I have never had such a frustrating experience with an insurance company. I called Freeway Insurance simply to change my deductible because my auto loan company notified me that my coverage was considered deficient and I was at risk of being force-placed into an additional $255 insurance policy. What should have been a simple request turned into a nightmare. I was hung up on SIX different times while trying to get assistance. When I originally called to update my policy after trading in my car, I was told I had to cancel my existing policy and start an entirely new one. This resulted in me having to pay an additional $750 just to keep coverage in place, on top of my regular payment that was due only two weeks later. The process and costs were never clearly explained. To make matters worse, I received notices in the mail stating that my policy was missing required vehicle photos. However, when I contacted customer service, they could clearly see that the photos had already been submitted and simply uploaded them to my policy themselves. So why was I being threatened with issues over documents they already had? The lack of communication, repeated disconnections, conflicting information, and overall disorganization caused unnecessary stress and wasted hours of my time. Insurance is supposed to provide peace of mind. Instead, dealing with Freeway Insurance has been one of the most aggravating customer service experiences I've ever had. I would not recommend Freeway Insurance based on my experience. read more

Spoke to Jazmin H. after talked to Brian about my quote. Help me out with my quote and it is adorable for my 2 vehicles. Great service and attitude. Definitely recommend Freeway to family and friends. Its Affordable. read more

Unprofessional and they hangup on you and call you back and hangup on you again and a lady answers and hangs up on us after we ask to speak to a manager. Osvaldo Hernandez is rude. And needs to be fired! He's disrespectful!! read more

Freeway Insurance - Osgnod and Alejandro are unprofessional people - Home & Rental Insurance Near Me - Sacramento, California

Jose saved me over a 125 month with Freeway Insurance and provided me with great customer service

Jesse is amazing!!! He saved me so much $$!!! I would definitely recommend him to my friends & family. read more

Tuan Le was great, great costumer service and tolls his time to explain everything and great attitude.

Osvaldo Hernandez sold me an auto insurance plan . He told me I needed to pay first and last month along with the broker fee which is something i never heard of. I found out at the end of my last month that I still need to pay the last month again because it turns out it was part of the broker fee. Pretty much Osvaldo had scammed me and told me it was because of my young age . Please do not trust these people espespecially Osvaldo Hernandez . There is no first and last month. It is a scam tactic for a bigger commission. I had customer service chuckling over the phone and told me it was my fault for signing read more

They charged me $100 to make a few changes on my policy. That's outrageous!!!!!!!I I'm dirt poor and $100 is a lot of money to me .I asked and begged the agent to lower the charges and he said he couldn't. Really ,,how can Freeway Insurance justify charging me $100 for something so easy for them making changes on my policy that take minutes read more

Stay far away from this fraudulent company (they also use the alias Cost-U-Less, Infinity and Kemper). They wont let you read a contract without signing it. I got a quote and was scammed into signing the contract because I trusted Lesly Ramirez but the policy was completely different than the quote she gave me over the phone. I have to go into their office so I can read the cancellation policy before I sign it. read more

If you're looking for affordable insurance you're looking in the right direction. Sales representative Tuan N. Le helped me find the most affordable insurance for me and my situation. He was very nice, on top of everything and very helpful. Ask for him the next time you need a quote for insurance. read more

Was lied to by the person who sold me policy since then I've had fraudulent activity on my credit card and I was overcharged $100 and a refund was refused don't do business with them!! The reply back on this was FAKE, it's just automated they don't actually have people fixing things. STAY AWAY !!!!!! read more

Tuan le is the best representative you can ever speak with. He is helpful, kind and patient. I received my car insurance in 2021 and just now got insurance for my second vehicle. I called the customer service line and coincidentally Tuan answered and added insurance. He is located in Sacramento. Ask for Tuan when trying to get car insurance. read more

I'd like to thank Freeway for hiring Alex Harritt, he has been ultra professional and helped us save over $150.00 per month with our cars and renters insurance. Alex is great, I will recommend him to all my friends and family. GREAT JOB FREEWAY INSURANCE I'll be back read more

I needed full coverage insurance on two of my vehicles and I was able to get a good rating. Mr. Brian Molina was very helpful and gave me the ratings from different companies. I had recently got into a car accident and only had liability so I know the importance of having full coverage insurance now and I'm glad I can drive feeling more protected and secure now. read more

Well needed insurance and after they told me the quote I ask if there was any way to get it lower. She put me on hold and then came a little later and got it down a few more dollars. I had no Idea that 200 if the over 600$ for basic liability was for broker fees nor did she disclose this. So went to other insurance company and saved 155$ read more

only leaving one star because i have to, customer service is HORRIBLE, they give you the run around. they steal money that is owed back to you. They sign you up for policies which you didnt ask for that get cancelled the following month. leaving you without insurance and then they dont wanna refund money back to you that they dont earn. i have been calling for the last 30 days trying to track down money that they even said they owe me. Louis Lopez is rude and over talks you and will not allow you to speak with anybody above him. DO NOT USE THEM!!! read more

I've delt with Freeway insurance for a few years on and off, every time ive had a hassle or got screwed somehow. I ended up at the Arden location office and met Joseph. I told him the issues ive had and was currently dealing with, using Freeway insurance, and he was so quick to help get me situated with new insurance, made sure i had access to my roadside assistance, it may seem like little things that don't matter, but to me, it does matter. My driving record is horrible so unfortunately Freeway is the only insurance i am actually able to afford. Therefore, i was grateful for Josephs help, he gave me his personal cell phone number, allowing me to contact him with ANY TIME i needed him for anything about my policy, that, i am super grateful. I have to renew my policy soon, and have to go thru freeway insurance again, i will most definitely be going in office to visit Joseph for my insurance reup. :) read more

I was ripped off bad. SCAM please look elsewhere! I was looking to renew my insurance and add a car to my current policy and my premium increased significantly. Found a new insurer for less than half the price and freeway would NOT give me a refund. Please research before calling. NEVER AGAIN read more

Still no resolution from this place. Not even Progressive can get a hold of them. Complete scam artist! Do not use this insurance... You will be at risk! read more

This place has excellent customer service and was quick and efficient. Highly recommend getting insurance from here

Called to get my insurance brian molina was his name he was amazing got me full coverage for a great deal i am a very happy customer thank you so much for your help read more

This is the worst place that I have ever been to. The first time about 2 years ago they messed up my insurance quote and just about two weeks ago that did it again. Quoted me at 140 a month to have the insurance company call me to tell me that its going to be 220. I even called to speak to the broker and did not get a call back. Stay away from this place. You get what cheap shit you pay for. read more

Excellent customer service, very patient and made sure to give me the most reasonable prices!

Adriana was really nice she was able to drop our sign up fee from 260$ to 110$ for liability and uninsured motorist our fee would be 63$ a month for car insurance she was super friendly and got us the best quote and super informative. read more

Thank you for always being so helpful. Fast and great service. The whole team here is awesome..... No hassle, no long wait and very knowledgeable. read more

My first time getting insurance.! Alex H at freeway insurance was extremely helpful.! Definitely a five star experience.!

Lucia Medina, She has been a great help to me today. She helped me get my 3 cars insured for a little amount of money. Very good, customer service. read more

This place is fraud. DO NOT BUY INSURANCE FROM THEM. They would not issue me a refund even though I changed my mind within the day and NEVER signed any documents. Their customer service line is a joke and you will never get to the refund dept. Im out $400 too. They transfer you around in circles and no one will issue refund. Zero stars should be allowed, bc thats what they would get. read more

Super easy and reliable. Great customer service I had a lot of help fron Jennifer she was super nice and super amazing!!!

Lilibeth Gaxiola was amazing help! Really professional and gets straight to business definitely recommend asking for her

Thank you to Daniel V. For your great Customer Service. I was able to get what I needed in a timely manner. And Daniel was fast and easy to work with. You are appreciated. Thank you for your help! read more

Freeway Insurance on Arden Way is the best office in Sacramento!!! Erica and her staff are so friendly. They always acknowledge us when we enter and we don't wait long for help. Keep up the good work Beautiful people and God Bless!!! read more

I called desperate for car insurance at a reasonable rate, Alex Harritt was very professional , empathetic to my financial needs, while still being patient after an hour got what I needed . I do and will recommend him again. Thanks Freeway Management team for hiring him he deserves a bonus . Great customer service is hard to find!!!!! read more

Oh gosh where do I start... if it wasn't for Freeways corporate number reimbursing me I was seriously going to report this place to not only the BBB but also the Department of Insurance. I had a broker by the name of ERICA straight up lie to me regarding the fees I paid. They will tell you that what you are paying will be put towards your premium but in actuality it's for their broker fees. According to these reviews this is obviously something they practice often. If you find yourself in this same or similar situation deal with Freeway Corporate Dept directly, this office is a bunch of frauds. read more

Victoria's Customer service was beyond what I expected & I was extremely satisfied with how she went above and beyond to get me what I wanted. Highly recommend if your looking for affordable auto insurance and great at that you go through them Thank you for being Awesome! read more

Was told the "down payment" was for the first and last month's coverage in case there is ever a lapse, I would be covered. False. Down payment is just for them to pocket. On top of that I received my first monthly statement due on Sept 17. Paid it. And today I'm looking at ANOTHER statement due on Oct. 6th. Wtf. Since when are monthly premiums due less than a month apart . I regret even giving them a down payment. Pinche putos! I'm out $400 because of their misleading conversations with me. read more

Worst Insurance company ever! The agent lied to me over the phone about what my monthly payments were going to be. Then when I ask for a refund, I was told to go into their office. When I go in, I'm then told they don't do refunds in person. After filing a complaint and continuously calling them since no one would call me back, I was only refunded a third of what I put down. RIDICULOUS! read more

Not sure why there are so many bad reviews. Personally I had a great experience, they were super chill and friendly. I was gonna have to pay $165 at this other place but they got it down to $101 so that's pretty nice! Would definitely recommend this location. Ask for Ulises he's super nice and helpful. Also Carl is pretty hilarious too! Thanks guysssssss :) read more

BEWARE, THIS COMPANY IS A SCAM! Somehow, they are able to legally get away with lying and manipulating their customers into buying the worst possible insurance with a hefty "down payment" that is actually a broker fee. They will lie to you and say that the down payment will cover your first and last month of insurance, when in reality it is going straight into their own pockets. You will never see that money again. They will also set you up with the bare minimum of coverage on your vehicle. They covered me for only $10,000 of property damage to another car - meaning that if I somehow totalled a $50,000 car and I was at fault, I would be liable for the other $40,000.... Out of my own pocket! And they never once explained these coverages to me. They never told me they were brokers. They never told me that the down payment was a broker fee. THEY JUST STRAIGHT UP LIE TO YOUR FACE. And make you feel like you're getting a special deal. Do not fall for their manipulation. read more

Had an awful experience, not with this location, but with their customer service department in southern California. After noticing on my credit card that I had been charged TWO down payments, I called. The rep said that all down payments are final & that there was no way to reverse them, despite the fact that I had not signed up twice. I asked to speak to his manager, understanding that there was probably nothing that he could do. He was very, very nice & I was patient with him. He said a manager was not available & could she call me back? Sure, I replied. I waited. That day--no call. The next day--no call. I called them the FOLLOWING day & again spoke with the same rep. He said he was so sorry & he would have the manager call me back that day. I waited. NO CALL. The following day, I called AGAIN. The same rep, Steven, said that he was surprised the manager hadn't called me back. He forwarded me to his manager's supervisor's phone line. She didn't pick up! I left a message. I waited again. She didn't call me back that day. I waited ANOTHER DAY. She did not call me back. The following day--I called Steven. He placed me on hold for 22 minutes. I hung up & called their "rate our customer service line." Another rep answered & I explained the run-around I had been getting. She got on the phone & fixed it. It took an hour, sure. We had to three-way call her manager & then three-way call the insurance company I am covered under (Freeway is just the broker), but it got fixed. I was finally refunded my money--after I threatened to file a complaint with the Insurance Bureau--all $570 of it. read more