I've been seeing Dr. Casey for many years as my GP. She is great--she displays care and empathy,…read morebut is tough when she needs to be. She is great at communicating and keeping me involved in my care. The support staff and other practitioners are also nice, always making it a positive experience.

I have been cared for by both Dr. Yuan and her PA Samantha and I couldn't be happier with the…read morequality of care they have provided. Samantha has actually come to my home when extra care was called for. They have referred me to specialists in order to determine the exact cause of my ailments. They have been caring for my 95 year old mother for a long time and always take the time to listen to and address her complaints. We feel so fortunate to have found Prospect Internal Medicine.

I read through some of the below reviews though I've only started seeing her since 2019. All of the…read moreinteractions with Dr. Yuan and the PA's have been about as good as I could ask for. I've never had issues with waiting to see the doc and she hasn't ever tried to "hint" at specific medications or programs. I've always had a great experience with her staff as well. Everyone clearly knows what they're doing in the office and I'm able to get appointments when I need them. Dr. Yuan even agreed to see me the day after I'd arrived home from China in Jan 2020. Thankfully no COVID. I'm not sure I could recommend her or her practice more. This isn't some place with 40 doctors where you see a different person every time and that's really beneficial because she's gotten to know who I am, what works for me and what doesn't. I also don't have to talk to a new doctor every time I go.

AVOID AT ALL COSTS. This practice itself is a hot mess. My other doc here left without any notice…read moreto me (she was actually pretty good and I suspect left because of the mess this office and Norton in general is). I was told I could go to this doctor but her wait was for MONTHS and MONTHS. So fine, I wait. Here's the thing though - I needed a refill on my prescription for cholesterol med. CVS needed them to call it in because it didn't transfer from Walgreens. She refused to call it in, saying I'll need to see her first. She recognized I got the earliest appointment (would have to wait 1.5 months without meds, after already waiting 5-6 months just for the privilege of seeing this new doc). --but said she won't refill it until she sees me in mid December. What? It's cholesterol meds, not a controlled substance. I said to her nurse/office staff "So let me get this straight...my doc ditches me with no notice, then you send me to this doc and she says she won't give me a refill that my doc that left me prescribed because HER SCHEDULE is too booked to see me in time?" She replied "Yes". I said don't worry, cancel it. I'm done with location and cancelling with my gyno who is part of this practice too because of this. Shawna Kauffman doesn't care about my health. I don't see why she'd care for yours. This location has been a hassle to deal with since day one. These doctors and their egos - they're going to seriously hurt someone here. I'm so sick of lazy docs that think they're all that. Oh, btw, no one has figured out why I lost almost 50 pounds now (with other health issues). So you think I would be a priority. But no. I go on a long wait list just to get the chance at 20 min (if I'm lucky) appointment. No thanks. I'm done with Norton period. And you should seriously stay away from this doc and that place in general.

I do find it disappointing that the office of Dr Shawna Kauffman sends you away with a referral to…read moreanother Doctor. I had bursitis in my elbow and was so painful and swollen I could not sleep. The girls in office were to setup appointment the following day. I had to call them twice to remind them that I had limited use of my arm, and was still in pain. By closing time they finally called me back and made appointment in a few days. The staff is friendly but when you walk out the door, they have no idea or empathy for your problems.

I wouldn't even give this hospital a 1 but there isn't an option for a lower score. I was scheduled…read morefor an 11:30 appointment. When I checked why there was a delay, kelly let me know she had to out me back on the schedule and rescheduled me for 1. Totally unacceptable, avoid this location!

My wife goes here to get a CT Scan several times during the year. The staff here are very friendly…read moreand most helpful during the whole procedure.

Best doctor ever! Her care during my pregnancy was amazing!…read moreThrough my fears and questions, she was there! She always gave me options and shared the most effective treatments, options. My delivery was amazing and she followed my plan!

I went there today for a CT Contrast. Lisa is the receptionist and Dana is the technician. They…read moreboth were kind, comforting and very professional. I had a terrible pain in my stomach from my diverticulitis, and they did their best to help me feel comfortable. I was very impressed with them and I appreciate their kindness.

Janet Scherzer has a horrible habit of not sharing every detail, warning, and side effect of a new…read moreprescription. I went in for a new birth control prescription and she told me I couldn't start it till my next cycle (3 weeks later), when I could've started it right then, it would've just delayed my cycle a little bit, no big deal. Well now I'm pregnant. 8 weeks along. Thanks Janet for not telling me all the information I needed for this birth control. Another time, I was in the process of being tested for ADHD/ADD and my whole immediate family takes some sort of attention deficit medication so Janet told me it would be okay to take their medication for the time being until i got the clearance for my own prescription as it was the end of my senior year. I was planning on going to UofL while doing the work-study program to pay for it. Needless to say, I failed my drug test with amphetamines as the only thing showing up. Of course, she wouldn't write a note stating she gave me clearance to take my families meds as her medical license would've been revoked.

I haven't been here since I moved to Jeff, but I brought Mom in today. I have to say the entire…read morestaff has been nothing but wonderful. The receptionist was friendly and didn't get impatient while I fumbled for Mom's medical cards and other information. Her nurse, Pam, was efficient, upbeat, and an absolute joy to talk to. Her provider, Jessica, came in the room with the biggest smile on her face, and it stayed there the entire time. I don't think I've ever seen an office with a staff like this. If you need immediate care, this is the place to be.

Most of staff are friendly. Dr Grimlin is a great physician. The nurses are great Nurse Practioner…read moreis also a great care giver. This facility takes your illness seriously.

Dr. Lowney is the most intelligent, calm, and compassionate doctor I have ever seen…read more I am not a fan of needles, but the shot that Dr. Lowney gave me is one of the few that truly didn't hurt! I could not be happier with her and her excellent partner Tammy. Together, they make up the best practice that southern Indiana has to offer!!!

After being a Patient of Dr. Lowness for 4 years, having my routine yearly plus visiting the ICC…read morefor the nasty stuff that pops up. When I tried to refill my monthly prescriptions, they were denied and I was told I needed to make an appointment to be seen. I did and upon arriving I was told that they had dropped me from care, thus my scripts were rejected. When I ask why, I was told I needed to talk to the office manager, I said great when can I see her? I was then told that the best that could be done was for me to call her, leave my name number and reason for calling, I suggested just a moment of her time while I was there and was told she was much to busy dealing with current patients, after all they take precedent over current patients. The sad fact is I like Dr. Lowney, I'm not real sure what went wrong.