Over the past month, I requested quotes for my home and auto insurance. After comparing quotes from…read morethree companies, I found that Derrick Spencer State Farm Insurance in Laveen, AZ offered the lowest rates for the same level of coverage I had with my previous provider. I worked with Jesus, who was extremely helpful in explaining the quotes and coverage options. When I needed clarification, he patiently walked me through the details by phone and followed up by email. I am grateful to have Jesus as my State Farm agent. I especially value his patience, professionalism, and commitment to excellent customer service. I also appreciated Jackie's support. When Jesus was unavailable, she responded promptly to my questions and readily offered her assistance when I needed help using the State Farm App. Kathy B.

**Review update** I cannot express how much i love trusting…read moreIvonne Espinosa with my insurance needs. She does an amazing job of listening to my needs and wants and ensuring that my policies issue to my preferences. She is absolutely amazing and I highly recommend that you ask for her and trust her to help protect your family from the unexpected! Whether that is someone crashing into your car, a microburst knocking your roof on your neighbor's pool, or ensuring the financial security of your loved ones through life insurance, Ivonne can help you. Thank you for caring about my family as much as your own!

I can't say enough about Mark and his team. These guys make me feel like I'm the #1 client they…read morehave. Every time I call he greets me by name and if I have an issue he's calling to follow up. No issues is too small. Thanks for taking such good care of me and my family. You hard work and caring truly show. Bravo Mark!

Recently became aware that Farmers/Gallardo had been overbilling us for home insurance for…read moreapproximately 5 years due to incompetent representation. The Agency has absolutely refused to offer any type of credit even admitting that the policy was incorrect for our application. We had a false sense of Farmer's taking care of us since we had been with them over 50 years however, the Agency sold and the competency level failed us. Trust and loyalty is not advised, always shop your insurance every year! Hard lesson to learn.

Karely assisted me in getting new car insurance moving in from Vegas. She was extremely helpful and…read morebasically saved me time and money!

Thank you to Facepoint Insurance Services for all their help. Victor was very helpful. He had so…read moremuch patience with me since I had a million questions about my coverage and payments. He was able to find me a great rate and insurance company to insure my 2 cars and motorcycle. His customer service representative Laura made it easy to process my payment and was able to email me my proof of insurance cards right away. Thank you both Victor and Laura, this has been the best service I have received in Arizona. I will defiantly reach out to you guys to see my options for Life Insurance.

26 year customer here- I think Duvel is one of those insurance agents that you don't come around…read moreanymore. He really knows his customers and remembers the little details like which baseball team you're rooting for and why you want to save money. He helped me save money for so many areas in my life and gave me advice on how to get the most of my car insurance. I think when all of your friends use the same agent you can really say it's a "neighborhood" insurance agency.

I was a customer of this office and I have to say that Duvel is very nice and seems very…read moreknowledgeable, but his staff are absolute, poorly trained idiots and THEY are why I canceled my auto policy. Sadly, each and every time I've had to deal with his staff I've been left thoroughly irritated. The problems with the office staff have ranged from unprofessional demeanor on the phone, to no returned calls after I've left voicemails, to giving me the flat-out wrong information about my policy, to not even answering the phones during the posted business hours! And the last straw for me was when Duvel himself mispronounced my first name. I had logged into my State Farm account online to check my auto insurance rates (against a quote I had from another place) and out of the blue that afternoon my cell phone rang and it was Duvel calling me to see if I needed anything because they'd noticed that I had logged into my online State Farm account that morning. (If you can get past the creepy factor that State Farm makes notes of when you log into your online account, I think that following up on that is a pretty good customer service move on their part.) Anyway, I bet Duvel, rightfully, suspected that I may be comparison shopping and wanted to save my business, but the problem was that he called me Sharon when I answered my phone. :/ (Uh, my name is Shannon and it's a pretty easy name to pronounce.) I'm gonna chalk this up to one of the idiots working in his office getting some automated report that a customer had logged into their account and was accessing copies of their policy, and this same idiot probably wrote a quick note to Duvel and put it on his desk: It probably looked something like this: Duvel- Customer named Sharon accessed her account this morning, you better call her and see why. Maybe she's gonna cancel? Sincerely, Idiot Employee Well, if they had managed to get my name right *maybe* I would have kept my policy there, but botching my name in addition to all the other customer service blunders I'd experienced when I had occasion to deal with his office staff was just too much for me. It's too bad too, because he seems like a nice guy who really knows his insurance business. Too bad his staff doesn't seem half as capable.

I've been with Marcella for 26 years. Extraordinary service. Calls always picked up or returned…read morepromptly. Questions or service needs resolved quickly. They look for ways to save me money. Her staff are terrific. Highly recommended.

Marcella has been so helpful with all of my family's insurance needs. She is responsive, kind, and…read moreflexible. Her office knows what they're doing and are always willing to help out, even on short notice. I would highly recommend Marcella to anyone!

Mat H. responded quickly to my questions. Professional, friendly, he helped me get AZ car and home…read moreinsurance coverage. I am grateful for his prompt response and being able to continue with State Farm.

This review is long overdue. I've known and worked with Mat Herseth since 2011. I've dealt with…read morevarious business insurance agents over the years and to call Mat an "insurance agent" really doesn't describe who he is and what he does. Insurance Professional is a better term. Actually, Insurance Customer Service Professional is more accurate. Whenever I had a claim, Mat was there immediately, as in 30 minutes or less of me calling. And, Mat is not a "paper-pusher or desk jockey." If I had an insurance issue, Mat came to the house that day, rolled up his sleeves and helped me assess the situation and how to best proceed. He also stayed involved in the process until it was completed and my issue was eliminated. Mat is friendly, HONEST, humble, calm, professional, a no "BS" straight-shooter and an all-around great guy. Call Mat -- you'll be glad you did!

These ladies in the branch are the best. Give them my referral code TTWEAD--we'll both get $50!…read moreThey made the whole process super easy and stress-free. Plus, free money for both of us. TitleMax is the best!

We took out a TitleMax loan in 2019, and here is our situation per the email I sent to TitleMax…read moretoday. Be aware, this happened last night. We are unable to contact anyone because all offices are closed on Sunday. Last night, we experienced something no one should ever experience. At 2am we were alerted by our dog that something was wrong. The loud sounds of someone peeling out of our yard. When we entered our front yard, locked and loaded with our firearms, and we found that my husbands car was gone. Immediately we dialed 911 and filed a report of a stolen car. Why else would our vehicle be gone? For the next 2 hours we spoke with officers, filed insurance claims, documented the damage done in the front yard, and did what anyone in that situation would do. Only to find out at 4am, the car was towed by TitleMax. The tow driver hadn't alerted the police department prior to tow, but after the car was long gone (wasting hours of valuable police time). Immediately, we started investigating because this didn't make any sense. See, I made a payment in August 2020. A payment that showed it then was at a ZERO dollar balance on the account. After that, we received emails of "thanks for using TitleMax". I even went down to the DMV, showed the $0 balance and received a new title (that is in the vehicle). We spent money fixing the car, as it was broken down, put new insurance on it, and we're preparing it for an out of state move in 2 weeks unbeknown to us that there was still a balance on the car with TitleMax. We never received a single email stating there was a balance, the last time I opened the app (in October 2020) it showed the $0 balance, we never received a single piece of post office mail from TitleMax showing a balance, nor a phone call (we updated the phone number through the app in June 2020). No communication was EVER given to us that there was an issue on the account and we long deleted the app because we were under the impression the account was paid off. Nothing. Zero. And now, here we sit, on a Sunday, attempting to figure out how to retrieve my husbands car since TitleMax nor the tow yard is open to discuss the issues. This was negligent on the part of TitleMax. Extremely negligent. This caused anxiety and panic to our children, animals, ourselves. Damage to our front yard, and unanswered questions we cannot get answers to because it's Sunday. Not only is it negligent on any other day, but to do so to people during a pandemic is even more inconsiderate. We would like to speak to management, and intend to go into the store tomorrow to do so, so that we can rectify this situation. We are able to bring the balance to a TRUE $0 payoff, but are extremely unhappy with the situation TitleMax has caused. This shouldn't have occurred, and we want the situation solved. I will update the review when the situation is resolved.