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    Acceptance Insurance

    4.4 (14 reviews)
    Closed 9:00 am - 7:00 pm

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    Services - Acceptance Insurance

    Car and truck insurance

    Homeowner or property

    Vehicle

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    3 months ago

    Very nice and friendly agent and very cheaper car insurance im really surprised the price... thank you...

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    7 months ago

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    Review Highlights - Acceptance Insurance

    Christian did a great job straight to the point and helped me out to get my first insurance on my car .

    Mentioned in 3 reviews

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    Elida Chavez Agency - Farmers Agent

    Elida Chavez Agency

    (1 review)

    Alum Rock/East Foothills

    PUBLIC COMPLAINT: Farmers Insurance through its agent Elida Chávez (CA License #: 0F35569) located…read morein San José California, left us without coverage our vehicles since January 18, 2021 (more than two weeks without notice) despite have paid them online and in advance for the monthly payment of the contract that ends in the month of March 2021; Justifying that it was an error in her system when processing the payment. With proof of payment for the month of January 2021 in hand, Farmers agent ELIDA CHAVEZ lies to her clients, telling me that to this day we are still insured from any accident, with evidence in her system of disbursement of days without insurance (more two weeks of risking our lives and vehicles for lack of coverage). Farmers Insurance and its lying agent, Elida Chávez, prove themselves ineffective, negligent, scoundrel, unethical, and unprofessional by providing deplorable and unacceptable service. Be careful when hiring with this agent. QUEJA PÚBLICA: Farmers Insurance a través de su agente Elida Chávez (Licencia CA #: 0F35569) ubicada en San José California, nos dejó sin cobertura nuestros vehículos desde el 18 de enero de 2021 (más de dos semanas sin previo aviso) a pesar de haberlos pagado en línea y en anticipo por el pago mensual del contrato que finaliza en el mes de marzo de 2021; Justificando que fue un error en su sistema al procesar el pago. Con el comprobante de pago del mes de enero de 2021 en la mano, la agente de Farmers ELIDA CHAVEZ miente a sus clientes diciéndome que a día de hoy seguimos asegurados de cualquier accidente, con evidencia en su sistema de desembolso de días sin seguro (más de dos semanas de arriesgar nuestras vidas y vehículos por falta de cobertura). Farmers Insurance y su agente mentirosa, Elida Chávez, demuestran ser ineficaces, negligentes, sinvergüenzas, poco éticos y poco profesionales al brindar un servicio deplorable e inaceptable. Tenga cuidado al contratar con este agente.

    From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the San Jose, CA area since 2011, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #0F35569

    AAA San Jose Brokaw Commons Branch

    AAA San Jose Brokaw Commons Branch

    (143 reviews)

    North Valley

    I had an outstanding experience with AAA customer service thanks to Angelique, Jenn (Manager), and…read moreShree. From start to finish, they were incredibly professional, attentive, and genuinely committed to helping me. Angelique was patient and thorough, making sure all my questions were answered clearly. Jenn, as the manager, demonstrated exceptional leadership and went above and beyond to ensure everything was handled smoothly and efficiently. Shree was equally helpful, kind, and responsive, making the entire process stress-free. It's rare to come across a team that is not only knowledgeable but also truly cares about customer satisfaction. Their teamwork, communication, and dedication made a big difference in my experience. I highly recommend AAA, especially with a team like this supporting their customers. Thank you all again for your excellent service!

    To Whom It May Concern, I am writing to formally complain…read moreabout repeated misinformation and lack of follow-through by staff at the AAA branch on Brokaw Road. A few months ago, I went to this location to handle my mother's handicap placard using a valid Power of Attorney. I was incorrectly told by a staff member that a Power of Attorney would not work under DMV rules. This information was false. I later confirmed directly with the DMV that a valid Power of Attorney does cover all of my mother's DMV-related needs, including this matter. Yesterday, I returned to the same AAA location to cancel two memberships--one for my mother and one for my aunt--both of whom I legally represent under Power of Attorney. The front desk employee, who identified himself as Javier, stated that he would remove both individuals from the account and that all calls would stop. Unfortunately, that did not happen. Today, I have received multiple calls from AAA stating that these accounts are "expired" and need renewal. I had to repeatedly explain that both memberships were already canceled and that both individuals have permanent handicap placards, making the memberships unnecessary. This reflects a serious lack of communication, training, and follow-through by your staff. Power of Attorney is a legally recognized document, and it should not be dismissed or misunderstood by AAA employees. Additionally, when a cancellation is confirmed in person, it must be properly processed to avoid continued harassment by phone. I expect the following: 1. Immediate confirmation that both accounts are fully canceled 2. Written assurance that no further calls will be made regarding these accounts 3. Proper staff training regarding the validity and scope of Power of Attorney documents This situation has been unnecessarily time-consuming and frustrating and should not happen again. SMH ‍

    Acceptance Insurance - autoinsurance - Updated May 2026

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