This review is long overdue, (I purchased at the beginning of the year), but I am more than happy…read moreto be writing this as Kyra Pigford needs to receive the well-deserved credit for going above and beyond to get us an insurance plan. She spent nearly four hours on the phone with us and never showed us even a hinting of frustration nor disrespect as we were going back and forth on deciding on the plan. She is a true demonstration of what customer service looks like and even stayed on the call after hours in order to make sure we were content with the plan we purchased. I am a first-time purchaser of insurance, so this was an experience that was a bit lengthy and confusing, but Kyra was there to guide my parents and I when making the purchase. To the company, please value and appreciate this dedicated employee! THANK YOU KYRA, YOU ARE AMAZING!!! -Gina

My renewal was up and decided to explore my options with a different company, i came in and Fatima…read morewas really friendly , patient and provided me with important information and guidance in making the right choice for my families auto insurance! The process was very smooth and overall experience was great!

Ken Smalley is by far the hardest working Insurance Agent I have met…read more I had a very difficult property to insure in the Auburn area and prices were coming in far higher than I anticipated or budgeted. Without a reasonable price for insurance I would be unable to purchase this investment property. Ken worked on it and was able to provide a viable and reasonable solution. Without his great efforts I would have been SOL. Thank you Ken!

Too expensive. You have to pay. All the payments at 1 time…read more Hard to get an agent. Yes, I have to have previous insurance good driving record. Homeowners, I want you to bundle. It's just too expensive.

The BEST insurance in sac! Very helpful, extremely knowledgeable and awesome to work with. I'd give…read more10 if I could.

Brian and Wendy are gifts from god, straight up. I used their services for about 2-3 years and…read morehated switching but I had to go with lower rate and more coverage. In those years they truly helped me out so many times, from answering my silly questions about car insurance in Mexico to always send me declarations and modifying my policy at random intervals on the spot. This place saved my ass when no one would insure me, I definitely recommend.

Greg is very helpful. They answer whatever question you may have. Had an accident and they helped…read moreand advise the entire way.

I've used Greg for my personal insurance, and I've referred him to many of my clients as a mortgage…read moreprofessional. What I love about Greg is he breaks down the coverage to not ever over insure and when things get bumpy he is there for my clients. I will be using Greg for many years as he is honest, ethical, hardworking and just a fun guy once you get to know him. Thank you Greg and team for always having my family and my clients best interest at heart!

This place is great! I've been getting my auto insurance here for years. Ron is always a phone call…read moreaway and always ready to help.

I have never had such a frustrating experience with an insurance company…read more I called Freeway Insurance simply to change my deductible because my auto loan company notified me that my coverage was considered deficient and I was at risk of being force-placed into an additional $255 insurance policy. What should have been a simple request turned into a nightmare. I was hung up on SIX different times while trying to get assistance. When I originally called to update my policy after trading in my car, I was told I had to cancel my existing policy and start an entirely new one. This resulted in me having to pay an additional $750 just to keep coverage in place, on top of my regular payment that was due only two weeks later. The process and costs were never clearly explained. To make matters worse, I received notices in the mail stating that my policy was missing required vehicle photos. However, when I contacted customer service, they could clearly see that the photos had already been submitted and simply uploaded them to my policy themselves. So why was I being threatened with issues over documents they already had? The lack of communication, repeated disconnections, conflicting information, and overall disorganization caused unnecessary stress and wasted hours of my time. Insurance is supposed to provide peace of mind. Instead, dealing with Freeway Insurance has been one of the most aggravating customer service experiences I've ever had. I would not recommend Freeway Insurance based on my experience.

Spoke to Jazmin H. after talked to Brian about my quote. Help me out with my quote and it is…read moreadorable for my 2 vehicles. Great service and attitude. Definitely recommend Freeway to family and friends. Its Affordable.

Absolutely the BEST insurance office. Jennifer & Candice are amazing. They are always willing to…read morehelp, knowledgeable and friendly!

After several months and several attempts she was unable to resolve my issues with my auto…read moreinsurance policies. Switched to a new agent a couple of miles away and my issues were resolved on both cars in a week.

I have been a customer of theirs for over 7 years. I have always enjoyed the customer service I…read morereceived. I've had a couple cars over the years and it was easy to add a vehicle to my policy. I even got my home insurance from them when it was required to at one of my prior homes. Unfortunately one of my vehicles was stolen but it was paid for by the end of the month. And I was given a free rental for 30 days and it wasn't even part of my insurance coverage. BOLT Insurance Services is a broker that will get you the BEST POSSIBLE PRICE, when I was shopping for Car Insurance I got a quote from Progressive and BOLT got me Progressive Insurance at a better price then progressive quoted me when calling them direct! I was blown away and still don't understand how that work's.. Smh.. Either way I am extremely Happy with BOLT and their services.. I highly recommend them .. Oh yeah and the whole office is bilingual-Spanish. And if I'm not mistaken I heard someone there speaking Russian too..

After my girlfriend and I shopped around for multiple insurance quotes, we THANKFULLY found Bolt…read moreInsurance. Not only have they saved us the most money on our policies, the customer service is much more personable and professional. You'll see once you talk to them. You really matter to this business! Dont bother shopping around, go to Bolt Insurance! Thanks guys!!

Quick return call, very courteous and professional from Tim and Michelle. Very experienced agent.read more

I had this location as my insurer some years back. My grandmother died, and at a stop on the way…read morehome from her funeral, my parked, locked car was broken into and my suitcases and cds were stolen. When I explained the situation, the insurance agent at this location was abusive over the phone and called me an idiot for having left my suitcases in the car, like I could lug them into every place I stopped. I'm really glad yelp is around so I can tell the world what a nasty, spiteful person he was. Grandma's dead, and he's hollering because I got robbed on top of it.

I can't say enough good things about this insurance company! Always friendly staff, quick response…read moreto questions, problems or issues I have. On top of everything I need and great prices! Customer service is amazing. They helped me through an accident and got everything taken care of super quick.

I w.as looking for insurance for my mobile business since October. No one would touch our business…read more I decided to Yelp it and Armar has great reviews so I decided to give them a try. Fernando contacted me first thing the next morning. From there he kept in contact with me along my process. I was so pleasantly surprised that he was to get me covered an an amazing price and timely fashion. I tried 6 other insurance agencies.....he came to my business today where we signed papaers and we are officially insured! What a piece of mind. Fernanado is a great agent. Great personality and wonderful at quickly responding to my questions or conversations. His communications skills are outstanding! Thank you Fernando!!!!