grateful for her knowledge, dedication and urgency for our family's medical care. I cannot thank her enough. read more

The center and NPs have helped us through many health crisis. They have stitched us up, sent us to the ER, and prescribed meds when we needed them. read more

They certainly try but the facility is old, their record keeping is poor. Doctors are overworked, late, and experience is somewhat suspect. A slash beneath my kids toe needed 5 stitches and doctor tried to talk is out of using stitches at all. I insisted. His toe is fine now. It is a good use of your time to keep looking for other clinics... read more

If you need medical attention right away, I suggest to go somewhere else. They take forever to see you. It was a mistake taking my dad here... Staff are not that friendly as well. Learned my lesson to never come here ever again. read more

It was an emergency. Was covered on my insurance plan. I had a very competent doctor that was thorough with exam, xray and meds. She was great. Staff was friendly and efficient. A bit of a wait. Proper paperwork, follow-up, test results to primary doctor, etc. Recommended read more

I would give 0 stars if possible. The slowest "urgent" care ever. Came here needing a consultation for my throat pain and waited 2 hours. This place takes appointments which is so strange so every appointment was priority over the walk ins. Minutes before i was supposed to go back and see the doctor, the receptionist let me know that she just had the chance to look at my chart and my insurance did not go through. Why didn't she let me know while I waited there for TWO HOURS? My policy was recently updated, so there was no reason for it not to go through. She said my only other option was to pay $110. I'm sorry..... no? That's so pricey for a 15 minute doctor consultation. At this point i was crying because I was in pain and so frustrated with the situation. I left not seeing a doctor, most likely with strep throat. Thanks! Also, the receptionist was coughing which was concerning but not as concerning as their wait time. Will never be going back here. A little boy with a broken wrist also waited for 2 hours and ended up leaving with his mother because he was never seen either. Disappointing. read more

This is without a doubt the slowest medical office I've ever been to. Awful wait times. You're better off going to another provider or to ER. I sat rotting in the waiting area with 102 degree fever for nearly 2 hours. I read the other 1 star reviews and all are accurate. Avoid this place at all costs read more

4 Stars: This place can get kind of busy, especially during the flu season that we've all been experiencing. Although sometimes it can get a little frustrating as they were a little slow getting us our ibitial prescription, overall they try really hard and the receptionists were very nice. This was a nice alternative when we couldn't get in to see our doctor. read more

Do not use this urgent care. They left me waiting for 1 1/2 then put me in a room for another 15 minutes. I couldnt breath and called the nurse, they immediately called for ambulance and then charged me $220 plus a $30 fee because it was a Saturday. their was not a dr there but a nurse and she never even spoke to me. I asked if they can do something about the cost and said no! Since I have a $3m deductible I have to pay out of pocket for this and it would have been at $110 if I did not have insurance. You have to wait sooo long and than are not seen by a doctor then they charge you unbelievable amount for the visit. Go to LaCosta Urgent care they care about you and do not over charge. You are always seen by a doctor. This was a very bad experience.Stay away! read more

Terrible, terrible, terrible!! Wish Yelp has the system which gave them "minus stars" or "no stars"!! 1: even though I made an appointment, I could see the doctor 1 hour later. 2: when I came here for urgent care, by walk-in, I had to wait for 3 more hours to see the doctor for less than 5 min. The medicine which the doctor gave me didn't work at all. 3: the lady is at reception desk (she is not white...maybe Asian or Mexican)...well, she could manage the schedule better. When I stop by their office again to pick up the documents, she asked me to stop by AGAIN tomorrow. Even though the other nurse (unfortunately, she wasn't there at that time) called me and made sure that I could pick up the doctor's letter on that date. I said "No." And then she even said "someone must have called you and explained yesterday." Well, I didn't receive any phone call from you guys!! Again, I said, "No", and 15 min later, I could receive the doctor's letter. I can't understand why she asked me to drive here again tomorrow rather than waiting 15 min!! Stupid!! read more

I needed stitches in a couple of badly cut fingers. Even though I was the third patient to be seen, they took me to a room and started cleaning my hand, where I waited until the nurse, who happened to be Cheryl, came in to stitch me. She saw me several times after that for wound checks. Cheryl was incredible and I could not have been happier with the service that I received. read more

Terrible customer service. Went in for a routine USCIS medical exam on Monday. Was told the results would be ready by Wed. Then was told the doctor simply doesn't come into the office so we would not have the docs by Thursday, then it changed to Friday, and now they are saying Monday! Where is the doctor? Absurd. They have no problem collecting your money but when the time comes to deliver what you actually need they tell you the doctor simply doesn't exist. read more

The last two times I came here with an appointment I had to wait 1 hour. The NP did not seem empathetic nor very caring. I will definitely not be going back. read more

This place is miserable. Had an appointment....then waited...well, actually still waiting... for an hour and a half... and counting. I actually think they might forget I'm here and just close up shop. read more

Long wait in waiting room and exam room and statements do not accurately reflect amounts actually paid for services on each date ( the totals do add up though). I received much better service and prices from my new provider, ASAP Urgent Care in Encinitas. read more

As a longtime resident of Encinitas I've driven past Access Medical Center many times but thankfully have never had cause to require a trip to the Urgent Care. That changed last Thursday when my son had a biking accident. He was scraped up pretty badly and I was worried he may have fractured his clavicle. From the moment I walked through the door I could not have ben treated with more professionalism by the staff (especially Katie) They quickly took my son back to an examination room for treatment and eventually an X-ray on his shoulder (thank goodness is wasn't broken) He required a couple of stitches on his knee, was bandaged up and we were on our way back home. I cannot say enough good things about my experience with Access Medical Center. From the moment I stepped through the door to the moment we left their concern for my son and their overall professionalism was beyond reproach. To all the Yelpers out there, I highly recommend! read more

My 5 year old son hurt his leg and I was worried he had broken it again. We make trips to Rady's far too often and the cost is crazy. We went to Access Medical Centers and they were able to order an xray at the diagnostic center next door and tell me that it was not broken within a matter of 2 hours, not 6-8 hours. Most of the time was spent waiting for the xray at the diagnostic center which works walkins into their schedule as they can. The staff was very friendly and the paperwork and fees were minimal (they accept our insurance). read more

Perfect very fast professional service from the girls in front to Doc in back. It moves along a little better if you call for an appointment, but service is very friendly. read more

I love this place! We have been here on several occasions for immediate care. A month ago, I fell down 9 stairs in my house, crashing into the bannister on the landing. I ended up with a deep gash next to my eye. Nicole, the PA, saw me within a short amount of time and determined that I needed stitches. Although she could have done the stitches, she asked me if I wanted to see a plastic surgeon who specializes in eyes. Dr. Iyengar, in the same building, operated on me the same morning and did an awesome job. When I was ready to go home, I needed a ride, but had never taken Uber. Lauren, the receptionist, helped me by setting up my ride home. EVERYONE in this office is kind, efficient, knowledgeable, and helpful. It is also very conveniently next door to Imaging Care, where you can get x-rays, as needed. It is so nice to have a great place to go, efficiently located, for immediate, professional care from kind practitioners!!!! read more

When I called, they said to come on in. Never mentioned that they take appointments. I'm currently working up to waiting 3 hours to be seen!

I see Nurse Practitioner Cheryl Jucksch and I couldn't be happier with the level of interest and concern she provides me as her patient. Honestly, having been at doctors offices where I felt like I got lost in the shuffle going from department to department, Access in Encinitas is like doctors' offices "used to be". Personalized attention, she's in no hurry to rush to the next patient (which I realize she needs to do) but she is thorough and focused on me while I am with her in the office. I like her and I think you will too. read more

Cheryl Jucksch really knows her stuff. You can tell she truly cares about her patient's well-being. Highly recommend.

Went to access medical because I cut my finger and the bleeding wouldn't stop. It says on their site that they do stitches. Did the online check in. Went to my local clinic at the time that it said to be there. The receptionist informed me it was an additional hour and a half wait!!! Why didn't the online check in notify me? read more

I was very happy with the service at Access Medical Center. After a bike accident, the nurse practicioner who treated me was very professional and courteous. I left the office feeling that I received a high quality of care and had the best treatment possible. read more

I sliced open my foot at the gym up the street by stepping on a metal plate and walked over without an appt. It was a cold morning and Tamarin let me come in 10 minutes earlier prior to them opening at 8am. She was warm and friendly and made me feel like a member of her family. Then I went into see Dr. Nicole who put 5 stiches in my foot. I'm not good with shots, but she did an amazing job with my foot and put the stiches in and did a very great professional job and she and Tamarin were wonderful to me! highest rating possible and I'd go back any time and highly recommend this place to anyone! read more