This place is NOT a legitimate health care business! They are a health insurance scam. The doctors…read moreand nurses are reminiscent of a really bad 3rd world country attempt at medical care. They have been reported to and are currently being reviewed by the Texas State Medical board for review of their sub par practice. They have also been reported to and are under review by the insurance carrier Superior Health. I will say that without a doubt they are 100% consistent at one thing. They will not answer their phone or return messages. I have over 2 weeks of phone logs proving this statement and nine unanswered verbal messages through the after hours service that answers instead of actual on site employees. I also have 6 unanswered emails in as much time. I am hopeful that the state and local authorities will rid our community of them before someone is hurt by their negligence and lack of care. Texas Medical Board will take your complaints if you have had similar issues and experiences with this company. (800) 248-4062 (Texas only) verifcic@tmb.state.tx.us

I was scheduled to have a same-day surgical procedure on 10/22/25. I went in the day prior to…read morecomplete my preadmit labs and paperwork and then had the procedure on 10/22. I have worked in hospitals for 45 years and I must say that I have never been treated as well as I was at PPGH before, during, and after my procedure. Every employee I had contact with had such a great attitude! It seemed like everyone went above and beyond to make sure I was comfortable and well cared for. I think Mineral Wells and Palo Pinto County have a real jewel in their local hospital and should be very proud. I'm more than happy to have all my medical care done here instead of driving anywhere else.

My mother was taken into trauma with a cardiac event and ultimately was not able to recover. The…read morecare she got and the treatment of our family during that time was top-notch. We had very good experiences with Doctor Gray, Doctor Covington and many nurses including Julie. The social worker was also kind and helpful. I wish I could remember the names of every person that was involved in the almost 24 hours she was there but so much of it was a blur. If such a terrible thing had to happen I feel like we were lucky to be in Mineral Wells at the time.

The wait times for this "urgent" care are ridiculous. I came in with severe hives on my legs and in…read morethe time it took them to see me it had spread all over my body.

Don't be in a hurry when you come here!! We had an appointment......for a simple sports physical…read morefor my son. One hour & 15 minutes later we are STILL waiting!!

A camping trip to Dino camping park turn scary when my daughter fell and needed to be seen. This…read morewas the closest to the campground. As we arrived there was one lady at the front doing the check in, she greeted us and started getting information. We were called to go in to be seen by doctor. My daughter was definitely scared, crying and screaming. Nurses and doctor were very calm and started taking her feel safe. Jennifer and Kelsee explained to her what their duties will be and helping her feel at ease. They were very friendly and overall stayed calm during a scary moment for patient and parents. Kaelee came by to take X-rays and hold her hand as she spoke softly to my daughter and also explained the steps she will be taking. My daughter was cold and she brought her a very warm blanket, providing her comfort. Once doctor Sydneer arrived, he as well explained what details, pain, discomfort she might feel along the process. Of course is never easy but they made it as comfortable as any parent will appreciate. Hope to never have another emergency but definitely had a 5 star service. Hoping bill is also as nice as their service.

If we hadn't gone here for my wife's surgery, only going here it's closer and her doctor does…read moresurgery here as well, we would never have known this is a hospital. It looks like any other single story medical facility with dr's and such inside. Tho inside, it's a full on hospital, tho a very small one. It is a bit dated and carries a very musty atmosphere, at least it did for me. They still use a lot of the old type area separators and such to keep patients apart from each other. The beds weren't the new technology like the big city hospitals have. Staff was nice, but the wait was crazy! We were scheduled for 0800 for pre op, we didn't get called back untill 1030!!! Wow. That was way longer than any other surgery we've experienced. Tho I can verify if it was a hospital issue or the doctor running behind. The staff was very caring. They followed everything to the T in regard to making sure my wife was set and good to go before they released her. Managed the pain well, and the lady that did the discharge read through almost all of the paper work to make sure we understood. For surgery it was decent.

Worst experience ever! Wouldn't recommend this hospital to treat a common cold. They would probably…read moresay you had a tooth ache. Went to seek help for my wife that was just bitten by a copperhead snake and she was experiencing extreme pain! She was wearing leather sandals so there was only one puncture wound. The doctor came in measured her leg and left without saying a word. The nurses started talking poorly about him, then one of the nurses told us that my wife didn't get bit by a snake she doesn't know what it was but definitely not a snake. She said this after I showed her a picture of the snake that bit her. Her response was well just because you see a snake doesn't mean you were bit by one. My mouth dropped! My wife was sitting in a chair with her feet propped up on a stool when she put her feet down she was bit and immediately screamed raised her feet again and told me she was bitten by something big. It was dark so I got a flash light when I started to look with the light she spotted the snake by her right foot when I saw it and put the light on it it went under her chair again. I had to take the light off of it before it moved to a safe distance for her to move and for me to take a picture of it with my phone to bring with us to the hospital. Even after telling this so called medical professional everything she still told us that she guaranteed that whatever bit her wasn't the snake that was under her chair! Ridiculous!!! Had we not have been on vacation at the state park and thought I could get her somewhere else I would have left then and there! Hind site I wish I would have! They gave her nothing for pain and even scoffed at her when she couldn't bear weight on it to use the restroom and seemed put out when she retrieved a wheelchair. She spent 6 hours in immense pain and discomfort only to be wheeled out and dropped off at the back of the vehicle where she struggled and almost fell out of the vehicle because she couldn't use her right foot. Don't take anyone you care about to this facility! P.S. The park rangers found the snake at the same campsite the next night under someone else's chair and relocated it.

unfortunate series of events made the stay unpleasant and caused more conidtions than I went in…read morefor. A nurse working alone moved me and caused 2 tears in my shoulder. 14 attempts for an Iv! Catheter inserted incorrectly left in a chair for six hours as short bedsheets! couldn't get the story straight why my culture from surgery took 14 days to process! Sent home with a pik line for continuous antibiotics with a video training! Though this 2week ordeal was rough Dr Petersen, Dr porter, nurse Lauren, night-nurse Cole & nurse Brooke were amazing .. infact most of the nursing staff were great!

Had to go to er everyone on was so nice only one person…read moreahead of so did not have to wait too long dr was really nice

Went in with a bleeding wound, they ( Manager) on duty wouldn't accept insurance, as they…read morepreviously had done , rather he decided that it was Medicare only . Clearly a case of Age Discrimination, So with blood running down my arm, and being on blood thinner, i had a decision to make, I left and went to a different place. Money oriented rather than medical based decisions, Stay away ! there a reason the parking lot is always empty! No option to mark a ZERO star!!

I had an exceptional experience at Quest Diagnostics thanks to Phoebe. I was there to complete a…read moredrug screen for school and ran into an issue with the required form. Phoebe went above and beyond to help me get exactly what I needed. She was incredibly patient, kind, and reassuring throughout the entire process and made sure I didn't accidentally order a new test or have to reschedule my appointment. She even allowed me to stay an extra hour while I worked on getting the correct documentation, never once making me feel rushed or like an inconvenience. Her professionalism, patience, and pleasant demeanor made a stressful situation so much easier. I truly appreciate everything Phoebe did for me and wanted her to know how grateful I am for her help. She is a huge asset to Quest Diagnostics.