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    Accent Transportation Services

    5.0 (1 review)

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    Off-Load Moving

    Off-Load Moving

    4.3(16 reviews)
    4.4 mi

    I chose Off Load for my move to Northern VA because they were responsive, professional and polite…read more They had a team member at my house to evaluate the scope of the move. The price was very reasonable. They made the rest of the process extremely easy. Their team showed up on moving day and in no time my belongings were packed. The next day the team was on time and they moved a lot. Nothing lost, nothing damaged. Very polite and accommodating crew. I highly Off Load.

    To start, we chose Offload Moving because it was veteran owned and local.And unanimous 5 star…read moreratings! My wife and I moved from Nags Head NC to Chesapeake--a move of about 60 miles. We moved July 14-15, with an added day of the 16th because they didn't have enough room im their truck on Day 2. From the start the young men, who were very polite, told us they were undermanned. They also told us after day 1 the estimator (who visited our house beforehand) was way off on how much they had to move (this after we left a washer and dryer originally set to be moved). Two of the group also told us they were 'new' on the job. On Day 1 we noticed they were packing rooms as individuals instead of working in teams. On Day 2 the same occurred--one guy would start a room and another would finish. In almost every room something was overlooked and we had to find someone to go back and finish. Day 2 finished at 11 pm in Chesapeake with a hurried unloading and little time to put boxes in the correct rooms. Why? Because only two of the guys (Gavin and 'Washington Commander') bothered to put detailed descriptions on boxes--just a number. Two days after the move our Realtor in Nags Head called to say an entire kitchen cabinet of pots and pans were left behind. The manager called us to express her concerns and showed up at the destination house later. We told her the guys worked hard and 'stuff' happened. When we found out about the pots and and pans, I left On Friday, after we found about the pots and pans, I called their office and left a message to speak to the owner, Briar Baughman to call us back just to talk. We left a polite message saying we wanted to express some concerns. I called again the following Tuesday and was forwarded by the office to Briar's cell phone. No response. My wife called Wednesday and was told she would get a call back. Didn't happen. Same Friday, except instead of a call we received an email telling us they took no responsibility and by the way, 'your window for claims is closed'--something we had not even mentioned. A summary of issues: A two day job turned into 4 days and still things were left behind. The owner nor anyone else refused to call us. On Day 2 the last boxes unloaded were soaked and Gavin said the truck had leaked somewhere. Old books, a family Bible, and other items were soaked and ruined. Cords were not packed with items--we still can't find cords for appliances, printers, stereo equipment. Boxes were not labeled. Or totally mislabeled. Towels were books. Books were electronics. The glass on our laser printer was smashed. Small pieces of items were removed and we can't find them. Items from the same room ended up in boxes mixed with other rooms. Small fragile items were carefully wrapped, then placed at the bottom of a box and crushed or broken. The list goes on. Hell, they even left their company iPad here and haven't come to pick it up even after we called the driver the same night. I rarely rate any company this poorly. Check my reviews. But I have zero desire to talk to the owner now for any reason. Time to move on.

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    Off-Load Moving - Box labeled '2'.

    Box labeled '2'.

    Off-Load Moving
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    Accent Transportation Services - transport - Updated May 2026

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